The term 'data driven' is thrown into just about every best practice process one hears about these days. Thankfully it's more than just meaningless buzz – but what does it mean when applied to a self service portal such as a help center website? How does one decide what self service analytics to look at, and what conclusions to draw?
Does your text editor help you track, review, revise, and make your business letters look professional? Confluence can.
Write the Docs Prague 2017 is a three-day conference where some of the brightest minds in techcomm get together and discuss the field's hottest topics. I picked up a bunch of handy tips at the event – here are some personal highlights.
As Content Marketing Manager, documenting how our publishing process works is part of the job. This also includes writing instructions on how to use content tools in their context. I recently stumbled across a quick and easy solution to accomplish the creation of these instructions in Confluence – StepShot for Confluence. To save you some trouble next time you take on such a task, I thought I'd share my experience in using this tool.
In this post, I'll share five techniques our teams here at K15t have adopted to align the efforts of tech writers and marketers in support of one another. Together they constitute a light and fast approach to making changes that aren't big, difficult, or complicated. They're about teaching your old docs new tricks.
Tuesday's technical documentation conference in Munich featured many interesting topics – such as digitalization, connectivity, and creative writing – but two technologies really took center stage: virtual and augmented reality. Will they change the techcomm industry?
Why is Confluence our tool of choice when it comes to documenting UX design concepts and why should you use it? The answer: collaboration, flexibility and a single source of truth.
Nowadays, translators use software to make their daily work easier and it's quickly becoming obvious that a standardized file format is needed. XLIFF is an odds-on favorite for making translation files universally practical.
Writing high-quality content (no matter what type) is extremely difficult, but using automated content optimization can definitely help you tackle this challenge. I'd even go so far as to claim that optimization tools are part of a great writing process. Why? Read on to find out.
Confluence is a leader in the content collaboration tool space, allowing entire organizations to access and contribute to information within a single centralized knowledge hub. Sometimes however, Confluence users need to export this documented knowledge as PDFs to fulfill business requirements. Here are four important factors to consider before choosing a Confluence PDF exporter.
No one knows what the future of technical writing looks like. You can however get a pretty good idea if you have a look at the characteristics and philosophies of the people who are newly entering the profession. As a teacher of technical writers, I get to see generation Y in action all the time and perhaps my observations about their ideas and reactions to different editorial systems are an indicator of what is to come.
The time of wikis' widespread popularity are long gone. And yet, the enterprise wiki Atlassian Confluence is more popular than ever. Our guest author found six reasons why this isn't a contradiction and may have unearthed the secret recipe behind Confluence's trend-bucking success.
Tekom OpenLab 2017 – a one-day 'unconference' where techcomm enthusiasts meet to discuss the industry's hottest topics. And because sharing is caring, I'm excited to share some pointers I picked up in this short summary.
The gap between technical communicators and content marketers can be a daunting one, but the benefits realized by building the bridge makes it well worth the effort.
Employee handbooks are a valuable resource for employees and employers alike. That's why it's important to make them accessible and keep them up-to-date. I have administered quite a few employee handbooks throughout my career, and this post explores the differences between the Microsoft Word-based approach I used in the past and my current, Confluence-based approach to writing employee handbooks.
An employee handbook is an important business document. There are many reasons for having one and at least as many articles on the web that discuss them. So, instead of reiterating arguments others have already made, I'd like to discuss how an employee handbook can help build company culture.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
For many companies – including Nintendo, BMW, Moody's, Lufthansa, and Red Bull just to name a few – Atlassian Confluence is the platform of choice for documentation. Yet while this wiki-based approach to technical content is gaining popularity by leaps and bounds, there are still plenty of misconceptions floating around on the web about tech doc wikis.