The openness of Jira is a strength, but limiting transparency between partners is tricky. See how to solve this by synchronizing Jira data across projects.
Backbone Issue Sync for Jira, the leading Atlassian Marketplace app dedicated to Jira to Jira synchronization, now supports Cloud to Cloud integrations natively. This means that Jira Cloud users can now take advantage of the app's intuitive setup and robust synchronization flexibility to synchronize issue data.
Teams working on large-scale projects that span across departments and B2B borders need tools that enable everyone to be on the same page at the same time. With its latest release, Backbone Issue Sync 3.2 is now compatible with JIRA Data Center providing the uninterrupted stability and data synchronization enterprises need to ensure their teams keep moving forward.
Nov. 28, 2017 Update: Today Backbone Issue Sync for Jira has added native support for cloud-to-cloud data synchronization. This now makes the workaround described in this blog post unnecessary. Happy collaborating!
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to do exactly that so that you can concentrate on what really matters: solving customers tickets.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.