5 Reasons to Build a Help Center on Confluence
Atlassian Confluence is a great place to write your documentation. It's easy to work with and it makes collaborating as a team simple. But once you've finalized your documentation in Confluence – especially if it's help documentation you're writing – how do you then publish it so your users can access it?
Publishing your Confluence documentation as a help center is a great way for your users to get access to a library of your documentation where they can find answers to their questions. If your documentation is already in Confluence, you can use Scroll Viewport to quickly and easily publish it as a help center.
Now, here are five reasons why you should use Confluence to build a help center:
Use Your Existing Documentation
If you already have your documentation in Confluence, then it makes sense to use what you've already got. If your documentation needs some work before putting it out there to your users, there are loads of ways you can improve your existing documentation. Consider making use of content reuse, find great ways to collaborate and also find a way to structure your documentation that works for you. This will make your documentation even more powerful.
Work With a Single Source
Save time by working with a single source of documentation. Unlike other systems, you won't need to update your internal and customer-facing documentation separately. Just make any changes in Confluence, then those changes will be reflected on your public help center. Easy peasy!
Make Your Documentation Beautiful
Although Confluence is a great tool to work with, collaborate on, and view internally, its aesthetic isn't going to "wow" your customers. Give your users something to feast their eyes on. The Help Center theme in Scroll Viewport will transform your documentation. It makes your help articles easy to find on a professional-looking help center website.
Align the Help Center With Your Brand
Your brand tells the world so much about your company, so it's important that your presence (online and offline) is streamlined and that users get the same visual experience wherever they come into contact with your brand. Once you've built a help center on Confluence using Scroll Viewport, hop into the theme editor to customize it to fit your brand. Logo, colors, graphics, and all! The theme editor is easy to use, no coding needed.
See You There?
If this blog post interests you, we'd love to continue the conversation. Join our upcoming webinar on August 13th and discover why you should build a help center from Confluence. Find out more →
Integrate Your Help Center
So you've built your help center on Confluence, and your help documentation is out there for your users to read. What happens if they still need help? You can integrate your Confluence-based help center with your chosen customer support service desk. This way, customers can raise support requests straight from your documentation.
You can also integrate it with Google Analytics, Google Search Console, and Google Tag Manager to understand how your content is being used so you can make data-informed improvements.
Try It on Your Docs
Scroll Viewport is available on Confluence Cloud, Server and Data Center on the Atlassian Marketplace.
Try it free for 30 days and see what your documentation looks like as a beautiful help center.