The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Sharing passwords with team members can compromise company security. Unfortunately, many teams have to. In this article, I want to demonstrate how the K15t team manages and shares passwords without compromising security.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to do exactly that so that you can concentrate on what really matters: solving customers tickets.
Do you use WordPress to run your blog or website? If so you'll wish you had known about this years ago... I certainly did.
In Nov 2016, we asked our TC World Conference booth visitors how they think technical editorial departments and bordering departments work together. Who works together with whom and what is especially important to those involved?
Delivering UI design specifications to developers can be painful. Read on to find out how I improved this process using Sketch, JIRA tickets and a new add-on called Inspector Sketch.
At the end of a successful year, we want to thank you for collaborating with us by sharing a little bit of cheer: K15t Software is proud to present you with a free sticker pack for iMessage and Telegram featuring our rocketcorn mascot. Happy Holidays!
Scroll ImageMap 2.0 introduces lots of UX changes over the old ImageMap Macro for Confluence. Click on to see first-hand what's new.
Last week, we hosted our final 24-hour 'Hacketse' hackathon of 2016 – with a bigger and stronger range of competitors than ever before. Check out our wrap-up, and find out who lifted the winners' trophy this time around.
Last week, we held our fourth Dev Together meet-up, where we learned about how the Atlassian JIRA team balances complexity and power in its software. The talk was given by Dave Meyer, one of Atlassian's Senior Product Managers, who we welcomed all the way from Australia.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.
Scroll Versions 3.3 for Confluence is live now on the Atlassian Marketplace. This major release of the popular version and variant management add-on features advanced Comala Workflows integration – letting you leverage powerful workflows to achieve great results even in complex versioned content projects.
Join us for the fourth Dev Together meetup at our Stuttgart HQ, where we'll welcome Atlassian's Dave Meyer all the way from Sydney, Australia.
Just announced: Scroll Acrolinx Connector demo – with support from Acrolinx – at the K15t Software booth at tekom/tcworld 2016. It's one of many ways you're invited to connect with us at the conference.
K15t Software will have a big presence at tekom/tcworld once again – and this time we're announcing a groundbreaking new solution that lets teams doc better together. We'd love to meet you at our booth if you're headed to the show.
Atlassian Summit is underway. If you couldn't make it or want another perspective, delve into our impressions of Atlassian Summit 2016. Each...
IT requires creative, communicative and flexible people. So why are there so few women working in IT? Join us for a documentary screening on Oct 26th, 2016 to find out.