Backbone Issue Sync for Jira Cloud Price Change

As the use of Atlassian tools in organizations around the world grows, so does the demand for apps that enable teams to use these tools in new ways. The ecosystem is thriving with innovation, and it's a great thing for both end users and for app vendors like us.

A side effect of this however, is a growing web of dependencies between apps, and increased demand on support and development teams to keep things running smoothly in more complex environments. To offset the investments we make in support, while continuing to improve app performance and functionality, a price increase has become necessary.

This is our first price increase since the release of Backbone Issue Sync for Jira Cloud in May 2016. Features like Cloud to Cloud synchronization, workflow mappings, notifications, the global synchronization overview and many more have been added afterwards. We never take such increases lightly, and we try to do them as infrequently as possible. Effective September 15th, 2019, prices will go up to the levels outlined below.

Note: Annual subscriptions made before September 15th 2019 will retain the current pricing. If you've been considering renewing, a decision to do so now would allow you to take advantage of the old pricing. Don't hesitate to contact us at if you have questions, or if you want to get a quote.

New pricing effective Sep. 15, 2019

Backbone Issue Sync for Jira Cloud

User tierMonthly priceAverage price/user
10 Users$5n/a (flat fee)

How we invest in app development

New functionality

Our product teams work closely with customers and Atlassian Solution Partners to receive and discuss feedback and to prioritize improvements. Additional input also comes from our support and documentation folks, and we have public boards for our products where improvement issues can be tracked and voted on.

Better user experience

We've made a big push to add UX-specialized team members, particularly in the last year, and it's making a big difference in the usability of our apps. We're at the forefront of the Atlassian ecosystem in terms of the effort we put into user experience, and we pledge to continue to make this a defining advantage of our products.

Improved performance

As the Atlassian platforms evolve, APIs improve, and the technology we use to build and run our apps makes strides, we push the concept of continuous improvement in our release cycles – striving to not just add new features, but to make existing functionality work faster, more reliably and more securely.