Turn Confluence into a Self-Service Knowledge Base
Give users the answers they need anytime, anywhere by publishing your knowledge directly from Confluence.
Transform Confluence into a Polished, Searchable Knowledge Base
Make your Knowledge Base the center of your support experience to reduce ticket volume, accelerate resolution times, and scale support without sacrificing control or quality.
Publish a Branded Knowledge Base
Publish smarter knowledge bases with the tool you already use every day: Confluence.
Author With Ease
Knowledge lives where your teams already work – in Confluence. Easily manage drafts, reviews, and publishing workflows in one place.
Share With Precision
Deliver an intuitive, searchable, and fully customized knowledge base with full control over what’s shared and who has access.
.png?cb=4ba39940279c3c6c3480ae09b6122e00)
Better Self-Service Built on Confluence
No more information silos, disconnected tools, or out-of-date help content. Just the right knowledge, in the right place, at the right time – for both your team and your customers.
Create Once, Publish Everywhere
No more tool switching. Create and maintain knowledge in Confluence, then publish it to your knowledge base or even other places it’s needed – as PDFs, Word or HTML files, and even as in-app help.
Fast, AI-Powered Search
Reduce ticket volume by helping users find answers more quickly. Both global search and AI-powered search surface answers quickly with a fast, intuitive, and intelligent search experience right inside your knowledge base.
Share Knowledge in Style
Customize your knowledge base from top to bottom. Choose from a growing selection of professionally-designed themes and templates to get started quickly. Add your custom branding, domain, and navigation for added trust and visibility.
Keep Knowledge Accurate and Organized
Deliver the right information to the right audience:
Structure and categorize your knowledge base content
Save versions and track updates with workflows
Manage multilingual content or create audience-specific variants
Offer Help Directly Where It’s Needed
Embed knowledge articles directly into your app, website, or other assets with the Help Center Widget.
Keep users in flow while giving quick answers
Embed knowledge anywhere with a lightweight script
Show any knowledge base article in a simplified view
Customize the widget’s behavior and appearance
Knowledge Base Essentials
Features to help you scale support, simplify workflows, and deliver high-quality help.
-
AI-Powered Search
-
Custom Domains
-
Integrate with Support Desks
-
Protect & Restrict Content
-
No-Code Customization
-
SEO Optimized
-
Inject Custom CSS
-
Multilingual Support
-
Accessibility: WCAG 2.1 Level A & AA
Public or Private? You Choose.
Create a knowledge base for any audience and restrict content as needed. Whether you’re supporting external customers or empowering internal teams, our solution has you covered.
External Help Center
Easily share help content with the world – no login required. Publish FAQs, release notes, how-to articles, and troubleshooting guides.
Internal Knowledge Base
Create an internal knowledge base to share content like process documentation, support guides, and internal FAQs just for specific users or teams.
Get Inspired
Explore real-life examples of how our customers share their knowledge with Scroll.
Real Feedback From Real Users
Here’s what our customers love about this solution.
See It in Action
Here’s how teams are using Scroll Apps to power their documentation.
Merging 4 companies is no easy task! See how Confluence and the Scroll Apps helped Emplifi’s team navigate change, consolidate tools, and unite teams to provide customers with a great enablement experience.
Learn how NAGRA migrated their team to Atlassian Cloud and get inspired by the beautiful documentation portal they deliver to their customers today with Confluence and K15t’s Scroll Apps.
Discover how AppFox launched a beautiful and intuitive help center on Confluence with Scroll Viewport, backed by simple and seamless documentation process thanks to their Workflows app.
A Secure & Scalable Solution for All Teams
Here’s how we meet your security, reliability, privacy, and compliance needs. For more details, visit K15t’s Trust Center.
Reliability
We provide reliable and scalable solutions that minimize downtime and ensure your applications are always available. See our status page.
GDPR Compliant
We adhere to data protection and data subject rights for EU residents.
ISO 27001:2022 Certified
We meet the global standard for information security management systems.
Atlassian Cloud Fortified
Compliance with Atlassian’s highest possible security, reliability, and customer support standards.
No-Code Configuration
Easy Confluence-based UI, click-through configuration, & no manual scripting.
Atlassian Bug Bounty Participant
Our participation strengthens the security of our apps by proactively finding and fixing vulnerabilities.
FAQs
What kind of content can I publish in the knowledge base?
You can publish all the standard content types you’re used to in Confluence – including text, images, tables, and videos. Most built-in macros like panels, statuses, code snippets, and anchor links are fully supported. Third-party macros also work well, so you can include diagrams, API documentation, formulas, and more.
For a full list of supported macros and formatting features, check out our detailed overview
Can I control who sees or edits certain content?
Yes. By default, your knowledge base is public, but you can restrict access using authentication options like access tokens or Single Sign-On (SSO). This lets you share content with only the people who need it. And don’t worry – we respect Confluence’s native permissions. If a page is restricted in Confluence, it won’t appear in your knowledge base.
How does search work in the knowledge base?
Your knowledge base uses fast, full-text search powered by AWS OpenSearch, which indexes all published pages on your knowledge base. This means users can quickly find what they’re looking for – even across large collections of content.
For even faster answers, AI search is also supported. It lets users ask questions in natural language and get helpful, summarized responses based on your content.
Want to learn more about how search works behind the scenes? Check out the full article
What tools can I integrate with?
Your knowledge base can connect with a variety of tools to improve the help experience – including analytics platforms, help desks, and article feedback, and incident communication integrations.
You can also integrate with Scroll Documents to manage versions, translations, and content variants more effectively.
Want the full list of supported integrations? Explore them here
Can I track usage or see what users are searching for?
Yes. You can connect your knowledge base to tools like Google Analytics, Tag Manager, Search Console, or Cloudflare Web Analytics to track traffic, behavior, and search trends.
While AI searches aren’t tracked by default, you can integrate with your preferred analytics tool to monitor what users search for, how they interact with results, and where content can be improved.
Learn more about tracking and analytics.png?cb=431c6d7b24a68dc5e4f2ec6b68ae29b3)