Reduce response time
Jira Service Management helps you answer customer queries quickly and easily. Service staff can concentrate fully on their job since they have all the data and facts they need at their fingertips. Simple to operate, but with the full power of JIRA Software.
Integration in Confluence
Set up "Helping you to help yourself" pages for your customers using integration in Confluence. An intelligent search feature enables them to find documents, video guides and other information.
Service processes according to ITIL
Support and service processes are presented on a company-specific basis according to ITIL standards. This way, SLAs are respected and processes are kept flexible. This increases the productivity of your teams and the satisfaction rate of your customers.