5 Reasons to Build a Help Center on Confluence

Atlassian Confluence is a great place to write your documentation. It's easy to work with and it makes collaborating as a team simple. But once you've finalized your documentation in Confluence – especially if it's help documentation you're writing – how do you then publish it so your users can access it? 

Publishing your Confluence documentation as a help center is a great way for your users to get access to a library of your documentation where they can find answers to their questions. If your documentation is already in Confluence, you can use Scroll Viewport to quickly and easily publish it as a help center

Now, here are five reasons why you should use Confluence to build a help center:

Use Your Existing Documentation

If you already have your documentation in Confluence, then it makes sense to use what you've already got. If your documentation needs some work before putting it out there to your users, there are loads of ways you can improve your existing documentation. Consider making use of content reuse, find great ways to collaborate and also find a way to structure your documentation that works for you. This will make your documentation even more powerful.

Work With a Single Source

Save time by working with a single source of documentation. Unlike other systems, you won't need to update your internal and customer-facing documentation separately. Just make any changes in Confluence, then those changes will be reflected on your public help center. Easy peasy!

Make Your Documentation Beautiful

Although Confluence is a great tool to work with, collaborate on, and view internally, its aesthetic isn't going to "wow" your customers. Give your users something to feast their eyes on. The Help Center theme in Scroll Viewport will transform your documentation. It makes your help articles easy to find on a professional-looking help center website. 

Watch the webinar

Want to learn more about building your own help center on Confluence?


Watch the webinar to learn why we chose Confluence to build and run our own help center on, and see how easy it is to set up.

Integrate Your Help Center

So you've built your help center on Confluence, and your help documentation is out there for your users to read. What happens if they still need help? You can integrate your Confluence-based help center with your chosen customer support service desk. This way, customers can raise support requests straight from your documentation.

You can also integrate it with Google Analytics, Google Search Console, and Google Tag Manager to understand how your content is being used so you can make data-informed improvements.

Try It on Your Docs

Scroll Viewport is available on Confluence Cloud, Server and Data Center on the Atlassian Marketplace.

Try it free for 30 days and see what your documentation looks like as a beautiful help center.

Start your free 30-day trial today.



Related Articles

We Like Cookies

We’d like to set cookies to create a secure and effective browsing experience and to understand how you use our site.

Would you like to help us with that?