Technical Documentation5 Reasons to Build a Help Center on Confluence
Discover the top 5 reasons why you should create a help center for your users, using the documentation you already have in Confluence.
Summer, sun, beach, boat trips, and barbecue – instead of the annual company outing, we celebrated at the Neckar beach in Stuttgart.
Discover the top 5 reasons why you should create a help center for your users, using the documentation you already have in Confluence.
Scroll Viewport is now available on Confluence Cloud. You can now easily create a help center for your users, using the documentation you have in Confluence.
Shannon shares her journey as an app marketer at K15t and how the company culture, Atlassian tools, and self-organized team structures have shaped the way she thinks about work.
How K15t is taking big steps to contribute our small part in stopping the spread of the Coronavirus – and how we're making the best of it!
As we've been going to Atlassian Summit for over 10 years now, we know a lot about what to expect. Check out our recommendations and top tips so that you can get the most of your time at Summit!
Document control systems don't have to be complicated, and industry regulations shouldn't hold your team back. Get more control and traceability in Confluence with features like versioning, approvals, change tracking, and more.
Every company likes to say they have a ‘great company culture’, but what actually makes it so great? Here's what it's like to work at K15t. If you like the sound of it, apply to join our team!
Learn how to create better proposals in Confluence, including tips on how to prepare your document, save versions to track revisions, and export the proposal as a beautiful PDF or Word document to help your submission stand out.
Need to lock your Confluence pages? Here's what you need to know about handling Confluence page restrictions and how to apply advanced restrictions when your content spans multiple pages.
When you think of Atlassian, maybe time tracking and team collaboration software spring to mind. So you might be wondering how Atlassian’s connection to a charity helping those in Syria came about…
Thinking of a career at K15t? We've created a hiring process that's easy to follow and transparent for candidates so you'll always know what to expect from us.
When you need to make your Confluence documentation, manuals, user guides, or other documents publicly available, Scroll Documents can help.
Now any team can quickly create a help center from Confluence using the new Help Center theme in Scroll Viewport. Create a custom help experience without writing code.
Learn how to effectively manage milestones and track changes to multi-page documents in Confluence like proposals, contracts, manuals, and more.
Be more productive and save precious time in Confluence with these helpful shortcuts for all users.
Backbone Issue Sync for Jira offers a Java API which you can use to write your own transformations between two Jira fields and configure them via Backbone's UI.
Are you also exploring the possibility of remote work in your team? Here are three things we've identified that you need to nail both as a remote worker and as a company if you want to be successful.
Confluence is a company-wide wiki from Atlassian where you team can collaborate. Get started using Confluence quickly and avoid issues with these 5 tips.
Save time, review in context, and tighten the feedback loop by being able to see and resolve inline comments while you edit content in Confluence.
For the third year in a row, K15t participated in Bike to Work Day, a global event that encourages a fun, healthy commute to the office and promises to add a few new regulars to our growing K15t cycling community.
Extend what Scroll Versions and Scroll Translations can do for your team.
We're sharing a new guide for creating great documentation in Confluence using proven technical writing methods.
Working with longer content and documents can be tricky in Confluence. Scroll Documents empowers users to control versions, manage workflows and approvals, track changes, and effectively manage their documents in Confluence.
Using a streamlined development, test and trial setup on your local machine for Jira and Confluence Server or Data Center can quickly save you hours of waiting around.
With the size of Atlassian Summit, deciding what you're going to do during the conference can be a bit overwhelming. Here are some tips for getting the most out of your trip!
A new version of the Atlassian Confluence Editor is out. We've taken a look at the new editing experience to share how things will change in Confluence Cloud over the upcoming months.
After years of working with Confluence, we've come to value a handful of features in particular. Learn which features we find the most useful and why you should start using them, too.
It's essential to think about which software users should be given which type of permissions. After years of configuring Jira projects, we've collected the most valuable tips when it comes to defining permissions in Jira.
Git is the most popular version control system for collaborative software development. How is it doing right now and how will it develop in the future?
What happened to the old K15t design? CEO Stefan tells the story beyond the change from his personal perspective.
Ready to amplify your documentation experience? Here's some inspiration as you make your technical writing New Year's resolutions.
Check out the big changes in the technical writing industry and discover brand new solutions for better teamwork
How do I combine technology and teamwork in a meaningful way? Our very first TeamTalk held in our office in Stuttgart exposed thought provoking answers to this and other questions.
Working with Jira is always a good idea, but deciding which version of the tool is the one for your use case can be tricky. To help, we've summarized all the different features for you to figure out which Jira solution works for your team.
The way we work is changing in almost every profession. But what does the future hold for the techcomm community? Read about the challenges the industry is facing and how a new focus on collaboration will change technical documentation for good.
Collaborate across Jira borders, even under the most restrictive conditions. Remote Licensing for Backbone removes the need for your partners to install the app on their Jira, allowing the collaboration to start immediately.
PDF continues to be the go-to format for organizations to share and distribute business documents, so it's essential that Confluence provide a quick and customizable PDF export option. See how Scroll PDF Exporter measures up against Confluence's native PDF export functionality.
Scroll Versions 3.11 introduces content reuse across versioned or translated spaces. Learn about the new Include Library and how to benefit from the updated Include+ macro.
Content reuse helps technical writers create high quality documentation faster and facilitates updates and translation of content. Learn why you need a content reuse strategy and how to get started using tools that Confluence offers out of the box.
Ever wondered how to manage content that's really too long for a single Confluence page? Breaking it up brings big benefits for authors, content managers, and readers alike.
Each year, the K15t team goes on an adventure known as the Company Outing. This time around, we hiked, tobogganed, and swam our way through the Black Forest, enjoying the sites along the way. Read all about what the team got up to.
Scroll PDF Exporter 4.4 introduces fresh styling and navigation functionality to give users new options for exporting their Confluence content as professionally-styled PDFs.
The K15t Hacketse always promises to produce some awesome projects – and occasionally a surprise or two. Read on for a recap of our latest Hacketse, everyone's favorite K15t event.
We're gearing up for Atlassian Summit Barcelona and want to help you prep for Atlassian's biggest event of the year. Here's how to amplify your Summit experience – from session highlights and must-see keynotes, to Atlas Camp, and a few exciting surprises of our own!
Scroll ImageMap brings Confluence images to life, by adding clickable link areas and mouseover tooltips that engage and inform, making them a powerful way to visually communicate information. We've recently been focusing on further improving the app's usability to make adding interactivity to Confluence images even simpler.
A crash course in how to export Confluence pages as beautiful, professionally-formatted PDF documents with full styling flexibility and administrative control.
Scroll PDF Exporter 4.2 introduces fresh styling and administrative features focused on giving users more control over their Confluence exports.
Jira workflows are flexible enough for the vast majority of scenarios, but occasionally, they just can't do what you need. However, Jira issue synchronization can extend workflows to cover even more use cases – find out how.
What do you get when you combine 27 participants, 10 creative ideas, 24 hours, and a kitchen full of pizza? A K15t Hacketse of course!
K15t co-founder and CEO, Stefan Kleineikenscheidt, tells his personal story of growing a career in IT, being inspired by new ideas and technology, meeting co-founder Tobias Anstett, and founding K15t.
Context-sensitive help offers users the help content they need, when and where they need it – and Confluence is the perfect platform for managing it.
The openness of Jira is a strength, but limiting transparency between partners is tricky. See how to solve this by synchronizing Jira data across projects.
From ShipIt Live victory all the way to the Atlassian Marketplace, we share the valuable lessons learned as we sunset Conversations for Confluence.
The term 'data driven' is thrown into just about every best practice process one hears about these days. Thankfully it's more than just meaningless buzz – but what does it mean when applied to a self service portal such as a help center website? How does one decide what self service analytics to look at, and what conclusions to draw?
Scroll PDF Exporter has gotten some big improvements of late. With full styling control, custom fonts, and even a Comala Workflows integration, now every user can turn Confluence content into beautiful PDFs.
Scroll Document Versions has been relaunched as Scroll Documents for Confluence Cloud, adding powerful new functionality for multi-page document management.
Backbone Issue Sync for Jira, the leading Atlassian Marketplace app dedicated to Jira to Jira synchronization, now supports Cloud to Cloud integrations natively. This means that Jira Cloud users can now take advantage of the app's intuitive setup and robust synchronization flexibility to synchronize issue data.
Tekom/TCWorld, the world's largest technical communication conference, wrapped up last week. Our resident tech writer Tom highlights a few points of interest.
Does your text editor help you track, review, revise, and make your business letters look professional? Confluence can.
Add-on Discovery Day 2017 gave an engaging look at what can be accomplished by extending the core Atlassian tools. If you missed it or want to share the day's presentations from K15t Software, look no further.
Write the Docs Prague 2017 is a three-day conference where some of the brightest minds in techcomm get together and discuss the field's hottest topics. I picked up a bunch of handy tips at the event – here are some personal highlights.
It's the final sprint of our preparation for the big show: Atlassian Summit US September 12th–14th. Summit always showcases the newest trends and technology in the ever growing world of Atlassian-powered teamwork, and this year will be no exception.
As Content Marketing Manager, documenting how our publishing process works is part of the job. This also includes writing instructions on how to use content tools in their context. I recently stumbled across a quick and easy solution to accomplish the creation of these instructions in Confluence – StepShot for Confluence. To save you some trouble next time you take on such a task, I thought I'd share my experience in using this tool.
There is no substitute for face-to-face discussion, not even with collaborative editing in Confluence. But what if we could combine the two?
Want to manage various kinds of documents in one Confluence space? As their histories and structures change you'll need a simple way to keep track. Scroll Documents, new for Confluence Cloud, makes it easy.
We have held ten hackathons over a period of three years, and until last week, we've never had two winners.
Davin recently kicked off K15t's first official Bike to Work Day. We'll talk a little bit about why and how.
Most editorial calendar tools only report on analytic parameters – distribution channels, due dates, etc. But content creators should consider using synergetic tools which will also allow them to manage the creative side of an editorial calendar. Here's how we do it.
Much has been written about the habits of effective and successful teams. Very few articles actually talk about how to develop them. This blog post aims to fill that gap.
In this post, I'll share five techniques our teams here at K15t have adopted to align the efforts of tech writers and marketers in support of one another. Together they constitute a light and fast approach to making changes that aren't big, difficult, or complicated. They're about teaching your old docs new tricks.
Tuesday's technical documentation conference in Munich featured many interesting topics – such as digitalization, connectivity, and creative writing – but two technologies really took center stage: virtual and augmented reality. Will they change the techcomm industry?
Why is Confluence our tool of choice when it comes to documenting UX design concepts and why should you use it? The answer: collaboration, flexibility and a single source of truth.
Nowadays, translators use software to make their daily work easier and it's quickly becoming obvious that a standardized file format is needed. XLIFF is an odds-on favorite for making translation files universally practical.
Some of our team members recently took advantage of K15t Software's Pledge 1% partnership to spend a sunny afternoon cleaning up Stuttgart's forest trails.
Writing high-quality content (no matter what type) is extremely difficult, but using automated content optimization can definitely help you tackle this challenge. I'd even go so far as to claim that optimization tools are part of a great writing process. Why? Read on to find out.
Confluence is a leader in the content collaboration tool space, allowing entire organizations to access and contribute to information within a single centralized knowledge hub. Sometimes however, Confluence users need to export this documented knowledge as PDFs to fulfill business requirements. Here are four important factors to consider before choosing a Confluence PDF exporter.
A few photos and thoughts from a packed marathon week at the first-ever Atlassian Summit Europe – see what stood out for us in Barcelona.
No one knows what the future of technical writing looks like. You can however get a pretty good idea if you have a look at the characteristics and philosophies of the people who are newly entering the profession. As a teacher of technical writers, I get to see generation Y in action all the time and perhaps my observations about their ideas and reactions to different editorial systems are an indicator of what is to come.
Right in time for the kickoff of the first Atlassian Summit Europe, we're releasing a major user experience overhaul of one of the Marketplace's best selling add-ons: Scroll PDF Exporter for Confluence Server. Now, everyone can quickly and easily create templates to export Confluence content as richly-styled PDFs. Credit goes to the new visual template editor in Scroll PDF Exporter 4.0, with a real-time preview and fine-grained control over the styling and export properties of Confluence-based PDF documents.
As the technical lead in charge of Backbone's JIRA Data Center compatibility implementation, Matthias would like to take you behind the scenes and share how he solved some tricky development challenges.
The time of wikis' widespread popularity are long gone. And yet, the enterprise wiki Atlassian Confluence is more popular than ever. Our guest author found six reasons why this isn't a contradiction and may have unearthed the secret recipe behind Confluence's trend-bucking success.
We started using HipChat a few years ago and it has been working like a charm – no wonder chat apps are experiencing tremendous growth. While live chat helps us keep up, it can also be a source of constant distraction – detrimental when you need to get things done.
Tekom OpenLab 2017 – a one-day 'unconference' where techcomm enthusiasts meet to discuss the industry's hottest topics. And because sharing is caring, I'm excited to share some pointers I picked up in this short summary.
Between the massive Summit conference, and the AtlasCamp developer event that directly follows, nearly 20 of us will make the journey from Germany with big product release news and even some secret 'skunkworks' products to demo on May 2nd–5th.
If you're a Confluence user you have probably tried to create a template for blog posts. Unfortunately, Confluence doesn't support them. Don't worry though, I came up with a solution that everyone can implement.
Teams working on large-scale projects that span across departments and B2B borders need tools that enable everyone to be on the same page at the same time. With its latest release, Backbone Issue Sync 3.2 is now compatible with JIRA Data Center providing the uninterrupted stability and data synchronization enterprises need to ensure their teams keep moving forward.
The gap between technical communicators and content marketers can be a daunting one, but the benefits realized by building the bridge makes it well worth the effort.
Giving images in a collaboration platform new life with interactivity can help all kinds of teams work better together – and we have three examples that prove it right here in our own office using Confluence and the Scroll ImageMap add-on.
The latest K15t hackathon just wrapped, boasting 22 participants and ten projects. With a time constraint of 24 hours, every team worked hard to get their great ideas shipped out the door. Here's a look at the three highest voted projects.
Employee handbooks are a valuable resource for employees and employers alike. That's why it's important to make them accessible and keep them up-to-date. I have administered quite a few employee handbooks throughout my career, and this post explores the differences between the Microsoft Word-based approach I used in the past and my current, Confluence-based approach to writing employee handbooks.
An employee handbook is an important business document. There are many reasons for having one and at least as many articles on the web that discuss them. So, instead of reiterating arguments others have already made, I'd like to discuss how an employee handbook can help build company culture.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
Nov. 28, 2017 Update: Today Backbone Issue Sync for Jira has added native support for cloud-to-cloud data synchronization. This now makes the workaround described in this blog post unnecessary. Happy collaborating!
There are lots of blog posts that talk about why and how companies host hackathons. This is not one of those. This blog post provides a practical guide and checklist that helped me organize our upcoming hackathon. To help out all those other hackathon-organizers out there, I thought I'd share my experience and checklist.
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
K15t Software regularly stages hackathons, which I participate in. But how do you go about a hackathon project? What do you start with? How do you decide what you can and cannot achieve? I will answer these questions by guiding you through my own hackathon project.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Word Exporter app. There are four major differences.
Sharing passwords with team members can compromise company security. Unfortunately, many teams have to. In this article, I want to demonstrate how the K15t team manages and shares passwords without compromising security.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to do exactly that so that you can concentrate on what really matters: solving customers tickets.
Do you use WordPress to run your blog or website? If so you'll wish you had known about this years ago... I certainly did.
In Nov 2016, we asked our TC World Conference booth visitors how they think technical editorial departments and bordering departments work together. Who works together with whom and what is especially important to those involved?
Delivering UI design specifications to developers can be painful. Read on to find out how I improved this process using Sketch, Jira tickets and a new add-on called Inspector Sketch.
At the end of a successful year, we want to thank you for collaborating with us by sharing a little bit of cheer: K15t Software is proud to present you with a free sticker pack for iMessage and Telegram featuring our rocketcorn mascot. Happy Holidays!
Updated March 1, 2017: K15t Software is proud to announce the release of Scroll Versions 3.4 and Scroll Translations 3.4 . Both add-ons are now compatible with Confluence 6.
Scroll ImageMap 2.0 introduces lots of UX changes over the old ImageMap Macro for Confluence. Click on to see first-hand what's new.
Last week, we hosted our final 24-hour 'Hacketse' hackathon of 2016 – with a bigger and stronger range of competitors than ever before. Check out our wrap-up, and find out who lifted the winners' trophy this time around.
Last week, we held our fourth Dev Together meet-up, where we learned about how the Atlassian JIRA team balances complexity and power in its software. The talk was given by Dave Meyer, one of Atlassian's Senior Product Managers, who we welcomed all the way from Australia.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.
Scroll Versions 3.3 for Confluence is live now on the Atlassian Marketplace. This major release of the popular version and variant management add-on features advanced Comala Workflows integration – letting you leverage powerful workflows to achieve great results even in complex versioned content projects.
Join us for the fourth Dev Together meetup at our Stuttgart HQ, where we'll welcome Atlassian's Dave Meyer all the way from Sydney, Australia.
Just announced: Scroll Acrolinx Connector demo – with support from Acrolinx – at the K15t Software booth at tekom/tcworld 2016. It's one of many ways you're invited to connect with us at the conference.
K15t Software will have a big presence at tekom/tcworld once again – and this time we're announcing a groundbreaking new solution that lets teams doc better together. We'd love to meet you at our booth if you're headed to the show.
IT requires creative, communicative and flexible people. So why are there so few women working in IT? Join us for a documentary screening on Oct 26th, 2016 to find out.
Backbone Issue Sync 2.3 from K15t is now available on the Atlassian Marketplace. This latest release features the new Suggestions tool, which makes configuring cross-border JIRA synchronization even quicker and more intuitive – letting your team work rapidly and with confidence.
This story is about a young man's volunteer experience – it explores why giving can also mean receiving. Taking time to do good for others is something the K15t team strongly believes in, and we're proud to have been a small part of this story.
Atlassian Summit 2016 is only a few short weeks away, and this year K15t is stepping up as a proud platinum sponsor of the biggest event of the year for the Atlassian ecosystem.
K15t proudly introduces Scroll ImageMap 2.0, a handy add-on that brings Confluence images to life with multiple clickable link areas and mouseover tooltip regions. With its intuitive graphic editor, ImageMap makes it easy to define circles, rectangles, or complex polygons as clickable regions, and make your Confluence images an engaging, informative experience.
A few weeks ago, we had our seventh 24-hour Hacketse hackathon – once again, we brainstormed, developed, and realized some fantastic ideas.
For many companies – including Nintendo, BMW, Moody's and Lufthansajust to name a few – Atlassian Confluence is the platform of choice for documentation. Yet while this wiki-based approach to technical content is gaining popularity by leaps and bounds, there are still plenty of misconceptions floating around on the web about tech doc wikis.
Summer is in full swing here in Germany – and while beer garden visits are a lot more fun when it's warm in the evening, the K15t team is still hard at work building great collaboration software every day.
The best translation and language management add-on for Atlassian Confluence has new functionality: Scroll Translations 3.2 is live on the Atlassian Marketplace – upgrade your version now or try it out for free.
Every day, the staff at K15t work hard together as a team, and that sense of camaraderie and teamwork doesn't end at the office doors. On Friday, June 10th, the K15t Software office was closed as we all piled into a bus and headed for the German Alps once again.
There is a distinct lack of women and minorities in the tech industry in general, and in computer science in particular. What are the reasons behind this gap?
Are you Backbone-curious? Missed out on previous webinars perhaps? Let's shed some light: get an up-close-and-personal look at Backbone Issue Sync direct from the lead developers on the project on June 15th.
The Scroll Add-ons for Atlassian Confluence power painless content collaboration, and in many organizations that means taking the DocOps approach for technical communication. Check out some fresh news on how several companies are using Scroll Add-ons to do their documentation the agile way.
Backbone Issue Sync 2.1 is live, making server-to-cloud JIRA issue synchronization possible for the first time.
AtlasCamp is just a few short days away, and we've got some big news. Here's what brings us to Barcelona this year.
Don't miss out on the finale of K15t's whirlwind USA speaking tour – join us at Medidata HQ on May 18th for our first-ever event in New York City.
Bridge the information gap and collaborate on projects across departmental and B2B borders – Backbone Issue Sync for JIRA is available now in the Atlassian Marketplace.
Development of our upcoming JIRA synchronization add-on, Backbone, is in the home stretch. We think it's the perfect time to reveal a bit of the configuration UI and explain what it can do. Take a look below at four of the config UI's screens, and gain insight into some of Backbone's core JIRA syncing functionality.
Our first 24-hour hackathon of 2016 took place on March 10 and 11, and great things were made – quickly. Check out our wrap-up, and find out who was on the winners' podium this time around.
Managing controlled documents such as software specifications, plans, or collaboratively-edited contracts isn’t easy at the best of times. And it’s harder yet if multiple stakeholders from different organizations are involved: project managers, engineers, QA, legal etc. Thankfully, there is a better way. . .
Welcome to the final part of our look at what's new in Scroll Versions 3.0: features to dramatically enhance your publishing capability.
Scroll Versions 3.0 is live in the Atlassian Marketplace, and it boasts a range of new features and functionality. Today, we'll examine some features that give you unprecedented control over your content management: version-based editing permissions, modular configuration. . .
Our most popular exporters just got a flexibility upgrade, allowing the exporting of Confluence content in two new ways: task list export in all Scroll Exporters, and table cell highlighting in Office.
K15t Software's fifth Atlassian-rules 24-hour hackathon happened just before the holidays in 2015, and the dust has finally settled enough for us to tell the tale.
With 4,200 participants from 48 countries, the tekom Jahrestagung (TCWorld Conference) is at the forefront of technical communication, and we're blessed to have it right in our home city of Stuttgart, Germany.
The inline comments functionality allows users to review Confluence pages line by line and add comments on selected words, phrases, or entire paragraphs. Once you've added your feedback, you can resolve comments simply by clicking 'Resolve'.