Build a Help Center on Confluence Cloud with Scroll Viewport
You asked, and we listened! We're delighted to announce that Scroll Viewport is now available on Confluence Cloud. You can now easily create a help center or public knowledge base for your users, using the documentation you already have in Confluence.
A Confluence Cloud App, for Confluence Cloud Users
In line with the times, and also Atlassian's vision, making Scroll Viewport Confluence Cloud-ready was a no-brainer for us. Cloud is becoming an increasingly popular platform to host all types of software, and as more customers switch to Cloud, we're pleased that Scroll Viewport can extend the functionality of the Confluence Cloud platform with a help center solution.
See You There?
If this blog post interests you, we'd love to continue the conversation. Join our upcoming webinar on August 13th and discover why you should build a help center from Confluence. Find out more →
Publish a Beautiful, Public Help Center on Confluence Cloud
It's pretty simple. Write your documentation in Confluence Cloud, then publish it as a beautiful, public help center.
The Help Center theme makes navigating your documentation easy, so your users can self-serve to get the help they need. Using the theme editor, you can customize your help center so that it fits with your brand. No coding needed!
You can also integrate with a suite of Google apps, such as Google Analytics, to gather information about how your users are interacting with your help center and react to their needs. Then connect it to your chosen customer support or ticketing system such as Zendesk or Jira Service Desk Cloud so that your users can contact you if they have any questions.
Work Some Magic on Your Confluence Docs
Once you've identified that you want to make your Confluence documentation public, there are many reasons why a help center is the best way to do this.
Having a proper help center benefits your team by:
- Making your customers happy by enabling them to self-serve and quickly find the answers they're looking for.
- Reducing costs and increasing your team's efficiency by deflecting support tickets.
- Showcasing your organization as a hub of useful knowledge.
Want to see it in action? Check out our own help center built on Scroll Viewport for Confluence Cloud.
Give It a Go!
Scroll Viewport for Confluence Cloud is now available on the Atlassian Marketplace.