In this issue, we’re inviting you to join the Atlassian Community, a place where you can ask questions, get answers, share your knowledge and experience, and help shape the Atlassian ecosystem.
We all faced a situation in which we had to deal with an edge use case or weird bug, that thing that happens after business hours but requires immediate solution. For many in the Atlassian universe, the Atlassian Community has become the place of the first, or the last, resort to solve issues. And many are now giving back.
What is Atlassian Community
Atlassian Community is a public forum where users, experts, and Atlassians help each other, share best practices and news, and have a good time. It sounds like a cliche but this Community really works and Atlassian actively supports it without being obtrusive or controlling. Quite the contrary.
Users of Atlassian free-tier products cannot open a support ticket with Atlassian and must rely on ‘Community Support’. But so does Atlassian. Free products often work as a first step towards paid products but if the overall experience is bad – including the ability to troubleshoot – then that strategy would not work.
But it’s not unusual to see an admin of an Enterprise-tier product asking a question on a Community forum knowing that it will be answered by a collective brain trust of volunteer experts.
Chances are, if you have a specific issue, somebody else might have it too. And it may have been answered on a Community forum.
What can you find there?
-
Answers to questions – from trivial to strategic
-
Articles – from little hacks to full-length user guides
-
Learning content
-
News and announcements – from Atlassian and Marketplace partners
-
Information about local and online events
Atlassian Champions
Atlassian Champions are the elders of the Community. The title is awarded for a combination of activity, knowledge, outreach, or organizational acumen in running local Atlassian events.
Champions act as moderators and possess certain magical powers. For example, they can bring any question directly to the attention of the Atlassian Support team. They are the voice of the Community and it's the voice that Atlassian listens to, especially when it comes to highlighting issues that Atlassian would not have noticed or prioritized otherwise.
Can you become a Champion? Of course!
There are about 2000 champions and many are NOT Atlassian employees. You don’t have to be with an Atlassian Marketplace or Solution partner, users of Atlassian products are welcome and appreciated. Very often, it’s the end customers who bring the value as actual ‘practitioners’.
Come for Kudos and Badges, Stay for the Community
Users, of all kinds, typically join the Community because they need a solution to a specific problem. As their expertise grows, they are likely to start answering questions or write about their own experience and share their expertise.
Are there incentives? Yes.
You can collect kudos (points) and badges for answering questions, writing articles, and supporting other Community members. And build your reputation. But as you build your reputation, you are inevitably building your knowledge.
But even if you just come in to ask a question, you can be sure that another Community member will come to help you with advice or a different perspective. Such interactions turn the Community into a learning hub and idea exchange platform.
Why We Are Telling You This
We planned this Community-themed Weekly Dose of Confluence about two months ago. And then kept moving it to a later date several times... until today.
Why?
It’s a good opportunity to announce that the Weekly Dose of Confluence is becoming a Monthly Dose of Confluence.
A monthly schedule will allow us to bring you even higher quality content and a better focused roundup of Confluence news – all in one great read.
We’ll share all the details in our last weekly issue on May 6th. Stay tuned!
News
Rovo for Gemini Enterprise
Atlassian has launched the Rovo Agent for Gemini Enterprise, seamlessly integrating your Jira and Confluence data directly with Google's AI assistant. Now teams can instantly check project statuses, find key documentation, and take action – like creating and assigning tickets – without ever leaving Gemini!
Connect Your Favorite Apps to Atlassian with the Rovo MCP Gallery
Atlassian is launching the Rovo MCP Gallery, expanding your AI agents' reach into the everyday apps your team relies on, like Figma, GitHub, Canva, and more! By adding new partner skills, Rovo can now pull live cross-platform data, take actions on your behalf, and connect the dots between external tools and your Atlassian knowledge base. Imagine asking Rovo to instantly combine Figma designs, Amplitude metrics, and Intercom feedback into a drafted Confluence launch brief – all without ever switching tabs.
Benefit from Weekly Confluence Tips
Join our Weekly Dose of Confluence newsletter and discover smarter ways to work, publish, and collaborate in Confluence.
