As the technical lead in charge of Backbone's JIRA Data Center compatibility implementation, Matthias would like to take you behind the scenes and share how he solved some tricky development challenges.
Teams working on large-scale projects that span across departments and B2B borders need tools that enable everyone to be on the same page at the same time. With its latest release, Backbone Issue Sync 3.2 is now compatible with JIRA Data Center providing the uninterrupted stability and data synchronization enterprises need to ensure their teams keep moving forward.
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to to exactly that so that you can concentrate on what really matters: solving customers tickets.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.
Summer is in full swing here in Germany – and while beer garden visits are a lot more fun when it's warm in the evening, the K15t team is still hard at work building great collaboration software every day.
Development of our upcoming JIRA synchronization add-on, Backbone, is in the home stretch. We think it's the perfect time to reveal a bit of the configuration UI and explain what it can do. Take a look below at four of the config UI's screens, and gain insight into some of Backbone's core JIRA syncing functionality.