---
language: "en"
---
# Home
## Share Knowledge. Sync Work.
Everywhere.
From Confluence to every customer.
From Jira to every team that matters.
[Scroll for Confluence](https://www.k15t.com/platform/scroll-documentation-for-confluence.md) [Backbone for Jira](https://www.k15t.com/platform/backbone-integration-for-jira.md)
Trusted by 8,000+ organizations worldwide
### Built for Confluence. Built for Jira.
As teams scale on Atlassian, documentation fragments and work silos emerge. Confluence content stays locked in spaces. Jira workflows break at organizational boundaries. K15t solves both -- giving you the solutions to extend Confluence with structure, control and multi-channel delivery and keep work in sync across Jira instances.
#### Structure, govern, and publish documentation -- without leaving Confluence.
[Learn more](https://www.k15t.com/platform/scroll-documentation-for-confluence.md)
#### Sync work items, automate updates, and control what flows where -- across Jira.
[Learn more](https://www.k15t.com/platform/backbone-integration-for-jira.md)
### How It Works
K15t connects, structures, and delivers information from Confluence and Jira beyond their boundaries.
### Built for Your Use Case
#### For Confluence
[
Product Documentation
Create \& publish professional product docs](/solutions/product-documentation.md) [
Knowledge Base
Build a self-service portal for your customers](/solutions/knowledge-bases.md) [
Compliance \& Policy Documentation
Manage regulated content with confidence](/solutions/compliance-policy-documentation.md)
#### For Jira
[
ITSM
Streamline IT service management workflows](/solutions/itsm.md) [
Agile Project Management
Sync agile workflows across Jira spaces](/solutions/agile-project-management.md) [
Connect teams across organizational boundaries](/solutions/b2b-collaboration.md) [
Cloud Migration Tool
Simplify Cloud migration while reducing the risk of data loss and downtimes](/solutions/cloud-migration-tool.md)
### What Customers Are Saying
"It's indispensable for managing documentation and providing exceptional support to users."
"It transforms pages into a professional, polished site... while keeping the simplicity of managing everything in Confluence."
"It brought clarity and governance... introduced a level of discipline and traceability to Confluence that is typically associated with software version control systems."
"With syncing for 150+ spaces, we can now focus on delivering value to our clients instead of maintaining Jira."
"With real-time syncing, our customers have better visibility into their requests, making them feel valued, and our support team is more efficient."
"Building a Backbone configuration is fast and straightforward. Compared to alternatives, we see up to 96% savings in setup time."
0
active installs on the Atlassian Marketplace
0
organizations worldwide
0
star average rating from our customers
### Ready to Scale Your Documentation and Workflows?
[Get in touch](https://customer.support.k15t.com/servicedesk/customer/portal/35/group/36/create/67)
---
language: "en"
---
# Announcements
## Announcements
* [K15t Apps Price Change](https://www.k15t.com/announcements/k15t-apps-price-change.md)
* [K15t Apps: Pricing for New Data Center Tiers](https://www.k15t.com/announcements/k15t-apps-pricing-for-new-data-center-tiers.md)
---
language: "en"
---
# K15t Apps Price Change
## K15t Apps Price Change
To continue investing in the performance, security, and reliability of K15t's Cloud apps, we are updating our pricing. **Effective March 25, 2026,** prices will increase for several Confluence and Jira apps on Cloud, bringing them closer in line with their Data Center counterparts.
When we first launched our Cloud apps, pricing was intentionally set below our Data Center offerings. As the Cloud platform has matured into our most capable offering, this difference no longer reflects the value delivered. This adjustment ensures we can continue to invest in and improve the Cloud experience.
For the exact new pricing at different user tiers, please check the price reference pages linked below.
## How We Invest in App Development
* **Cloud-first functionality**: We stay closely aligned with Atlassian's Cloud roadmap to be early adopters of their new Cloud functionality and actively engage with their teams to help prioritize Cloud capabilities that improve our apps.
* **Migration tooling and support:** Providing outstanding support is something we're proud to be known for. With the [sunset of Atlassian Data Center](https://www.atlassian.com/blog/announcements/atlassian-ascend), we're heavily investing in supporting our long-time Data Center users on their path to Atlassian Cloud, both through guidance and dedicated migration tooling.
* **New functionality:**We work closely with customers and Atlassian Solution Partners to gather feedback and prioritize improvements to deliver apps that really provide value. This pricing adjustment ensures we can continue offering more frequent updates, improved functionality, and a better overall experience.
* **Better user experience:**We're at the forefront of the Atlassian ecosystem in terms of the effort our UX team puts into user experience, and we pledge to continue to make this a defining advantage of our products.
* **Enhanced security and compliance:** Protecting your data is our highest priority. We've made substantial investments in security and compliance over the past year to meet the evolving standards of modern software environments. [Visit our trust center →](https://www.k15t.com/trust)
## Price Reference
Please follow the links below for the exact prices of each of our app groups.
* [Scroll Exporters for Confluence](https://www.k15t.com/announcements/k15t-apps-price-change/price-change-scroll-exporters-for-confluence.md)
* Scroll Word Exporter for Confluence
* Scroll PDF Exporter for Confluence
* Scroll HTML Exporter for Confluence
* [Scroll Content Management Apps](https://www.k15t.com/announcements/k15t-apps-price-change/price-change-scroll-content-management-apps-for-confluence.md)
* Scroll ImageMap for Confluence
* Scroll Documents for Confluence
* Translations for Scroll Documents
* Variants for Scroll Documents
* [Backbone Work Sync for Jira](https://www.k15t.com/announcements/k15t-apps-price-change/price-change-backbone-work-sync.md)
Don't hesitate to contact us at [help@k15t.com](mailto:help@k15t.com) if you have questions.
---
language: "en"
---
# Price Change: Backbone Work Sync
## Backbone Work Sync for Jira
This page lists price changes for K15t's Backbone Work Sync for Jira. All prices are listed in US Dollars for **annual** subscriptions. Annual pricing equals 10× the monthly price -- divide by 10 to get the monthly rate.
## Pricing for Jira Cloud (Annual)
Cloud prices for Backbone Work Sync for Jira increase by up to 17% for user counts below 2000, higher tiers are only affected due to rounding.
| **Users** | **New price** |
|-----------|---------------|
| 10 | $50 |
| 25 | 350 |
| 50 | 700 |
| 100 | 1400 |
| 200 | 2100 |
| 300 | 2605 |
| 400 | 2915 |
| 500 | 3225 |
| 600 | 3535 |
| 800 | 4155 |
| 1000 | 4775 |
| 1200 | 5295 |
| 1400 | 5815 |
| 1600 | 6335 |
| 1800 | 6855 |
| 2000 | 7375 |
| 2500 | 8675 |
| 3000 | 9925 |
| 3500 | 11175 |
| 4000 | 12425 |
| 4500 | 13675 |
| 5000 | 14925 |
| 6000 | 16225 |
| 7000 | 17525 |
| 8000 | 18675 |
| 9000 | 19675 |
| 10000 | 20675 |
| 15000 | 25675 |
| 20000 | 26675 |
| 25000 | 27675 |
| 30000 | 28175 |
| 35000 | 28675 |
| 40000 | 29175 |
| 45000 | 29675 |
| 50000 | 30175 |
| 60000 | 31175 |
| 70000 | 32175 |
| 80000 | 33175 |
| 90000 | 34175 |
| 100000 | 35175 |
| 110000 | 36175 |
| 120000 | 37175 |
| 130000 | 38175 |
| 140000 | 39175 |
| 150000 | 40175 |
---
language: "en"
---
# Price Change: Scroll Content Management Apps for Confluence
## Price Change: Scroll Content Management Apps for Confluence
This page lists price changes for K15t's Scroll Content Management apps. All prices are listed in US Dollars for **annual** subscriptions. Annual pricing equals 10× the monthly price -- divide by 10 to get the monthly rate.
## Pricing for Confluence Cloud (Annual)
Cloud prices for Scroll ImageMap, Scroll Documents and its extensions Translations and Variants for Scroll Documents increase by up to 29% for user counts below 3000, higher tiers are only affected due to rounding.
| **Users** | **Scroll ImageMap** | **Scroll Documents** | **Variants for Scroll Documents** | **Translations for Scroll Documents** |
|-----------|---------------------|----------------------|-----------------------------------|---------------------------------------|
| 10 | $32 | $50 | $50 | $50 |
| 25 | 80 | 322,5 | 177,5 | 192,5 |
| 50 | 160 | 645 | 355 | 385 |
| 100 | 320 | 1290 | 710 | 770 |
| 200 | 480 | 1880 | 930 | 1150 |
| 300 | 595 | 2385 | 1110 | 1470 |
| 400 | 665 | 2805 | 1250 | 1730 |
| 500 | 735 | 3225 | 1390 | 1990 |
| 600 | 805 | 3645 | 1530 | 2250 |
| 800 | 945 | 4485 | 1810 | 2770 |
| 1000 | 1085 | 5325 | 2090 | 3290 |
| 1200 | 1205 | 5905 | 2230 | 3670 |
| 1400 | 1325 | 6485 | 2370 | 4050 |
| 1600 | 1445 | 7065 | 2510 | 4430 |
| 1800 | 1565 | 7645 | 2650 | 4810 |
| 2000 | 1685 | 8225 | 2790 | 5190 |
| 2500 | 1985 | 9675 | 3140 | 6140 |
| 3000 | 2185 | 10375 | 3340 | 6440 |
| 3500 | 2385 | 11075 | 3540 | 6740 |
| 4000 | 2585 | 11775 | 3740 | 7040 |
| 4500 | 2785 | 12475 | 3940 | 7340 |
| 5000 | 2985 | 13175 | 4140 | 7640 |
| 6000 | 3285 | 13575 | 4540 | 8140 |
| 7000 | 3585 | 13975 | 4940 | 8640 |
| 8000 | 3885 | 14375 | 5290 | 9040 |
| 9000 | 4185 | 14775 | 5590 | 9340 |
| 10000 | 4485 | 15175 | 5890 | 9640 |
| 15000 | 5485 | 15675 | 6890 | 10140 |
| 20000 | 5985 | 16175 | 7390 | 10640 |
| 25000 | 6485 | 16675 | 7890 | 11140 |
| 30000 | 6985 | 17175 | 8390 | 11640 |
| 35000 | 7485 | 17675 | 8890 | 12140 |
| 40000 | 7985 | 18175 | 9390 | 12640 |
| 45000 | 8485 | 18675 | 9890 | 13140 |
| 50000 | 8985 | 19175 | 10390 | 13640 |
| 60000 | 9985 | 20175 | 11390 | 14640 |
| 70000 | 10985 | 21175 | 12390 | 15640 |
| 80000 | 11985 | 22175 | 13390 | 16640 |
| 90000 | 12985 | 23175 | 14390 | 17640 |
| 100000 | 13985 | 24175 | 15390 | 18640 |
| 110000 | 14985 | 25175 | 16390 | 19640 |
| 120000 | 15985 | 26175 | 17390 | 20640 |
| 130000 | 16985 | 27175 | 18390 | 21640 |
| 140000 | 17985 | 28175 | 19390 | 22640 |
| 150000 | 18985 | 29175 | 20390 | 23640 |
---
language: "en"
---
# Price Change: Scroll Exporters for Confluence
## Price Change: Scroll Exporters for Confluence
This page lists price changes for K15t's Scroll Exporters for Confluence. All prices are listed in US Dollars for **annual** subscriptions. Annual pricing equals 10× the monthly price -- divide by 10 to get the monthly rate.
## Pricing for Confluence Cloud (Annual)
Cloud prices for the Scroll Exporters increase by up to 29% for user counts below 3000, higher tiers are only affected due to rounding.
| **Users** | **Scroll PDF Exporter, Scroll Word Exporter, Scroll HTML Exporter** |
|-----------|---------------------------------------------------------------------|
| 10 | $50 |
| 25 | 350 |
| 50 | 700 |
| 100 | 1400 |
| 200 | 2060 |
| 300 | 2570 |
| 400 | 2930 |
| 500 | 3290 |
| 600 | 3650 |
| 800 | 4370 |
| 1000 | 5090 |
| 1200 | 5690 |
| 1400 | 6290 |
| 1600 | 6890 |
| 1800 | 7490 |
| 2000 | 8090 |
| 2500 | 9590 |
| 3000 | 10740 |
| 3500 | 11890 |
| 4000 | 13040 |
| 4500 | 14190 |
| 5000 | 15340 |
| 6000 | 16340 |
| 7000 | 17340 |
| 8000 | 18090 |
| 9000 | 18590 |
| 10000 | 19090 |
| 15000 | 20590 |
| 20000 | 21590 |
| 25000 | 22090 |
| 30000 | 22590 |
| 35000 | 23090 |
| 40000 | 23590 |
| 45000 | 24090 |
| 50000 | 24590 |
| 60000 | 25590 |
| 70000 | 26590 |
| 80000 | 27590 |
| 90000 | 28590 |
| 100000 | 29590 |
| 110000 | 30590 |
| 120000 | 31590 |
| 130000 | 32590 |
| 140000 | 33590 |
| 150000 | 34590 |
---
language: "en"
---
# K15t Apps: Pricing for New Data Center Tiers
## K15t Apps: Pricing for New Data Center Tiers
In February 2025, Atlassian introduced [new user tiers for Data Center products](https://www.atlassian.com/licensing/future-list-pricing/data-center-pricing/faqs) to better support scalability and align more closely with Cloud user tiers.
In short, the Data Center Unlimited tier now applies to **150,001+ users** , up from 40,001+ for Confluence and 50,001+ for Jira. New tiers have been added in between in 10,000-user increments. To reflect this change and stay aligned with Atlassian's strategy, K15t is introducing pricing for these new tiers for our apps, effective **July 7th, 2025.**
We understand this change may come unexpectedly, as it falls outside the regular price adjustment cycle. To show our appreciation for our largest customers, we're open to discussing individual transition options, as we are currently unaware of which new tier each Unlimited license holder will fall into. If you would like to explore options, please reach out to us at [hello@k15t.com](mailto:hello@k15t.com).
For the exact new pricing for the new user tiers, please refer to the reference pages linked at the bottom of this page.
## Price Reference
Please follow the links below for the exact prices of each of our app groups.
* [Scroll Exporters for Confluence](https://www.k15t.com/announcements/k15t-apps-pricing-for-new-data-center-tiers/pricing-for-new-data-center-tiers-scroll-exporters-for-confluence.md)
* Scroll Word Exporter for Confluence
* Scroll PDF Exporter for Confluence
* Scroll HTML Exporter for Confluence
* [Scroll Viewport for Confluence](https://www.k15t.com/announcements/k15t-apps-pricing-for-new-data-center-tiers/pricing-for-new-data-center-tiers-scroll-viewport-for-confluence.md)
* [Scroll Content Management Apps](https://www.k15t.com/announcements/k15t-apps-pricing-for-new-data-center-tiers/pricing-for-new-data-center-tiers-scroll-content-management-apps-for-confluence.md)
* Scroll Documents for Confluence
* Translations for Scroll Documents
* Variants for Scroll Documents
* Scroll Versions for Confluence
* Scroll Translations for Confluence
* Scroll ImageMap for Confluence
* Inline Comments in the Editor
* [Backbone Work Sync for Jira](https://www.k15t.com/announcements/k15t-apps-pricing-for-new-data-center-tiers/pricing-for-new-data-center-tiers-backbone-work-sync.md)
Don't hesitate to contact us at [hello@k15t.com](mailto:hello@k15t.com) if you have questions.
## How We Invest in App Development
* **New functionality:**We work closely with customers and Atlassian Solution Partners to gather feedback and prioritize improvements to deliver deliver apps that really provide value. This pricing adjustment ensures we can continue offering more frequent updates, improved functionality, and a better overall experience.
* **Better user experience:**We're at the forefront of the Atlassian ecosystem in terms of the effort our UX team puts into user experience, and we pledge to continue to make this a defining advantage of our products.
* **Improved performance:**With advancements in the Atlassian platforms, better APIs, and strides in technology, we've focused on continuous improvement in our release cycles. Not only in terms of launching new features, but making our apps faster and more reliable for all users.
* **Enhanced security and compliance:** Protecting your data is our highest priority. We've made substantial investments in security and compliance over the past year to meet the evolving standards of modern software environments. [Visit our trust center →](https://www.k15t.com/trust)
* **Dedicated support:**Providing outstanding support is something we're proud to be known for. These resources require ongoing investment to maintain the level of service our users expect.
---
language: "en"
---
# Pricing for New Data Center Tiers: Backbone Work Sync
## Price Adjustments Data Center: Backbone Work Sync
This page lists price changes for K15t's Backbone Work Sync for Jira. All prices listed in US Dollars.
## Pricing for Data Center (Annual)
|-----------|--------------------|
| User Tier | Backbone Work Sync |
| 50 | $2200 |
| 100 | 2500 |
| 250 | 3600 |
| 500 | 4400 |
| 750 | 4800 |
| 1000 | 5200 |
| 2000 | 6000 |
| 3000 | 6400 |
| 4000 | 6700 |
| 5000 | 7000 |
| 6000 | 7300 |
| 7000 | 7600 |
| 8000 | 8000 |
| 9000 | 8300 |
| 10000 | 8600 |
| 11000 | 9000 |
| 12000 | 9300 |
| 13000 | 9700 |
| 14000 | 10000 |
| 15000 | 10300 |
| 20000 | 11500 |
| 25000 | 12800 |
| 30000 | 13500 |
| 35000 | 14200 |
| 40000 | 15000 |
| 45000 | 15700 |
| 50000 | 16300 |
| 60000 | 16900 |
| 70000 | 17500 |
| 80000 | 18100 |
| 90000 | 18700 |
| 100000 | 19300 |
| 110000 | 19900 |
| 120000 | 20500 |
| 130000 | 21100 |
| 140000 | 21700 |
| 150000 | 22300 |
| Unlimited | 23500 |
---
language: "en"
---
# Pricing for New Data Center Tiers: Scroll Content Management Apps for Confluence
## Price Adjustments Data Center: Scroll Content Management Apps for Confluence
This page lists price changes for K15t's Scroll Content Management apps. All prices listed in US Dollars.
## Pricing for Data Center (Annual)
|-----------|------------------|-------------------------------|-----------------------------------|-----------------|
| User Tier | Scroll Documents | Variants for Scroll Documents | Translations for Scroll Documents | Scroll ImageMap |
| 500 | $4500 | $1400 | $3200 | $900 |
| 1000 | 6500 | 1600 | 4000 | 1200 |
| 2000 | 8500 | 2200 | 5400 | 1700 |
| 3000 | 10100 | 2600 | 6400 | 2100 |
| 4000 | 11400 | 3000 | 7200 | 2400 |
| 5000 | 12600 | 3100 | 7900 | 2700 |
| 10000 | 14900 | 4100 | 9500 | 3700 |
| 15000 | 15200 | 4200 | 9700 | 4000 |
| 20000 | 15500 | 4600 | 9900 | 4300 |
| 25000 | 15800 | 4900 | 10400 | 4600 |
| 30000 | 16100 | 5300 | 10600 | 4900 |
| 35000 | 16400 | 5400 | 10800 | 5200 |
| 40000 | 16700 | 5800 | 11300 | 5500 |
| 45000 | 17000 | 6100 | 11600 | 5800 |
| 50000 | 17300 | 6400 | 11900 | 6100 |
| 60000 | 17900 | 6520 | 12500 | 6700 |
| 70000 | 18500 | 6640 | 13100 | 7300 |
| 80000 | 19100 | 6760 | 13700 | 7900 |
| 90000 | 19700 | 6880 | 14300 | 8500 |
| 100000 | 20300 | 7000 | 14900 | 9100 |
| 110000 | 20900 | 7120 | 15500 | 9700 |
| 120000 | 21500 | 7240 | 16100 | 10300 |
| 130000 | 22100 | 7360 | 16700 | 10900 |
| 140000 | 22700 | 7480 | 17300 | 11500 |
| 150000 | 23300 | 7600 | 17900 | 12100 |
| Unlimited | 24500 | 7720 | 19100 | 13300 |
## Pricing for Data Center-only Apps (Annual)
Please note that Scroll Documents and its extension apps are Cloud-ready alternatives that we recommend migrating to. They are also a less expensive alternative.
|-----------|-----------------|---------------------|-------------------------------|
| User tier | Scroll Versions | Scroll Translations | Inline Comments in the Editor |
| 500 | 7900 | 7300 | 440 |
| 1000 | 8600 | 8000 | 550 |
| 2000 | 10900 | 8800 | 880 |
| 3000 | 12900 | 9700 | 990 |
| 4000 | 14500 | 10500 | 1100 |
| 5000 | 15800 | 11200 | 1320 |
| 10000 | 19100 | 12700 | 1540 |
| 15000 | 19600 | 13400 | 1760 |
| 20000 | 20400 | 14300 | 1870 |
| 25000 | 21000 | 15100 | 2200 |
| 30000 | 21800 | 15800 | 2310 |
| 35000 | 22200 | 16600 | 2530 |
| 40000 | 23000 | 17400 | 2750 |
| 45000 | 23700 | 17800 | 2800 |
| 50000 | 24400 | 18300 | 2860 |
| 60000 | 25000 | 18750 | 2960 |
| 70000 | 25600 | 19200 | 3060 |
| 80000 | 26200 | 19650 | 3160 |
| 90000 | 26800 | 20100 | 3260 |
| 100000 | 27400 | 20550 | 3360 |
| 110000 | 28000 | 21000 | 3460 |
| 120000 | 28600 | 21450 | 3560 |
| 130000 | 29200 | 21900 | 3660 |
| 140000 | 29800 | 22350 | 3760 |
| 150000 | 30400 | 22800 | 3860 |
| Unlimited | 31000 | 23250 | 3960 |
---
language: "en"
---
# Pricing for New Data Center Tiers: Scroll Exporters for Confluence
## Price Adjustments Data Center: Scroll Exporters for Confluence
This page lists price changes for K15t's Scroll Exporters for Confluence for Data Center. All prices listed in US Dollars.
## Pricing for Data Center (Annual)
|-----------|-----------------------------------------------------------------|
| User Tier | Scroll PDF Exporter, Scroll Word Exporter, Scroll HTML Exporter |
| 500 | $5200 |
| 1000 | 6500 |
| 2000 | 9000 |
| 3000 | 11000 |
| 4000 | 12700 |
| 5000 | 14300 |
| 10000 | 16400 |
| 15000 | 17400 |
| 20000 | 17700 |
| 25000 | 18000 |
| 30000 | 18300 |
| 35000 | 18600 |
| 40000 | 18900 |
| 45000 | 19200 |
| 50000 | 19500 |
| 60000 | 20100 |
| 70000 | 20700 |
| 80000 | 21300 |
| 90000 | 21900 |
| 100000 | 22500 |
| 110000 | 23100 |
| 120000 | 23700 |
| 130000 | 24300 |
| 140000 | 24900 |
| 150000 | 25500 |
| Unlimited | 26700 |
---
language: "en"
---
# Pricing for New Data Center Tiers: Scroll Viewport for Confluence
## Price Adjustments Data Center: Scroll Viewport for Confluence
This page lists price changes for K15t's Scroll Viewport for Confluence. All prices listed in US Dollars.
## Pricing for Data Center (Annual)
|-----------|-----------------|
| User Tier | Scroll Viewport |
| 500 | $6800 |
| 1000 | 8800 |
| 2000 | 9700 |
| 3000 | 10600 |
| 4000 | 11300 |
| 5000 | 11900 |
| 10000 | 12700 |
| 15000 | 13200 |
| 20000 | 13900 |
| 25000 | 14400 |
| 30000 | 15000 |
| 35000 | 15400 |
| 40000 | 15800 |
| 45000 | 16200 |
| 50000 | 16700 |
| 60000 | 17100 |
| 70000 | 17500 |
| 80000 | 17900 |
| 90000 | 18300 |
| 100000 | 18700 |
| 110000 | 19100 |
| 120000 | 19500 |
| 130000 | 19900 |
| 140000 | 20300 |
| 150000 | 20700 |
| Unlimited | 21100 |
---
language: "en"
---
# Company
## Every Day We Do Our Best Work to Help Others Work Better Together.
0
active installs on the Atlassian Marketplace
0
organizations worldwide
0
of our time pledged to support our communities
### Our mission is to help teams share their knowledge freely, simply, and effectively to better educate and enable their customers.
### Our People
This is us. Over 80 passionate people on a mission to help every team share their knowledge, information, and skills.
                                
### Our Values
These values guide our decisions, how we work together, and what we want to achieve.
#### Care and Commit
Change happens because someone sees a need and follows through. At K15t we care about what needs to happen, take the initiative, and commit to the team to get it done.
#### Get To The Heart
Most of the things we do, we do for others. And what they really need is what we aim for. To get there we put ourselves in the position of our users and customers, and we address the heart of the matter.
#### Be Fair, Be Frank
Trust is the foundation of our success. To earn it we communicate early, clearly, and openly, and we strive to make decisions that are fair for all sides.
#### Make Great Better
What's great today will be average tomorrow. That's why as a company, within our teams, and as individuals, we never stop challenging the status quo and asking how we can improve.
#### Have Fun, Seriously
We spend a good chunk of our time at work, and how we spend that time is very important -- with inspiring teammates, doing interesting work, in an enjoyable environment. Yet we know our customers rely on what we do, and we always take that very seriously.
### Beyond the Business
We live our values in many ways. Here are two.
Hacketse is our 24-hour, thrice-yearly hackathon. A little time pressure and some friendly competition can unleash powerful innovation, so Hacketse has become a beloved ritual at K15t over many years. One of our projects even won ShipIt Live at Atlassian Summit! Learn more about Hacketse in this [blog post](https://www.k15t.com/blog/2022/07/hacketse-xxv-one-simple-trick-to-winning-a-hackathon).
K15t is a proud member of the global Pledge 1% movement. We do our part by allowing employees two paid working days per year to enhance and serve the communities in which we live and work -- [learn more](https://www.atlassian.com/blog/inside-atlassian/atlassian-partners-give-back). We also donate licenses for our commercial app software to non-profit organizations free of charge.
### Our Partners
We're only as good as the company we keep, so we keep only very good company. We value our partners and work closely to provide the best possible service to our shared customers.
[Become a Partner](https://www.k15t.com/company/partners/become-a-partner.md)
---
language: "en"
---
# Careers
## Work Can Be Fun, Seriously
At K15t, we're constantly seeking out new talent. Browse our job listings, submit your application, and become part of our team today.
[Browse Jobs](https://www.k15t.com/company/careers.md#Our-Open-Positions)
0
employees at K15t.
0
stars on Kununu, Glassdoor and Google
0
nationalities working at K15t
### Our Open Positions
We're not just looking for employees, we're looking for people who want to shape the future of work.
Our job listings will take you to Personio, our job application system.
[](https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-K15t-Software-EI_IE1660743.11,24.htm) [](https://www.kununu.com/de/k15t)
### Planning to apply?
Take a peek at our application process so you can prepare for the journey!
#### Application Review
We will evaluate your job profile, and if it aligns with our needs, we will get in touch with you.
#### Screening Call
If your profile catches our eye, we'll invite you for a screening call, which will take approximately 20 minutes.
#### Sample Project
A short task will be assigned to showcase your skills. The sample task varies for each position and takes 2-4 hours to complete.
#### Interview(s)
You'll meet potential teammates in-person or via video call. We'll ask about your sample project, working style, and yourself.
#### Job Offer
At the end of the day, this is what it's all about. You can expect a decision from us within a few days after the previous step.
Need more detail? [Here's what you can expect](https://www.k15t.com/blog/2019/09/how-we-hire.md).
### A New Kind of Work
We strive to create an environment where everyone can flourish, both inside and outside the workplace. Here's how we do it.
#### Cross-Functional
Teams are made up of designers, product managers, developers, support agents, marketers, etc. to bring the right mix of expertise and experience to the table so everyone can see the big picture.
#### Self-Organization
Teams at K15t have the responsibility of managing their own tasks. As stated in the [Agile Manifesto](http://agilemanifesto.org/principles.html): "The best architectures, requirements, and designs emerge from self-organizing teams."
#### Agile
Short feedback cycles, rapid decision-making, and embracing change is more important to us than whether we call it Scrum, Kanban, or XP.
#### Open Work
Be open minded, listen to each other, respect other opinions, and collectively find the best solutions.
#### Feedback Culture
We don't just believe in collaboration, we live it. Our teams work together through code reviews, inline comments, pair programming, daily standups, one-on-ones, 360-degree feedback, etc.
#### Safe to Fail
Trying something new means risking failure. No problem -- fix it, learn from it, share it with others, and use the experience to succeed in your next project.
### Benefits and Perks
Alongside a great team, interesting projects, and a stunning work environment, we offer plenty of extras.
#### Receive a Fair Share
Every year, we distribute a portion of our annual profit back to our employees.
#### Continuous Learning
We cover employee costs for visiting one or more work-related conference per year, offer personal and technical trainings, and host frequent lunch and learn-sessions.
#### Dedicated Innovation Time
We host thrice-yearly 24-hour hackathons in our office. Everyone is free to join and bring their dream project to life.
#### Paid Volunteer Time
Everyone at K15t gets the opportunity to give back, whether it's cleaning the forest or helping feed the homeless.
#### Free Food \& Drinks
You can't do a good job when you're hungry. That's why we offer free drinks, fruit, and lunch when you work from our office in Stuttgart.
#### Equipment You Love
Excellent work starts with the right tools. Some of our favorite equipment includes a MacBook Pro, innovative software, and a HÅG Capisco chair is waiting for you in our office in Stuttgart.
#### Bike to Work
K15t leases a [JobRad](https://www.jobrad.org/) to save you 30-40% costs compared to buying directly. You ride it whenever you want: to work, in your everyday life, during the holidays or during sports.
#### Family Friendly
We provide fair working hours, cover childcare costs, and understand that there are times when your family needs you more than we do.
#### Work from Anywhere
We're champions of remote work and offer this option when it suits your team and daily tasks.
### We're growing and constantly looking for people to help us improve.
[Browse Jobs](https://www.k15t.com/company/careers.md#Our-Open-Positions)
---
language: "en"
---
# Contact
## Get in Touch
How can we help? Select the option that best aligns with your needs:
 Product Support  Partner Support  Careers  Office Contact
### Get Product Support
If you need assistance with our products, we're here to help.
#### Technical Support
Need help installing, configuring, or troubleshooting an app?
[Create a ticket](http://support.k15t.com/)
#### Product Documentation
Head to our help center to learn more about the apps and self-serve the help you need.
[Learn more](https://help.k15t.com/?utm_source=k15t-website&utm_medium=referral)
#### Looking for a Product Demo?
#### Scroll Apps for Confluence
Flexibly manage and beautifully publish your Confluence content as a help center, PDF or Word documents, and more.
[Book a demo ](https://calendly.com/k15t/scroll)
#### Backbone Work Sync
Simplify collaboration on Jira projects, internally or B2B, by synchronizing Jira work items in real time.
[Book a demo ](https://calendly.com/liset-k15t/backbone-demo)
### Contact Partner Support
Do you have a specific customer case you want to discuss? Questions about our apps? We're happy to help.
#### Partner Support
Our partner management team can offer trainings and demos, migration support, promotion codes, and more.
[Create a ticket](http://partner.k15t.com/)
#### Partner Newsletter
Want to stay in touch? Subscribe to K15t's partner newsletter for the latest news from our partner program.
Company Email Subscribe
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
### Open Positions
We're not just looking for employees, we're looking for people who want to shape the future of work.
Our job listings will take you to Personio, our job application system.
#### Do you have questions about our job listings?
Lotte Kirgis People Operations
I'm happy to help! Let's get in touch:
[+49 711 935 935 30](tel:+49 711 935 935 30)
### Contact K15t's Office
Don't see an option above that works for you? Reach out and we'll be happy to help. For product related requests, please contact product support.
First name Last name Company Email Your Message Send
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
#### Need to contact us directly?
#### Give Us a Call
Would you rather chat? We'd be happy to take your call, but please note we do not offer phone support for our apps. The fastest way to resolve a product-related inquiry is to send an email to help@k15t.com.
[+49 711 935 935 30](#)
#### Send Us a Letter
K15t GmbH
Ostendstr. 110
70188 Stuttgart
Germany
### Ready to Prioritize Customer Education for Your Products?
Get updates from K15t to help you better enable both your team and your customers.
Company Email Subscribe
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
---
language: "en"
---
# Partners
## Find a Partner
Explore our trusted K15t Partner Network to find an Atlassian Solution Partner we know and recommend, ready to help you succeed with tailored services and hands-on expertise.
### Featured Partners
Visit partner
[#### Catworkx](https://www.catworkx.com/)
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[#### Adaptavist](https://www.adaptavist.com/)
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[#### Communardo](http://www.communardo.de/)
### The K15t Partner Network
Use the filter to browse the K15t Partner Network and find an Atlassian Solution Partner in your region who can support you with local expertise and tailored services.
Filter for your needs.
All
DACH
Worldwide
worldwide
dach
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[#### Eficode](https://www.eficode.com/?hsLang=en)
worldwide
dach
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[#### Valiantys](https://valiantys.com/en/)
worldwide
dach
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[#### Catworkx](https://www.catworkx.com/)
dach
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[#### Communardo](http://www.communardo.de/)
worldwide
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[#### Adaptavist](https://www.adaptavist.com/)
dach
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[#### Seibert Group](https://seibert.group/us/)
worldwide
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[#### Praecipio](https://www.praecipio.com/)
worldwide
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[#### cPrime](https://www.cprime.com/de/)
dach
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[#### HiQ](https://hiq.de/en/home-en/)
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[#### demicon](https://www.demicon.de/)
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[#### SVA](https://www.sva.de/de/partner/atlassian)
dach
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[#### Deviniti](https://deviniti.com/)
worldwide
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[#### Sngular](https://www.sngular.com/atlassian)
worldwide
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[#### Life in Codes](https://lifeincodes.com/)
dach
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[#### Bytesource](https://bytesource.net/)
worldwide
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[#### Methoda](https://www.methoda.com/)
worldwide
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[#### Meta-Inf](https://www.meta-inf.hu/en/home)
worldwide
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[#### Service Rocket](https://www.servicerocket.com/)
dach
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[#### Decadis](https://www.decadis.de/en/)
worldwide
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[#### Deiser](https://www.deiser.com/)
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[#### XALT](https://www.xalt.de/)
worldwide
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[#### ACA IT](https://www.aca-it.be/)
worldwide
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[#### Togetha](https://www.togetha.group/)
worldwide
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[#### Communardo Netherlands](http://www.communardo.nl/)
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[#### Greenique](https://www.greenique.de/)
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[#### APTIS](https://aptis-solutions.com/)
Show all
### Join K15t as a New Partner!
You'll get access to all the resources and training needed to deliver powerful solutions to your customers with our Scroll Apps for Confluence and Backbone Work Sync for Jira.
[Become a Partner](https://www.k15t.com/company/partners/become-a-partner.md)
---
language: "en"
---
# Become a Partner
## The K15t Partner Program
Are you a partner and need support?
[Visit the Partner Service Portal](http://partner.k15t.com/)
### Partner Services
Get fast, high-quality support from K15t.
#### Dedicated Cloud Migration Support
For getting the latest news and insights on how to migrate K15t's apps to the cloud, [visit K15t's Cloud Migration Hub](https://migration.k15t.com/scroll-apps/migration). Do you need support with a migration project where our apps are involved?
#### K15t Product Training for Partners
Learn first-hand how K15t's apps can support you and your customers.
#### Use Our Apps for Free
Request a free promotion code for our apps for internal use or demo purposes.
### Partner Enablement
Get a quick overview of K15t's apps and use cases.
#### Share Documentation. Own the Experience.
Extend Confluence with structure, control, and multi-channel delivery.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/905yMXu-LKY)
#### Launch Branded Websites from Confluence
The next generation of Scroll Viewport is here! Publish your Confluence content as branded, high-performance websites.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/EnwlkATAiA4)
#### Manage Confluence Content With Ease
Control versions, track changes, tailor content for specific audiences and languages, and publish to the web or offline file formats.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/hpAMnwB9n-k)
#### Turn Confluence Pages into Polished PDFs
Export single pages or entire page trees as PDF documents with full customization options, all at the click of a button.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/42T0HcKg_V8)
#### Export Custom Word Docs from Confluence
Export single pages or entire page trees as Word files with full customization options, in just a few steps.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/KhQgYNIMaPQ)
#### Easy, Reliable, Secure Jira Synchronization
Simplify collaboration across Jira instances and projects by syncing work items.
[Unknown Attachment]($params.link) [Get Started on YouTube](https://youtu.be/7J1-8EiC6JQ)
### Our Partners
We're only as good as the company we keep, so we keep only very good company. We value our partners and work closely to provide the best possible service to our shared customers.
[→ Have a look at our Atlassian Solution Partners](https://dev.wiki.k15t.dev/wiki/spaces/en/pages/51962085539/Find+a+Partner?atlOrigin=eyJpIjoiMWQ1NjQxOTk1Y2M4NDA4MmEwNDNkMTc3NzE1ODExM2UiLCJwIjoiYyJ9)
Visit partner
[#### Appfire](https://appfire.com/)
Visit partner
[#### Easy Agile](https://www.easyagile.com/)
Visit partner
[#### Tempo](https://www.tempo.io/de/)
Visit partner
[#### Yasoon](https://yasoon.com/)
Visit partner
[#### RadBee](https://radbee.com/)
### What's in It for Solution Partners?
The K15t Partner Program includes everything you need to offer your customers the best possible added value, both professionally and technically.
#### Demo on Demand
Technical training for all K15t apps throughout the entire customer lifecycle.
#### Fast Lane Support
Super fast high-quality support from the K15t support team.
#### Free Licenses
Free licenses for internal usage or for demo purposes.
#### Detailed Enablement Material
Access great info material about the K15t apps like videos and guides.
### Join K15t as a New Partner!
You'll get access to all the resources and training needed to deliver powerful solutions to your customers with our Scroll Apps for Confluence and Backbone Work Sync for Jira.
[Join now](https://support.k15t.com/servicedesk/customer/portal/3/create/25)
---
language: "en"
---
# Claim Free License
## Your Free Partner License
Atlassian Solution or Marketplace Partner? Claim your free license for internal use and demos! Enter your email below, and we'll be in touch.
Company Email Claim free license
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
---
language: "en"
---
# Trust
## Trust Center
K15t's Confluence and Jira apps are ISO 27001:2022 certified, SOC 2 Type II audited, and Atlassian Cloud Fortified -- meeting enterprise security, privacy, and data residency requirements.
[Visit Trust Portal](https://trust.k15t.com/)
Trusted by Over 8000 Companies
### ISO 27001:2022 Certified
K15t is certified against the international standard for information security management, covering confidentiality, integrity, and availability of customer data.
[View the certificate](https://trust.k15t.com/resources?s=99e8u2xkz3cnmago4tqi6&name=iso-iec-27001-2022-official-certificate)
#### SOC 2 Type II Compliance
An independent audit confirms our security controls are effective and consistently applied.
[Access the report](https://trust.k15t.com/resources?s=xex2ikfgqr916zooya3u0k&name=soc-2-type-2-report)
#### Cloud Fortified
Atlassian's highest badge for cloud security, reliability, and support -- verified by Atlassian.
[Atlassian's Cloud Fortified program](https://developer.atlassian.com/platform/marketplace/cloud-fortified-apps-program/)
0
nationalities working at K15t
0
stars on Kununu, Glassdoor and Google
0
of our time pledged to support our communities
### Security and Compliance Overview
Why Choose K15t for Your Enterprise?
#### Reliability
We build our solutions to be reliable, scalable, and available when you need them. To keep you informed, we also provide a [K15t Status Page](https://status.k15t.com/) where you can track uptime, incidents, and maintenance updates.
#### Security
As a Platinum Atlassian Marketplace Partner, we follow strict security standards outlined by the [Marketplace Partner Agreement](https://www.atlassian.com/licensing/marketplace/publisheragreement) and the[Security Guidelines](https://developer.atlassian.com/platform/marketplace/vendor-security-guidelines/).
#### Data Residency
Our Exporter apps (PDF, Word, HTML, Extensions), Scroll Content Manager, and Backbone Work Sync for Jira support data residency in the US and EU.
#### Privacy
K15t processes and stores personal data in accordance with GDPR requirements.
### All Reports and Certificates in One Place
Find our full compliance documentation, security controls, and audit reports in our trust portal.
[Visit Trust Portal](https://trust.k15t.com/)
### Resources
[Certificates, Controls, and Policies](https://trust.k15t.com/)
[License and Service Level Agreements](https://help.k15t.com/help/support-service-level-agreement-sla)
[Frequently Asked Questions](https://trust.k15t.com/faq)
 
### Have questions? Contact us.
Reach out to us at hello@k15t.com or via our help portal for more information.
[K15t Help Center](https://help.k15t.com/)
---
language: "en"
---
# Email
---
language: "en"
---
# Unsubscribe
## It won't be the same without you
### We're sorry to see you go!
You've been successfully unsubscribed from this list.
---
language: "en"
---
# Unsubscribe - Failed
---
language: "en"
---
# Welcome
## We'll be in touch soon.
---
language: "en"
---
# Welcome Back
## Welcome Back!
### Glad You're Here!
Thank you for choosing to stay in touch. We're thrilled to keep you as a part of the K15t community and enable you to help your team share their information and knowledge in the best possible way. We want to take this opportunity to re-introduce ourselves. Learn about our journey, the reason we're named 'K15t', and more about our apps.
[Learn more](https://www.k15t.com/blog/2018/03/why-and-how-i-co-founded-k15t-software.md?utm_source=website&utm_medium=welcome-back&utm_campaign=re-permissioning)
### More of K15t
[Rock the Docs: Become a Confluence Pro](https://www.k15t.com/rock-the-docs.md?utm_source=active-campaign&utm_medium=email&utm_campaign=re-permissioning)
[K15t's Migration Support for Scroll Apps](https://migration.k15t.com/scroll-apps/migration/?utm_source=active-campaign&utm_medium=email&utm_campaign=re-permissioning)
 
---
language: "en"
---
# Events
---
language: "en"
---
# Atlassian Team '26 Europe
## Connect with K15t at Atlassian Team '26 Europe
Will you be in Amsterdam in October? Let's collaborate on customer needs, solution opportunities, and ways to work together.
[Request a meeting](https://www.k15t.com/events/atlassian-team-26-europe.md#Request-a-Meeting-at-Team-%25E2%2580%259926-Europe)
### 🇳🇱 Meet K15t at Atlassian Team '26 Europe
K15t is heading to Amsterdam as a **Premier Sponsor** of [Atlassian Team '26 Europe](https://events.atlassian.com/teameurope) -- and we'd love to connect with you!
We're bringing an experienced team across product, customer success, partner success, and leadership to connect with you about what matters most: your use cases, questions about our platforms, and opportunities to collaborate.
More details about our booth and on-site activities are coming soon. In the meantime, you can already [book time](https://www.k15t.com/events/atlassian-team-26-europe#Request-a-Meeting-at-Team-%E2%80%9926-Europe) with our team to make sure you get the conversations you care about on the calendar.
👉 **Save 20% on Your Team '26 Europe Pass!**
We're offering our community an exclusive 20% discount on Team '26 Europe passes. 🔗 [Simply register using this link](https://events.atlassian.com/teameurope?code=T26EUSPCUST-20&utm_medium=event-sponsor-referral&utm_source=partner_name&utm_context=0012000000trwymaam&utm_campaign=K:event%7CH:in-person%7CN:team_europe_26%7CP:agnostic%7CO:event-marketing%7CF:pre-event%7CC:event-home&utm_content=K15t_GmbH&event_id=345414&i=h-AbmWV8yud9KabGRQnO7vLr6ZdvJPmJ) and the discount will be automatically applied during registration.
### Request a Meeting at Team '26 Europe
Share your contact details and what you'd like to discuss. We'll follow up to arrange a meeting during the conference.
First name Last name Your Role Company Company Email Your Message Request a Meeting
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
---
language: "en"
---
# AT26 - Content Section
---
language: "en"
---
# Hocketse '26 -- Photo Challenge
## 📸 K15t Hocketse '26 Photo Challenge
It's easy! Pick a prompt, find your match, and create some memories.
[Let's go](https://www.k15t.com/events/hocketse-26-photo-challenge.md#Prompts)
### What's This All About?
Let's make tonight one to remember! But just in case we forget....
Pick a prompt, find your people, and make it count! The funnier, weirder, or more legendary the photo, the better.
Snap the proof, post it on LinkedIn with **#Hocketse26**, and let's see who really understood the assignment.
Go big, make friends fast, and don't be the one who played it safe.
#### Remember to add #Hocketse26 to your Linkedin posts and we'll curate an album.
### Prompts
|------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------|
| 📸 Snap a pic with at least 3 K15t team members (bonus points if they're all holding a drink!) | 🔄 Get a pic with someone who switched jobs since last Team. | 🎨 Snap a pic with someone wearing your favorite outfit of the night. | 🤝 Adopt a first-timer for the evening --- introduce them to at least two people and snap a pic. |
| 🆕 Find a Hocketse first-timer and give them a proper welcome. Selfie required! | 🧩 Find someone who uses a K15t product. | 🌙 Catch a shot of the best rooftop view this evening. | 📅 Find someone who has been to Team Europe. |
| 🎟️ Find someone attending Team for the very first time. Show them what they've signed up for! | 👯 Find your doppelgänger. Someone with the same job title as you. | 👥 Get a pic with someone who has the same first letter in their name as you. | 🧓 Find a veteran and ask them what's changed the most about the Atlassian ecosystem. Then take a pic. |
| 🏔️ Find someone who remembers when it was called Atlassian Summit. They've seen some things... | 🗺️ Snap a pic with someone who flew more than 10 hours to get here. | 😄 Get a pic with the person with the biggest smile in the room. | 📸 Track down someone you met at Hocketse and grab a pic at Team --- the sequel nobody asked for but everyone wanted. |
| 🥂 Track down the person with the most Team conferences under their belt. | 🗺️ Snap a pic with someone who flew less than 2 hours to get here. | ✈️ Find someone who landed in Anaheim today. | 📸 Start the week together at Hocketse, end it together at Bash. Get the before pic tonight. |
| 🏆 Track down a Hocketse veteran who's been to every Hocketse so far. They've earned their stripes! | 🎤 Snap a pic with someone who's taking the stage at Team this week. | 🔋 Find someone whose phone battery is lower than yours. | 📸 Find your Bash buddy for Thursday. Seal the deal with a selfie tonight. |
| 🏆 Find someone who's been to every single Hocketse. Hear the lore. | 👋 Find someone whose name you've seen on Slack or the Partner Portal but never met IRL. | 📸 Find someone you've always wanted to meet. No excuses tonight! | 🏠 Find the only person here who lives within driving distance of Anaheim. |
| 📸 Find one person who's attending their first Hocketse and one who's been to all of them. Get all three of you in the shot. | 🏙️ Snap a pic with someone for whom this is their first time in Anaheim. | 🏅 Find the person who's been in the Atlassian ecosystem the longest. | 🔢 Get a pic with exactly 5 people --- no more, no less. |
| 🃏 Wildcard: your call! Just make it good. | 🤳 Get a group shot with people from at least 3 different companies. | 🟦 Find someone who's a Jira die-hard and someone who swears by Confluence. United at last. | 🛬 Find someone who came straight from the airport. Luggage optional but appreciated. |
| 🎆 Catch the Anaheim skyline (or fireworks if you're lucky). | 🦄 Find someone with the most unexpected job title in the room. | 🥂 Get a proper cheers shot with someone you just met. | ✈️ Find the person who's most convinced they're still in a different timezone. |
| 💙 Find your ecosystem bestie. The one you only see at Team. | 💬 Get a pic with someone you've only ever spoken to on a video call. | 🌟 Find the last two people still on the rooftop at 10:29pm. | 🌍 Find someone whose body thinks it's 4am right now. They showed up anyway. What a legend! |
| 🤝 Someone you met for the first time tonight. Get the proof! | 🔁 Find two people who know each other but didn't realize they'd both be at Hocketse. | 🎉 Capture the most Hocketse moment of the evening. You'll know it when you see it. | 😵 Spot someone who has absolutely no idea what time it is anymore. You might be looking in a mirror. |
| 🌍 Snap a pic with someone from a different continent than you. | 🎯 Find someone who came to Hocketse specifically because a friend dragged them along. | 🔀 Trade prompts with a stranger and complete each other's challenges. | 🌟 Find someone you want to have a proper conversation with at Partner Accelerate. Book them in tonight. |
| 💼 Find someone from a company with fewer than 10 people and someone from a company with more than 1,000. | 🍺 Find someone with the same drink as you. | 📸 Spot someone eyeing the prompt box but hesitating --- be their hype person and do a prompt together. | 🤝 Find a fellow partner and make a pact to find each other at Partner Accelerate tomorrow |
| 📍 Find someone staying at the same hotel as you. | 👟 Find someone wearing the same color shoes as you. | 🎟️ Find someone who didn't know what Hocketse was two hours ago. Now they get it. | 😴 Find someone who's already dreading their 9am Partner Accelerate start after tonight. Solidarity selfie. |
| 🦺 Find someone who'll be running a booth at Team this week and someone who's just there to explore. United by exhaustion. | 🏗️ Find a sponsor who already knows exactly how their booth is laid out. Ask them for a preview tour. | | |
---
language: "en"
---
# Hocketse '26 -- Photo Challenge -- Content
---
language: "en"
---
# Lead Collection K15t
## Thanks for visiting the K15t booth
Let's stay in touch
Company Email First name Last name Company Your Message Submit
With the submission of this form, you agree with our [privacy statement.](https://www.k15t.com/legal/privacy-statement.md)
---
language: "en"
---
# Legal
## Legal
* [Privacy Statement](https://www.k15t.com/legal/privacy-statement.md)
* [Legal Notice](https://www.k15t.com/legal/legal-notice.md)
* [Cloud General Terms and Conditions](https://www.k15t.com/legal/cloud-general-terms-and-conditions.md)
* [Server General Terms and Conditions](https://www.k15t.com/legal/server-general-terms-and-conditions.md)
* [Data Center General Terms and Conditions](https://www.k15t.com/legal/data-center-general-terms-and-conditions.md)
* [App Function Description](https://www.k15t.com/legal/app-function-description.md)
* [Customer Agreement](https://www.k15t.com/legal/customer-agreement.md)
* [Data Security and Privacy Statement](https://www.k15t.com/legal/data-security-and-privacy-statement.md)
* [Customer Agreement for Free Server Apps](https://www.k15t.com/legal/customer-agreement-for-free-server-apps.md)
* [Terms of Use for Free Cloud Apps](https://www.k15t.com/legal/terms-of-use-for-free-cloud-apps.md)
* [Backbone Issue Sync for Jira Cloud Price Change](https://www.k15t.com/legal/backbone-issue-sync-for-jira-cloud-price-change.md)
* [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum.md)
---
language: "en"
---
# App Function Description
## App Function Description
Click the app name to learn more about its key functionality:
* [Scroll PDF Exporter](https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?hosting=cloud&tab=overview)
* [Scroll Word Exporter](https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud&tab=overview)
* [Backbone Issue Sync for Jira](https://marketplace.atlassian.com/apps/1215199/backbone-work-sync-for-jira-two-way-issue-sync?hosting=cloud&tab=overview)
* [Scroll Sites for Confluence](https://marketplace.atlassian.com/apps/1211636/scroll-sites-for-confluence-help-centers-blogs-websites?hosting=cloud&tab=overview)
* [Scroll ImageMap for Confluence](https://marketplace.atlassian.com/apps/253/scroll-imagemap-for-confluence?hosting=cloud&tab=overview)
* [Scroll HTML Exporter for Confluence](https://marketplace.atlassian.com/apps/420604/scroll-html-exporter-for-confluence?hosting=cloud&tab=overview)
* [Scroll Content Manager for Confluence](https://www.k15t.com/products/scroll-content-manager-for-confluence.md)
* [Scroll Exporter Extensions](https://marketplace.atlassian.com/apps/1217037/scroll-exporter-extensions?hosting=cloud&tab=overview)
---
language: "en"
---
# Backbone Issue Sync for Jira Cloud Price Change
## Backbone Issue Sync for Jira Cloud Pricing Change
As the use of Atlassian tools in organizations around the world grows, so does the demand for apps that enable teams to use these tools in new ways. The ecosystem is thriving with innovation, and it's a great thing for both end users and for app vendors like us.
A side effect of this however, is a growing web of dependencies between apps, and increased demand on support and development teams to keep things running smoothly in more complex environments. To offset the investments we make in support, while continuing to improve app performance and functionality, a price increase has become necessary.
This is our first price increase since the release of Backbone Issue Sync for Jira Cloud in May 2016. Features like Cloud to Cloud synchronization, workflow mappings, notifications, the global synchronization overview and many more have been added afterwards. We never take such increases lightly, and we try to do them as infrequently as possible. Effective September 15th, 2019, prices will go up to the levels outlined below.
Note:**Annual subscriptions made before September 15th 2019 will retain the current pricing** . If you've been considering renewing, a decision to do so now would allow you to take advantage of the old pricing. Don't hesitate to contact us at [hello@k15t.com](mailto:hello@k15t.com) if you have questions, or if you want to get a quote.
## New pricing effective Sep. 15, 2019
### Backbone Issue Sync for Jira Cloud
| **User tier** | **Monthly price** | **Average price/user** |
|---------------|-------------------|------------------------|
| 10 Users | $5 | n/a (flat fee) |
| 20 | $20 | $1.00 |
| 50 | $50 | $1.00 |
| 75 | $75 | $1.00 |
| 100 | $100 | $1.00 |
| 200 | $150 | $0.75 |
| 500 | $237.5 | $0.48 |
| 750 | $300 | $0.40 |
| 1000 | $362.5 | $0.36 |
| 2000 | $612.5 | $0.31 |
| 5000 | $1,362.5 | $0.27 |
## How we invest in app development
**New functionality**
Our product teams work closely with customers and Atlassian Solution Partners to receive and discuss feedback and to prioritize improvements. Additional input also comes from our support and documentation folks, and we have public boards for our products where improvement issues can be tracked and voted on.
**Better user experience**
We've made a big push to add UX-specialized team members, particularly in the last year, and it's making a big difference in the usability of our apps. We're at the forefront of the Atlassian ecosystem in terms of the effort we put into user experience, and we pledge to continue to make this a defining advantage of our products.
**Improved performance**
As the Atlassian platforms evolve, APIs improve, and the technology we use to build and run our apps makes strides, we push the concept of continuous improvement in our release cycles -- striving to not just add new features, but to make existing functionality work faster, more reliably and more securely.
---
language: "en"
---
# Cloud General Terms and Conditions
## Cloud General Terms and Conditions
*Effective starting: July 01, 2026 (* [*view previous version*](https://www.k15t.com/legal/cloud-general-terms-and-conditions/cloud-general-terms-and-conditions-not-valid-after-june-30-2026.md)*)*
### Make sure to check our DPA
These Cloud General Terms and Conditions are accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum).
## 1 Scope
(1) These Cloud General Terms and Conditions ("**Cloud GTC** ") apply if you as a customer (hereinafter, "**Customer** ") license one of our (K15t GmbH, Stuttgart, Germany) software solutions (each an "**App** ", together the "**Software** ") for the current basic Atlassian Software and the data generated by the use of the Software and/or the data required for the use of the Software (hereinafter, "**App Data**"), including our support services which we provide in connection with the respective Software.
(2) Our Cloud GTC apply exclusively. Conflicting, additional or deviating terms and conditions of the Customer do not apply.
## 2 Our Services
(1) For a fee, we provide the Customer with cloud-based Software in their current version for an agreed term (Sec. 11). Please click [here](https://www.k15t.com/go/app-function-description) for the function description of the individual Apps.
(2) During the term we also provide related support services (Sec. 6), including documentation and troubleshooting, as well as updates (Sec. 7). For the scope of our support services please click [here](https://www.k15t.com/go/slas).
(3) The Customer may initially test any App free of charge for a period of one month ("**Free Trial Period**"). Within the Free Trial Period we provide support services to the best of our ability without being obliged to do so.
(4) We do not owe any additional Software qualities or further services beyond those mentioned in these Cloud GTC.
(5) Both parties shall be released from their respective performance obligations for as long and to the extent that they are unable to fulfill them due to force majeure. Force majeure refers to circumstances beyond the control of the party concerned, such as strikes, epidemics, natural disasters, power failures, or technical infrastructure failures.
## 3 Right of Use
(1) The Software is subject to our copyright.
(2) We grant the Customer the non-exclusive and non-transferable right to use the selected App in accordance with its function description during the agreed term.
(3) The scope of the Customer´s right to use an App is determined by the number of seats purchased.
(4) The data volume the Customer may process with the licensed Software per month is limited to a usual, reasonable amount ("**Fair Use**"). If the data actually processed exceeds this limit disproportionately, we will inform the Customer of this over-usage. Should the Customer nevertheless continue to disregard our Fair Use policy, we reserve the right to terminate the Customer´s right to use the App so affected without further notice.
(5) The Customer is not entitled to make the Software available to third parties beyond the limits of its affiliates, either for a fee or free of charge.
(6) The Customer shall be liable for all damages incurred by us as a result of a copyright infringement or unauthorized use of the Software.
## 4 Provision of Software; Storage space for App Data
(1) We provide the Customer with the Software and storage space for App Data on a server housed in a data center according to our [DPA](https://www.k15t.com/legal/data-processing-addendum).
(2) We establish the connection between the server and the Internet up to the exit router of the data center and will maintain this connection so that the Software, including App Data stored on the server, can be accessed via the Internet.
(3) Establishing the connection between our interface and the Customer's IT system as well as successfully accessing individual content stored on the server is not in our purview. The Customer is responsible for ensuring that it meets the necessary technical and legal requirements to do so, including the use of a hardware and software environment that is adequate to properly run the Software.
## 5 Server Availability
(1) The availability of the server (including Software and App Data) is 99.5% on a yearly average. Periods during which access to the server is impossible or limited due to maintenance work or malfunctions not attributable to us are not counted towards this value and therefore do not constitute downtime.
(2) The measurement of downtime begins from the point at which the server is no longer accessible or no longer responds to requests. Downtime ends as soon as we have rectified the malfunction and the server is available to the Customer again.
(3) In the event of an acute malfunction we reserve the right to carry out necessary maintenance work without prior notice.
## 6 Support
(1) We keep qualified personnel available Monday through Friday, with the exception of public holidays in Baden-Württemberg, Germany, from 9:00 a.m. to 5:00 p.m. CET for Customer inquiries via our help center () in order to support the Customer in case of malfunctions and questions regarding the operation of the Software. Support by a specific employee cannot be guaranteed.
(2) We will respond to support requests within a reasonable time, at the latest within 24 business hours.
(3) Our Support does not include:
(a) Services for the Software if they are not used according to their respective function description or these Cloud GTC;
(b) Application and adaptation of interfaces and APIs;
(c) Handling errors caused by the Customer or by third parties, including the disruption of operations caused by third-party software;
(d) Services for computer programs or parts thereof that are not included in the Software;
(e) Instructing and training users and
(f) Services that become necessary because the Customer does not comply with its obligations to cooperate according to Sec. 9.
## 7 Updates
(1) We continuously aim to further improve the Software. However, we do not promise to offer updates in regular intervals or the development of certain features. After an update, new functions of the Software may be available and previous functions may be presented differently, for example in their operation or user guidance.
(2) The Customer may inform itself about updates via the means available on the Atlassian Marketplace.
(3) By default, updates will be installed automatically. If necessary, the Customer´s administrator of the Atlassian basic software should update the Software to the current version manually by clicking on "Update" in the user interface of the Atlassian basic software.
## 8 Customer obligations to cooperate in general
(1) The Customer shall fulfill all obligations necessary to allow us to properly perform our contractual duties. It shall in particular
(a) take the necessary precautions to prevent unauthorized use of the Software. In particular, it will ensure that no unauthorized third party can access the Software by means of suitable protective measures;
(b) ensure that authorized users are sufficiently familiar with the operation of the Software, in particular that they receive sufficient training;
(c) ensure that when transmitting third party data to the server all third party rights to said data are observed;
(d) inform its employees about our data processing for optimization purposes and their right to object at any time in accordance with Sec. 17 as soon as it grants them access to the Software;
(e) use state-of-the-art virus protection programs and check data for viruses before transmitting them to the server;
(f) have authorized users comply with these Cloud GTC as applicable.
(2) The Customer in its own interest is obliged to secure the App Data stored on the server by downloading it to another storage device in regular intervals.
(3) If and as long as the Customer is in default with fulfilling its obligations to cooperate we reserve the right to suspend performance of those services that without the Customer's participation cannot be performed at all or can only be performed with disproportionate effort. The Customer is liable for any additional expenditure actually caused. Our other claims and rights remain unaffected.
## 9 Additional obligations to cooperate with regard to Support Services
(1) When opening a ticket for a support request (Sec. 6 para. 1) the Customer shall provide us with the necessary information and shall cooperate in processing its request, in particular by:
(a) providing the relevant documents, documentation and information required for the provision of services, in particular concerning existing systems, devices, computer programs and parts thereof which are to interact with the Software;
(b) documenting detected defects of services rendered in a reproducible, at any rate comprehensible form and immediately informing us about said defects;
(c) making available at its own expense facilities, infrastructures and personnel suitable for cooperation, insofar as necessary for the provision of services and
(d) performing necessary acts of cooperation in due time.
(2) Prior to reporting an error, the Customer shall carry out an analysis of the system environment within the scope of its possibilities to ensure that the error is not attributable to system components that are not covered by these Cloud GTC.
## 10 Fees and Payment
(1) The fee payable for the respective App depends on the number of licensed users and can be found under the heading "Cloud Pricing" on the Atlassian Marketplace.
(2) All prices are net prices, i.e. not including applicable value-added tax.
(3) Billing will be carried out via Atlassian Pty Ltd., which we have authorized to collect our claims in their own name.
## 11 Term and Termination
(1) The Customer can select the license period of the individual App subject to the options available on the Atlassian Marketplace. Monthly licenses are automatically renewed at the end of the month unless terminated by either party at the end of the term. Annual licenses expire automatically at the end of the term.
(2) Termination may be declared by clicking the button "Unsubscribe" within the user interface of the Atlassian basic software.
(3) The right of each party to extraordinary termination for good cause shall remain unaffected.
## 12 Warranty
(1) We guarantee that the Software has the agreed quality during the license period. It has no defects that cancel or reduce the value or suitability for normal use or the use stipulated in the contract. This includes the non-existence of malicious program parts ("viruses").
(2) If the Customer notifies us of a defect, we are obliged, at our discretion, to immediately remedy the defect or to deliver a replacement free of defects.
(3) The Customer shall support us in the error analysis and elimination of defects, in particular by specifically describing any problems that occur, providing us with comprehensive information and granting us the time and opportunity required to remedy the defects reported. Sec. 9 applies accordingly.
(4) If we perform services in the search for or removal of defects without being obliged to do so, we may demand remuneration in accordance with our usual hourly rates. This applies in particular if a defect cannot be proven, cannot be reproduced or is not attributable to us.
(5) Warranty claims shall become statute-barred within one year of the Software being provided by us for the first time.
## 13 Liability
(1) Both parties are liable for damages due to the violation of contractual obligations to the extent that they are at fault. Strict liability for defects that already existed at the beginning of the license period is excluded.
(2) In cases of simple negligence, we are liable only for breach of obligations whose fulfillment is essential to the proper performance of the contract and on whose compliance the Customer regularly relies and is entitled to rely. The extent of this liability is limited to the damage that was typically foreseeable to us at the time of the breach up to a maximum amount of US-$ 10,000 per damaging event.
(3) Non-contractual liability remains unaffected.
(4) We are not liable for the loss of App Data to the extent that the damage is due to the fact that the Customer has failed to create regular data backups ensuring that lost App Data can be restored with reasonable effort (cf. Sec. 8 para. 2). Liability for any other data the Customer may have stored on our server is excluded.
(5) Liability is excluded
(a) if the Customer is responsible for the damage, in particular because it
* has not fulfilled its obligations to cooperate (Sec. 8),
* has used Apps in violation to their respective function description or these Cloud GTC (e.g., operating errors; improper use; use of hardware or third-party software that does not comply with the specifications),
* has made unauthorized changes to the Software,
* disregarded statutory or contractual provisions for damage mitigation;
(b) for lost profit;
(c) for damage due to cyber-attacks by third parties.
## 14 Third party rights
(1) If third parties assert claims against the Customer due to infringement of intellectual property rights in connection with the services rendered by us, we shall indemnify the Customer against these claims and shall cover all necessary and reasonable costs of legal action.
(2) If the Customer is sued by third parties, the Customer shall coordinate with us and shall take legal action, in particular acknowledgements and settlements, only with our consent. We shall defend ourselves against claims by third parties at our own expense if they are based on our attributable breach of duty.
(3) If third parties assert claims which prevent the Customer from exercising the rights of use granted to him in these Cloud GTC, the Customer shall inform us immediately in text form. At the same time, it authorizes us to conduct legal actions against third parties both in and out of court on our own.
## 15 Confidentiality
(1) The parties shall remain silent about all confidential matters, in particular business or trade secrets, which come to their knowledge in the course of their business relationship and shall neither pass them on nor exploit them in any other way.
(2) The obligation of confidentiality does not apply if the information in question is to be disclosed pursuant to a court order, an administrative order or a law. The parties shall inform each other without delay of the disclosure and shall disclose the information in such a way as to preserve confidentiality to the greatest extent possible.
## 16 Protection of personal data
(1) We comply with any and all applicable regulations on data protection when processing the Customer's personal information. This also includes state-of-the-art technical security measures (Art. 32 GDPR) and the obligation of employees to maintain data secrecy (Art. 28 (3)(b) GDPR). Insofar as our sub-processors come into contact with personal data, we have concluded a Data Processing Agreement (DPA) with them.
(2) Insofar as the Customer collects, processes or uses personal data when using the Software, it shall obtain the consent of the respective person affected if not otherwise authorized before.
## 17 Data analysis
(1) In order to continuously improve the Software, we analyze data generated during the Customer's authorized users' use of the Software. This includes data relating to the usage of individual functions and data on the technical environment.
(2) Processing of personal data pursuant to para. 1 is based on our legitimate interest in improving our product according to Art. 6(1)(f) GDPR. The data is initially stored on our servers and then is anonymized prior to any further processing. Anonymization is carried out in such a way that re-identification of individual users is all but impossible. Once analysis is complete, all personal data is deleted. We do not share personal data with third parties.
(3) Authorized users will be informed about the ongoing data analysis on the user interface of the Software, where they may terminate further data processing at any time.
## 18 Error Tracking
(1) In order to ensure the stability, security, and operability of the Software, we collect technical error data generated during the use of the Software.
(2) Processing of personal data contained in the error data is necessary for the performance of the contract with the Customer and the technical provision of the Software pursuant to Art. 6(1)(b) GDPR.
(3) The error data is transferred to an error tracking service provider engaged by us. The service provider processes personal data exclusively on our behalf according to a DPA pursuant to Art. 28 GDPR and is listed in our sub-processor list.
## 19 Wrongful use and suspension of access
(1) The Customer shall ensure that any data it stores on the server does not pose a threat to the security and integrity of the server itself or any other data stored on it. If the Customer suspects that such a case has occurred, it must notify us immediately.
(2) The Customer shall not misuse the server and, in particular, shall not post any illegal or immoral content or content that infringes the rights of third parties (e.g., personal rights, copyrights, or trademark rights) or refer to such content via hyperlinks.
(3) The customer shall not send mass emails or advertising emails from the server without the consent of the recipient ("spam").
(4) If there is reasonable suspicion of an imminent or actual violation of para. 1 to 3, we reserve the right to temporarily suspend Customer´s access to the server and to deactivate or delete the data in question. We will give prior warning of the suspension and grant the Customer a grace period of two weeks to remedy the situation.
(5) The Customer shall indemnify us against any claims that third parties may assert against us because of its wrongful use.
## 20 Export and import restrictions
(1) The Customer is aware that the services under these Cloud GTC may be subject to export and import restrictions. In particular, there may be licensing obligations, or the use of the Software or associated technologies may be subject to restrictions in certain countries.
(2) The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
(3) The performance of our services is subject to the proviso that there are no obstacles due to national and international export and import restrictions or any other statutory provisions to that effect.
## 21 Quotation as reference
We are entitled to use the Customer's name including its logo as a reference for advertising purposes. If the Customer does not agree, it can send an e-mail to [privacy@k15t.com](mailto:privacy@k15t.com)at any time, together with a request to cease use. We will comply with this request immediately.
## 22 Final provisions
(1) The Customer may only transfer rights and obligations arising from or in connection with these Cloud GTC to third parties with our prior consent in writing.
(2) Unless otherwise specified, declarations between the parties must be made in writing, whereby email is sufficient.
(3) German law shall apply with the exception of the CISG 1980.
(4) The place of performance and exclusive place of jurisdiction is Stuttgart, Germany.
(5) Should one of the above provisions be or become invalid or should a necessary provision not be included, this shall not affect the validity of the remaining provisions. In this case, the parties shall endeavor to find a mutually acceptable solution.
---
language: "en"
---
# Cloud General Terms and Conditions (not valid after June 30, 2026)
## Cloud General Terms and Conditions
*Effective until June 30th 2026*
### Make sure to check our DPA
These Cloud General Terms and Conditions are accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md).
## 1 Scope of these Cloud General Terms and Conditions
### 1.1 Scope of application
(1) These Cloud General Terms and Conditions ("**Cloud GTC** ") shall apply if you as a customer (hereinafter, "**Customer** ") access one of our (K15t GmbH, Stuttgart, Germany) software solutions for the current basic Atlassian Software (e.g. Confluence; Jira) (hereinafter, "**Software** ") available on the Atlassian Marketplace via a telecommunications connection and the data generated by the use of the Software and/or the data required for the use of the Software (hereinafter, "**Application Data**"), including our support services which we provide in connection with the respective Software.
(2) Our Cloud GTC apply exclusively. Conflicting, additional or deviating terms and conditions of the Customer shall not become part of the agreement unless we have expressly agreed that they apply. Our Cloud GTC shall also apply if we provide a service without reservation while being aware of conflicting or deviating conditions of the Customer.
(3) Our Cloud GTC apply only if the Customer is an entrepreneur (§ 14 German Civil Code, "BGB"), a legal entity under public law or a special fund under public law.
### 1.2 Subject matter of the agreement
(1) The agreement covers:
(a) the Software selected by the Customer in its most current version. Please click [here](https://www.k15t.com/go/app-function-description) for the function description.
(b) our support services during the agreement's term, including documentation. For the scope of our support services please click [here](https://www.k15t.com/go/slas).
(2) We do not owe any additional Software qualities and/or further services. In particular, the Customer may not deduce such an obligation from other representations of the Software or our services in public statements or in advertising by our sales partners, unless we have expressly confirmed such a quality.
## 2 Special agreements on the use of the Software
### 2.1 Provision of Software; Storage space for Application Data
(1) We keep the Software available for use on a central data processing system or several data processing systems (hereinafter, "**Server**").
(2) We keep storage space available on the server for the Application Data.
(3) The Software and Application Data shall be backed up on the server on a regular basis, at least every calendar day. The Customer is responsible for compliance with commercial and tax record retention periods.
(4) The point of interconnection for the Software and Application Data is the exit router of our data center.
(5) We are not responsible for the quality of the necessary hardware and software on the part of the Customer or for the telecommunications connection between the Customer and our company up to the point of interconnection.
(6) Delays in performance due to force majeure, e.g. strike or lockout in third companies or in our company (in the latter case, however, only if the labour dispute is lawful), official orders, statutory prohibitions, general disruptions of telecommunications or other circumstances beyond the control of the Customer (hereinafter, "**Force Majeure**") or circumstances within the sphere of influence of the Customer, e.g. delay in cooperating, delays by third parties attributable to the Customer, etc., entitle our company to postpone the provision of the services concerned for the duration of the hindrance plus a reasonable start-up period. If said event of force majeure continues for more than three months, both parties shall be released from their obligation to perform. Our further (statutory) claims or rights, in particular arising from delay of acceptance by the Customer, remain unaffected.
(7) Otherwise the provisions of Article 4.2 shall otherwise apply to claims by the Customer for damages or reimbursement of unnecessary expenses in the event that delivery is delayed, or performance is impossible.
### 2.2 Technical availability of the Software; Access to Application Data
(1) We undertake to provide the following availability of the Software and Application Data at the point of interconnection. The parties agree that availability shall mean the Software and Application Data technical usability at the point of interconnection for use by the Customer.
(2) The annual average availability of the Software shall be 99.5%.
(3) The available use (given availability) also includes the periods during which
a) malfunctions occur in or due to the condition of technical infrastructure's parts required for the execution of the Software which are not to be provided by us or our agents;
b) only an insignificant reduction in fitness for contractual use occurs;
c) maintenance work is carried out in accordance with para. 4.
(4) We carry out maintenance work each Friday, 7:00 am Central European Time (CET).
### 2.3 Free test phase; Agreement's term; Termination
(1) The Customer may initially test the Software free of charge for a period of one month ("**Free Trial Period**"). Within the Free Trial Period we provide support services to the best of our ability without being obliged to do so.
(2) The Customer can choose the term of the agreement on the Atlassian Marketplace according to the options available therein. The term is automatically extended by the originally selected term, unless the agreement is terminated by either party at the end of the term.
(3) The right of each party to extraordinary termination for good cause shall remain unaffected.
(4) Termination can be declared by clicking the button "Unsubscribe" within the administration of the basic Software (see Article 1.1 (1)).
(5) After termination of the contractual relationship the Software may no longer be used.
### 2.4 Further development; Updates
(1) We continuously aim to further improve the Software. There is no entitlement to a specific further development. Further development of the Software can lead to an extension and/or modification of the Software with the result that new functionalities are available, existing functionalities in the process and/or the user guidance are optimised, or the data management is adapted to the state of the art.
(2) The Customer may inform itself about innovations and updates via the means available on the Atlassian Marketplace.
(3) If necessary, the Customer administrator of the basic Software can update the Software to the latest version by clicking on "Update" in the administration of the basic Software.
### 2.5 Customer obligations to cooperate
(1) The Customer shall fulfil all obligations required to perform the agreement. It shall in particular
(a) take the necessary precautions to prevent unauthorised use of the application. In particular, it will ensure that no unauthorized third party can access the application by means of suitable protective measures (e.g. password strength, passwords on its computers, burglary protection). The Customer shall inform us immediately if it believes that access data and/or passwords may have become known to unauthorised persons;
(b) create and maintain the access, functional and system requirements agreed in the order as well as other requirements for the use of the application;
(c) ensure that the users authorized to use the application are sufficiently familiar with the operation of the application on the part of the Customer, in particular that the users receive sufficient training;
(d) ensure that (e.g. when transmitting information of third parties to our server) all rights of third parties to material used by the same are observed;
(e) inform its employees about our data processing for optimisation purposes and their right to object at any time in accordance with section 4.5 as soon as it grants them access to the software
(f) if relevant, check data and information about viruses before sending them to our company and use state-of-the-art virus protection programs;
(g) only send encrypted user data;
(h) cause entitled users to comply with the provisions of this Agreement applicable to them.
(2) The Customer is aware of the essential functional features of the Software and was able to test them within the Free Trial Period. The Customer bears the risk that the Software meets its requests and needs.
(3) The Customer shall be solely responsible for setting up a functional hardware and software environment for the Software of sufficient size to take into account the additional load caused by the subject matters covered by the agreement.
(4) The Customer shall bear any disadvantages and additional costs resulting from a breach of these obligations.
### 2.6 Data backup by the Customer; Liability for loss of data
(1) Provided that the Customer is given the technical opportunity to do so via our software, it will regularly back up the data stored on the server by downloading it to its own computer system.
(2) The Customer shall store its data backups in such a way that the backed-up data may be restored at any time.
(3) Our company shall not be liable for the loss of Customer data insofar as the damage is due to the Customer failing to carry out data backups and thereby ensuring that lost data can be restored with reasonable effort, contrary to its obligation under paragraphs 1 and 2. In all other respects, Article 4.2 shall apply.
### 2.7 Rights of Use; Software protection
(1) Unless the Customer is expressly granted rights under this agreement, our company exclusively holds all rights to the Software - in particular copyright, rights to or as part of inventions and technical intellectual property rights. This also applies to processing of the Software by us.
(2) We grant the Customer a simple right, that may not be transferred or sub-licensed, to use the Software in accordance with the provisions of the functional description and (supplementary) of these Cloud GTC. This right of use may at the same time only be exercised simultaneously by the maximum number of users for whom the Customer also owns Atlassian basic Software license (e.g. Confluence, Jira).
(3) The Customer shall not be entitled to transfer access to the Software to third parties.
### 2.8 Warranty
(1) We guarantee that the software has the agreed quality during the license period. It is not afflicted with defects that cancel or reduce the value or suitability for normal use or the use stipulated in the contract. This includes the non-existence of malicious program parts ("viruses").
(2) If the Customer notifies us of a defect, we are obliged, at our discretion, to immediately remedy the defect or to deliver a replacement free of defects.
(3) The Customer shall support us in the error analysis and elimination of defects, in particular by specifically describing any problems that occur, providing us with comprehensive information and granting us the time and opportunity required to remedy the defects reported.
(4) If we perform services in the search for or removal of defects without being obliged to do so, we may demand remuneration in accordance with our usual hourly rates. This applies in particular if a defect cannot be proven, cannot be reproduced or is not attributable to us.
(5) Warranty claims shall become statute-barred within one year of the software being provided by us.
## 3 Special agreements on the provision of support services
We provide Software support services during the term of the agreement in accordance with the following provisions (hereinafter, "**Support and Update Services**").
### 3.1 Scope of Support and Update Services
(1) The Support and Update Services include the handling of errors or other defects of the software that become known regardless of its use by the Customer, unless specified otherwise below.
(2) Our Support and Update Services do not include:
(a) Services for the software if the latter is not used under the conditions of use specified by us;
(b) Application and adaptation of interfaces and APIs;
(c) Handling errors caused by the Customer or by third parties, including the disruption of operations caused by third-party software;
(d) Services for computer programs or parts thereof that are not included in the software;
(e) Services which can be performed at our registered office, but which are performed at another location at the express request of the Customer;
(f) Instructing and training software users; and
(g) Services that become necessary because the Customer does not comply with its obligations to cooperate according to Article 2.5.
(3) We provide our support via a ticketing system (see ). We are not required to provide a telephone hotline.
(4) Support for the Customer shall be provided during our working hours Monday-Friday, with the exception of public holidays in Baden-Württemberg, Germany, from 9:00 a.m. to 5:00 p.m. Central European Time (CET).
(5) Pending defect claims of the Customer (Article 2.8) are not included in support services and remain unaffected by the same.
### 3.2 Customer cooperation and obligations with regard to Support and Update Services
(1) The Customer shall provide us with the necessary information in the event of a support request and shall cooperate in answering its request, in particular by:
(a) providing the relevant documents, documentation and information required for the provision of services, in particular concerning existing systems, devices, computer programs and computer program parts which are to interact with our Software;
(b) documenting detected defects of services rendered in a reproducible, at any rate comprehensible form and immediately informing us about said defects;
(c) making available at its own expense facilities, infrastructures and personnel suitable for cooperation, insofar as necessary for the provision of services;
(d) performing necessary acts of cooperation in due time.
(2) The Customer shall name at least one contact person. We shall be immediately informed about any changes regarding in the contact person. The contact person shall have experience in handling the Software and must be able to provide information on the installation environment and the Software error reported in the event of queries from us. The Customer shall grant the contact person a corresponding authorisation to represent the Customer, in particular to also receive declarations from us.
(3) Prior to reporting the error, the Customer shall carry out an analysis of the system environment within the scope of its possibilities to ensure that the error is not attributable to system components that are not covered by this Agreement.
(4) As long as the Customer is in default with carrying out the required actions our company will be entitled to suspend performance of those services that without said Customer's actions cannot be performed at all or can only be performed with disproportionate additional expense. Any additional expenditure actually caused shall be reimbursed to our company by the Customer in addition to the agreed remuneration on the basis of our applicable hourly rates. Our further legal rights remain unaffected.
### 3.3 Defects in support services
(1) The support services are subject to the statutory provisions on service contracts (§§ 611 ff. BGB).
(2) We shall only be liable for damages due to a defect in our support services within the limits specified in Article 4.2.
## 4 General provisions
The following provisions apply to all of our aforementioned services (software lease and Support and Update Services):
### 4.1 Fee; Payment
(1) The fee for our services depends on the number of users and can be found under the heading "Cloud Pricing" on the Atlassian Marketplace. The prices are net prices, i.e. not including applicable value-added tax.
(2) Billing will be carried out via Atlassian Pty Ltd., which we have authorised to collect our claims in its own name.
### 4.2 Liability
(1) Both parties are liable for damages due to the violation of contractual obligations to the extent that they are at fault.
(2) The amount of liability for simple negligence shall be limited to the damage typically foreseeable for the damaging party at the time of the breach of duty, however, limited to a maximum amount of US-$ 10,000 per damaging event.
(3) Liability for loss of profit is excluded.
(4) We shall not be liable for the loss of data to the extent that the damage is due to the fact that the Customer has failed to carry out regular data backups ensuring that lost data can be restored with reasonable effort.
(5) Non-contractual liability remains unaffected.
### 4.3 Third party rights
(1) If third parties assert claims against the Customer due to infringement of intellectual property rights in connection with the services rendered by us, we shall indemnify the Customer against these claims and shall cover all necessary and reasonable costs of legal action.
(2) If the Customer is sued by third parties, the Customer shall coordinate with us and shall take legal action, in particular acknowledgements and settlements, only with our consent. We shall defend ourselves against claims by third parties at our own expense if they are based on our attributable breach of duty.
(3) If third parties assert claims which prevent the Customer from exercising the rights of use granted to him in this agreement, the Customer shall inform us immediately in text form. At the same time, he authorizes us to conduct legal actions against third parties both in and out of court on our own.
### 4.4 Confidentiality
(1) The parties shall remain silent about all confidential matters, in particular business or trade secrets, which come to their knowledge in the course of the preparation, execution and performance of this contract and shall neither pass them on nor exploit them in any other way.
(2) The obligation of confidentiality does not apply if the information in question is to be disclosed pursuant to a court order, an administrative order or a law. The parties shall inform each other without delay of the disclosure and shall disclose the information in such a way as to preserve confidentiality to the greatest extent possible.
### 4.5 Data protection; Data processing
(1) K15t complies with any and all legal regulations on data protection when processing the Customer's personal information. This also includes state-of-the-art technical security measures (Art. 32 GDPR) and the obligation of employees to maintain data secrecy (Art. 28 para. 3 lit. b GDPR). Insofar as our subcontractors come into contact with personal data, we have concluded a Data Processing Agreement (DPA) with them, which will be provided for inspection on request.
(2) In order to continuously improve the software, we collect the following data during the access to the software by the user:
* Usage of individual functions
* Installation environment
* Errors in frontend code
(3) The data is collected and analysed by a processor who is subject to the Data Processing Agreement mentioned in 4.5 (1). Once analyzation is completed, the data will be deleted. Under no circumstances will the data be passed on to third parties.
(4) The user will be informed about the activated data processing on the user interface of the software. He may object to this at any time by following [these instructions](https://help.k15t.com/scroll-docs/4.0/cloud/disable-usage-tracking-for-the-whole-instance).
(5) Insofar as the Customer collects, processes or uses personal data when using the application, it shall obtain the consent of the respective person affected if not otherwise authorized.
### 4.6 Export and import control
(1) The Customer is aware that the services under this agreement may be subject to export and import restrictions. In particular, there may be licensing obligations, or the use of the Software or associated technologies may be subject to restrictions in certain countries.
(2) The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
(3) The performance of the agreement by us is subject to the proviso that there are no obstacles to performance due to national and international export and import law provisions or any other statutory provisions.
### 4.7 Quotation as reference
We are entitled to use the Customer's name including its logo as a reference for advertising purposes. If the Customer does not agree, it can send an e-mail to [privacy@k15t.com](mailto:privacy@k15t.com)at any time, together with a request to cease use. We will comply with this request immediately.
### 4.8 Final provisions
(1) The Customer may only transfer rights and obligations arising from or in connection with this agreement to third parties with our prior consent in writing.
(2) Place of performance is our registered office in Stuttgart, Germany.
(3) Insofar as the Customer is a merchant within the meaning of the German Commercial Code ("HGB"), a legal entity or special fund under public law, the place of jurisdiction for any disputes arising from the business relationship between our company and the Customer shall be our registered office in Stuttgart, Germany. We shall also be entitled to file suit at the Customer's place of business as well as at any other admissible place of jurisdiction.
(4) The relations between us and the Customer are subject to the law of the Federal Republic of Germany exclusively. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
---
language: "en"
---
# Customer Agreement
## Customer Agreement
Effective starting: July 01, 2026
Our new General Terms and Conditions can be found here:
* [Cloud General Terms and Conditions](https://www.k15t.com/legal/cloud-general-terms-and-conditions) ([view current version](https://www.k15t.com/legal/cloud-general-terms-and-conditions/cloud-general-terms-and-conditions-not-valid-after-june-30-2026))
* [Server General Terms and Conditions](https://www.k15t.com/legal/server-general-terms-and-conditions)
* [Data Center General Terms and Conditions](https://www.k15t.com/legal/data-center-general-terms-and-conditions) ([view current version)](https://www.k15t.com/legal/data-center-general-terms-and-conditions/data-center-general-terms-and-conditions-not-valid-after-june-30-2026)
---
language: "en"
---
# Customer Agreement for Free Server Apps
## Customer Agreement for Free Server Apps
## General Terms and Conditions of K15t GmbH Free Software License
### Sec. 1 Scope of Application
These General Terms and Conditions (hereinafter "GTC Free") shall apply to the provision of software by us, K15t GmbH, Stuttgart, Germany, to you as a customer (hereinafter "Customer") if we make one of our free software solutions available to the Customer via the Atlassian Marketplace for download and installation on the Customer's own system. We will not provide support services for such software solutions.
Our GTC Free shall apply exclusively. Terms and conditions of the Customer conflicting with, additional to or deviating from the present GTC Free shall not constitute a part of the Agreement, unless we have expressly agreed to their application. Our GTC Free shall also apply if we provide a service without any reservations, in spite of being aware of the Customer's conflicting or deviating terms and conditions.
Our GTC Free shall apply only if the Customer is an entrepreneur (Sec. 14 German Civil Code (BGB), a legal entity under public law or a special fund under public law.
### Sec. 2 Subject Matter
The Software shall be made available to the Customer "as is" at the time of its availability for download (hereinafter "Software"). We shall not be obligated to provide any specific service.
User documentation shall be provided at our discretion only (hereinafter "User Documentation").
The Customer shall receive the Software as an executable program in object code form. The source code of the Software shall not be part of our service.
### Sec. 3 Provision; Force Majeure
We shall keep the Software and, if applicable, the User Documentation available for download on the Internet; however, we are not obligated to do so.
In addition, the provisions of Sec. 8 shall apply to any claims of the Customer for damages or reimbursement of futile expenses in the event of default or impossibility of performance.
### Sec. 4 Customer's Duties to Cooperate and Furnish Information
The Customer shall check him-/herself whether and how he/she can use the Software.
Prior to using the Software, the Customer shall thoroughly test it for freedom from defects and usability in the existing hardware and software configuration.
The Customer shall observe the instructions provided by us for installation and operation of the Software; he/she shall regularly check our current instructions online on our website and consider them during operation.
### Sec. 5 Data Backup by the Customer; Liability for the Loss of Data
The Customer shall take appropriate precautions in the event that the Software does not work properly altogether or in part (e.g. by backing up data daily, fault diagnosis, regular checking of data processing results).
We shall not be liable for any loss of the Customer's data if the damage is due to the fact that the Customer, in breach of his/her obligation under para. 1, has failed to back up data to ensure that lost data can be restored with reasonable effort. In addition, Sec. 8 shall apply.
### Sec. 6 Scope of Use
We shall grant the Customer a non-exclusive, non-transferable and non-sublicensable right to use the Software, unrestricted in terms of time.
The Customer shall not be entitled to transfer the Software for use by third parties. In particular, the Customer shall not be permitted to sell, gift, lend, let, or otherwise sublicense the Software or to publicly present the Software or make it accessible.
The Customer shall be entitled to alter, extend and or otherwise modify the Software within the meaning of Sec. 69c no. 2 German Copyright Act (UrhG) only to the extent that such rights by law may not be waived.
The Customer shall be entitled to decompile the Software only within the limits of Sec. 69e UrhG.
The User documentation may not be reproduced or modified - subject to paragraphs 4 and 5 (insofar as the documentation is integrated into the Software).
### Sec. 7 Protection of Software and User Documentation
Unless the Customer is expressly granted rights under this Agreement, all rights to the contractual objects (and all copies made by the Customer) - in particular copyright, rights to or interest in inventions as well as technical property rights - shall exclusively belong to us. This shall also apply to any processing of the contractual objects by us.
The Customer shall keep the contractual objects in safe custody so as to prevent any misuse. He/she shall make contractual objects (whether unchanged or modified) available to any third parties only with our prior written consent. The Customer's employees as well as other any persons present at the Customer's premises for the contractual use of the contractual objects shall not be deemed third parties.
The Customer shall not be permitted to alter or remove any of our copyright notices, any marks and/or control numbers or symbols. If the Customer alters or modifies the contractual objects, such notices and marks must be included in the altered version of the contractual object.
### Sec. 8 Defects in Law and Quality, Liability
(1) Our liability shall be governed by Sec. 599 et seq. of the German Civil Code. In case of simple negligence, we shall furthermore be liable for any damage resulting from injury to life, limb or health. The provisions of the Product Liability Act shall not be affected.
(2) To the extent that our liability is excluded or limited, this shall also apply to the personal liability on the part of our legal representatives and vicarious agents.
### Sec. 9 Export and Import Control
The Parties are aware that the services under this Agreement may be subject to export and import restrictions. In particular, authorisation requirements may apply or the use of the Software or technologies associated with it may be subject to restrictions in certain countries.
The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
Our performance of the Agreement shall be subject to the proviso that performance is not met with any obstacles due to provisions of national and international export and import law or any other statutory regulations.
### Sec. 10 Final Provisions
The Customer cannot transfer any rights and obligations under or in connection with this Agreements to any third parties without our prior written consent.
Place of performance shall be our registered seat in Stuttgart, Germany.
If the Customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of jurisdiction for any disputes arising under the business relationship between us and the Customer shall be our registered seat in Stuttgart, Germany. We shall also be entitled to bring action at the Customer's registered seat as well as at any other admissible place of jurisdiction.
The relations between us and the Customer shall be governed exclusively by the laws of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
If individual provisions of these GTC Free are or become unenforceable, this shall not affect the validity of the remaining provisions.
---
language: "en"
---
# Data Center General Terms and Conditions
## Data Center General Terms and Conditions
*Effective starting: July 01, 2026 (* [++*view previous version*++](https://www.k15t.com/legal/data-center-general-terms-and-conditions/data-center-general-terms-and-conditions-not-valid-after-june-30-2026.md)*)*
### Make sure to check our DPA
These Data Center General Terms and Conditions are accompanied by the [Data Processing Addendum.](https://www.k15t.com/legal/data-processing-addendum)
## 1 Scope
(1) These Data Center Terms and Conditions ("**Data Center GTC** ") apply if you as a customer ("**Customer** ") license our software solutions (each an "**App** ", together the "**Software** ") for the current Atlassian basic software (e.g. Confluence; Jira) available on the Atlassian Marketplace for download and on-premise installation. The Data Center GTC also apply to the data generated by the use of the Software and/or the data required for the use of the Software ("**App Data**").
(2) Our Data Center GTC apply exclusively. Conflicting, additional or deviating terms and conditions of the Customer do not apply.
## 2 Our Services
(1) For a fee, we provide the Customer with selected Apps in their current version for an agreed term (Sec. 10). Please click [here](https://www.k15t.com/go/app-function-description) for the function description of the individual Apps.
(2) During the term we also provide related support services (Sec. 5), including documentation and troubleshooting, as well as updates (Sec. 6). For the scope of our support services please click [here](https://www.k15t.com/go/slas).
(3) The Customer may initially test any App free of charge for a period of one month ("**Free Trial Period**"). Within the Free Trial Period we provide support services to the best of our ability without being obliged to do so.
(4) We do not owe any additional Software qualities or further services beyond those mentioned in these Data Center GTC.
(5) Both parties shall be released from their respective performance obligations for as long and to the extent that they are unable to fulfill them due to force majeure. Force majeure refers to circumstances beyond the control of the party concerned, such as strikes, epidemics, natural disasters, power failures, or technical infrastructure failures.
## 3 Right of Use
(1) The Software is subject to our copyright.
(2) We grant the Customer the non-exclusive and non-transferable right to use the selected App in accordance with its function description during the agreed term.
(3) The scope of the Customer´s right to use an App is determined by the number of seats purchased.
(4) The Customer is not entitled to make the Software available to third parties beyond the limits of its affiliates, either for a fee or free of charge.
(5) The Customer shall be liable for all damages incurred by us as a result of a copyright infringement or unauthorized use of the Software.
## 4 Provision of Software
(1) We provide the Customer with the Software via download on the Atlassian Marketplace.
(2) The Customer receives the Software as an executable program. Providing the source code of the Software is not part of these Data Center GTC.
(3) The Customer is responsible for ensuring that its on-premise hardware and software environment (**"Operating System"**) is adequate to properly run the Software.
## 5 Support
(1) We keep qualified personnel available Monday through Friday, with the exception of public holidays in Baden-Württemberg, Germany, from 9:00 a.m. to 5:00 p.m. CET for Customer inquiries via our help center ( ) in order to support the Customer in case of malfunctions and questions regarding the operation of the Software. Support by a specific employee cannot be guaranteed.
(2) We will respond to support requests within a reasonable time, at the latest within 24 business hours.
(3) Our Support does not include:
(a) Services for the Apps if they are not used according to their respective function description or these Data Center GTC;
(b) Adaptation of the Software to a changed hardware or software environment, including adjustment to changed operating systems;
(c) Application and adaptation of interfaces and APIs;
(d) Handling errors caused by the Customer or by third parties, including the disruption of operations caused by third-party software;
(e) Services for computer programs or parts thereof that are not included in the Software;
(f) Services regarding defects of the Software that have already been fixed by an update which the Customer has not installed;
(g) Instructing and training users and
(h) Services that become necessary because the Customer does not comply with its obligations to cooperate according to Sec. 8.
## 6 Updates
(1) We continuously aim to further improve the Software. However, we do not promise to offer updates in regular intervals or the development of certain features. After an update, new functions of the Software may be available and previous functions may be presented differently, for example in their operation or user guidance. If we provide updates, they will be compatible with versions of Atlassian's Software (e.g. Confluence, Jira) released within the last two years.
(2) The Customer may inform itself about updates via the means available on the Atlassian Marketplace. Each new version of an App triggers an automatic notification via the Atlassian Marketplace to all users who have activated the "Watch" function for the relevant App. We recommend that the Customer activates this function. Irrespective of such activation, the Customer can view all versions of an App on the Atlassian Marketplace.
(3) We proactively inform the Customer about critical security updates. The information is sent to the contact data entered by the Customer on [https://my.atlassian.com](https://my.atlassian.com/). The Customer is responsible for keeping this contact data current.
(4) The Customer is responsible for installing updates. The Software can be updated to the current version by clicking on "Update" in the user interface of the Atlassian basic software.
(5) We only provide support services (Sec. 5) for the current version of the Software.
## 7 Customer obligations to cooperate in general
(1) The Customer shall fulfil all obligations necessary to allow us to properly perform our contractual duties. It shall in particular
(a) take the necessary precautions to prevent unauthorized use of the Software. In particular, it will ensure that no unauthorized third party can access the Software by means of suitable protective measures;
(b) ensure that authorized users are sufficiently familiar with the operation of the Software, in particular that they receive sufficient training;
(c) have authorized users comply with these Data Center GTC as applicable.
(2) The Customer is solely responsible for monitoring the progress of updates, as well as for entering and maintaining any other data.
(3) The Customer shall take appropriate measures for the event that the Software does not work properly in whole or in part (e.g. daily data backup, fault diagnosis, regular checking of data processing results). In particular, the Customer shall carry out a complete backup of all system and application data immediately before each installation of a newer version of the Software. The data backups shall be stored in such a way that the backed-up data may be restored at any time.
(4) If and as long as the Customer is in default with fulfilling its obligations to cooperate we reserve the right to suspend performance of those services that without the Customer's participation cannot be performed at all or can only be performed with disproportionate effort. The Customer is liable for any additional expenditure actually caused. Our other claims and rights remain unaffected.
## 8 Additional obligations to cooperate with regard to Support Services
(1) When opening a ticket for a support request (Sec. 5 para. 1) the Customer shall provide us with the necessary information and shall cooperate in processing its request, in particular by:
(a) providing the relevant documents, documentation and information required for the provision of services, in particular concerning existing systems, devices, computer programs and parts thereof which are to interact with the Software;
(b) documenting detected defects of services rendered in a reproducible, at any rate comprehensible form and immediately informing us about said defects;
(c) making available at its own expense facilities, infrastructures and personnel suitable for cooperation, insofar as necessary for the provision of services and
(d) performing necessary acts of cooperation in due time.
(e) providing test plans and test data and, where applicable, creating and providing a test environment.
(2) Prior to reporting an error, the Customer shall carry out an analysis of its Operating System within the scope of its possibilities to ensure that the error is not attributable to system components that are not covered by these Data Center GTC.
## 9 Fees and Payment
(1) The fees payable for the respective Apps depend on the number of licensed users and can be found under the heading "Data Center Pricing" on the Atlassian Marketplace.
(2) All prices are net prices, i.e. not including applicable value-added tax.
(3) Billing will be carried out via Atlassian Pty Ltd., which we have authorized to collect our claims in their own name.
## 10 Term and Termination
(1) The Customer can select the license period of the individual Apps subject to the options available on the Atlassian Marketplace. The license period following the Free Trial Period has a default term of twelve months and can be adjusted by the Customer. It expires automatically at the end of the term.
(2) The right of each party to extraordinary termination for good cause shall remain unaffected.
(3) Upon termination of the license, regardless of the reason, the Customer is no longer entitled to use the Software in any form. The Customer will immediately delete all copies of the Software in its possession and will confirm this upon request.
## 11 Warranty
(1) We guarantee that the Software has the agreed quality during the license period. It has no defects that cancel or reduce the value or suitability for normal use or the use stipulated in the contract. This includes the non-existence of malicious program parts ("viruses").
(2) If the Customer notifies us of a defect, we are obliged, at our discretion, to immediately remedy the defect or to deliver a replacement free of defects.
(3) The Customer shall support us in the error analysis and elimination of defects, in particular by specifically describing any problems that occur, providing us with comprehensive information and granting us the time and opportunity required to remedy the defects reported. Sec. 8 applies accordingly.
(4) If we perform services in the search for or removal of defects without being obliged to do so, we may demand remuneration in accordance with our usual hourly rates. This applies in particular if a defect cannot be proven, cannot be reproduced or is not attributable to us.
(5) Warranty claims shall become statute-barred within one year of the Software being provided by us for the first time.
## 12 Liability
(1) Both parties are liable for damages due to the violation of contractual obligations to the extent that they are at fault. Strict liability for defects that already existed at the beginning of the license period is excluded.
(2) In cases of simple negligence, we are liable only for breach of obligations whose fulfillment is essential to the proper performance of the contract and on whose compliance the Customer regularly relies and is entitled to rely. The extent of this liability is limited to the damage that was typically foreseeable to us at the time of the breach up to a maximum amount of US-$ 10,000 per damaging event.
(3) Non-contractual liability remains unaffected.
(4) We are not liable for the loss of App Data to the extent that the damage is due to the fact that the Customer has failed to create regular data backups ensuring that lost App Data can be restored with reasonable effort (cf. Sec. 7 para. 3). Liability for any other data the Customer may have stored in its Operating System is excluded.
(5) Liability is excluded
(a) if the Customer is responsible for the damage, in particular because it
· has not fulfilled its obligations to cooperate (Sec. 7),
· has used Apps in violation to their respective function description or these Data Center GTC (e.g., operating errors; improper use; use of hardware or third-party software that does not comply with the specifications),
· has made unauthorized changes to the Software,
· disregarded statutory or contractual provisions for damage mitigation;
(b) for lost profit;
(c) for damage due to cyber-attacks by third parties.
## 13 Third party rights
(1) If third parties assert claims against the Customer due to infringement of intellectual property rights in connection with the services rendered by us, we shall indemnify the Customer against these claims and shall cover all necessary and reasonable costs of legal action.
(2) If the Customer is sued by third parties, the Customer shall coordinate with us and shall take legal action, in particular acknowledgements and settlements, only with our consent. We shall defend ourselves against claims by third parties at our own expense if they are based on our attributable breach of duty.
(3) If third parties assert claims which prevent the Customer from exercising the rights of use granted to him in these Data Center GTC, the Customer shall inform us immediately in text form. At the same time, it authorizes us to conduct legal actions against third parties both in and out of court on our own.
## 14 Confidentiality
(1) The parties shall remain silent about all confidential matters, in particular business or trade secrets, which come to their knowledge in the course of their business relationship and shall neither pass them on nor exploit them in any other way.
(2) The obligation of confidentiality does not apply if the information in question is to be disclosed pursuant to a court order, an administrative order or a law. The parties shall inform each other without delay of the disclosure and shall disclose the information in such a way as to preserve confidentiality to the greatest extent possible.
## 15 Protection of personal data
(1) We comply with any and all applicable regulations on data protection when processing the Customer's personal information. This also includes state-of-the-art technical security measures (Art. 32 GDPR) and the obligation of employees to maintain data secrecy (Art. 28 (3)(b) GDPR). Insofar as our subcontractors come into contact with personal data, we have concluded a Data Processing Agreement (DPA) with them.
(2) Insofar as the Customer collects, processes or uses personal data when using the Software, it shall obtain the consent of the respective person affected if not otherwise authorized before.
## 16 Export and import restrictions
(1) The Customer is aware that the services under these Data Center GTC may be subject to export and import restrictions. In particular, there may be licensing obligations, or the use of the Software or associated technologies may be subject to restrictions in certain countries.
(2) The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
(3) The performance of our services is subject to the proviso that there are no obstacles due to national and international export and import restrictions or any other statutory provisions to that effect.
## 17 Quotation as reference
We are entitled to use the Customer's name including its logo as a reference for advertising purposes. If the Customer does not agree, it can send an e-mail to [privacy@k15t.com](mailto:privacy@k15t.com)at any time, together with a request to cease use. We will comply with this request immediately.
## 18 Final provisions
(1) The Customer may only transfer rights and obligations arising from or in connection with these Data Center GTC to third parties with our prior consent in writing.
(2) Unless otherwise specified, declarations between the parties must be made in writing, whereby email is sufficient.
(3) German law shall apply with the exception of the CISG 1980.
(4) The place of performance and exclusive place of jurisdiction is Stuttgart, Germany.
(5) Should one of the above provisions be or become invalid or should a necessary provision not be included, this shall not affect the validity of the remaining provisions. In this case, the parties shall endeavor to find a mutually acceptable solution.
---
language: "en"
---
# Data Center General Terms and Conditions (not valid after June 30, 2026)
## Data Center General Terms and Conditions
*Effective until June 30th 2026*
### Make sure to check our DPA
These Data Center General Terms and Conditions are accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md).
## 1 Scope of these Data Center General Terms and Conditions
### 1.1 Scope of application
(1) These Data Center General Terms and Conditions ("**Data Center GTC** ") apply to the lease of software by our company, K15t GmbH, Stuttgart, Germany, to you as a customer (hereinafter, "**Customer** "), if you lease one of our Software solutions for the current basic Software of Atlassian (e.g. Confluence, Jira) via the Atlassian Marketplace for download and installation on your own system (hereinafter, "**Software**"), including our support services, which we provide in connection with the respective Software.
(2) Our Data Center GTC apply exclusively. Conflicting, additional or deviating conditions of the Customer from these Data Center GTC shall not become part of the agreement unless we have expressly agreed that they apply. Our Data Center GTC shall also apply if we provide a service without reservation while being aware of conflicting or deviating conditions of the Customer.
(3) Our Data Center GTC shall only apply if the Customer is an entrepreneur (§ 14 German Civil Code, "BGB"), a legal entity under public law or a special fund under public law.
### 1.2 Subject matter of the agreement
(1) The agreement covers:
(a) the Software selected by the Customer in its most current version at the time of the conclusion of the agreement. Please click [here](https://www.k15t.com/go/app-function-description) for the function description.
(b) our support services for the period of time selected by the Customer on the Atlassian Marketplace for support and update services including documentation. For the scope of our support services please click [here](https://www.k15t.com/go/slas).
(2) We do not owe any additional Software qualities and/or further services. In particular, the Customer may not derive such an obligation from other representations of the Software or our services in public statements or in advertising by our sales partners, unless we have expressly confirmed such a quality.
(3) The Customer is entitled to download a previous version from the Atlassian Marketplace instead of the most current version. However, we do not guarantee compatibility with other software and the security of such older versions (see [Security Bug Fixing Policy](https://www.k15t.com/go/security-bug-fixing-policy)).
(4) The above provisions shall apply mutatis mutandis to updated versions of the Software which we make available to the Customer for download at our free discretion during the term of the agreement.
## 2 Special agreements for the Software lease
### 2.1 Provision of the Software
(1) We provide the Software for download on the Atlassian Marketplace.
(2) The Customer receives the Software as an executable program. The source code of the Software is not part of the agreement.
(3) Delays in performance due to force majeure, e.g. strike or lockout in third companies or in our company (in the latter case, however, only if the labour dispute is lawful), official orders, statutory prohibitions, general disruptions of telecommunications or other circumstances beyond the control of the Customer (hereinafter, "**Force Majeure**") or circumstances within the sphere of influence of the Customer, e.g. delay in cooperating, delays by third parties attributable to the Customer, etc., entitle our company to postpone the provision of the services concerned for the duration of the hindrance plus a reasonable start-up period. If said event of force majeure continues for more than three months, both parties shall be released from their obligation to perform. Our further (statutory) claims or rights, in particular arising from delay of acceptance by the Customer, remain unaffected.
(4) Otherwise the provisions of Article 4.2 shall otherwise apply to claims by the Customer for damages or reimbursement of unnecessary expenses in the event that delivery is delayed, or performance is impossible.
### 2.2 Free test phase; Agreement's term; Termination
(1) The Customer may initially test the Software free of charge for a period of one month ("**Free Trial Period**"). At the Customer's request the Free Trial Period is extended up to a total of six months. Within the Free Trial Period we provide support services to the best of our ability without being obliged to do so.
(2) The lease following the Free Trial Period has a term of up to twenty-four months and ends thereafter without the need for termination.
(3) The right of each party to extraordinary termination for good cause shall remain unaffected.
(4) After termination of the contractual relationship the Software can no longer be used.
### 2.3 Further developments; Updates; End of Life; Compatibility
(1) We aim at continuously further developing the Software. There is no entitlement to a specific further development. The further development of the Software can lead to an extension and/or modification of the Software with the result that new functionalities are available, existing functionalities in the process and/or the user guidance are optimised, or the data management is adapted to the state of the art.
(2) Further developments of the Software will be made available for download as an update or new version on the Atlassian Marketplace.
(3) For a period of two years, we support versions of our Software older than the most current version only by providing security patches for critical security vulnerabilities ("**End of Life**"). We expressly point out that beyond this period of time, neither compatibility with the current basic Software of Atlassian (e.g. Confluence, Jira) nor sufficient security of such previous versions is guaranteed. If we provide updates, they will be compatible with versions of Atlassian's Software (e.g. Confluence; Jira) released within the last two years.
### 2.4 Customer obligations to cooperate
(1) The Customer shall be obliged to keep the Software up to date at all times during the term of the agreement, in particular to install upgrades and new versions of the Software immediately after we have notified the Customer accordingly. To be informed by us about the latest upgrades and versions of the Software, the Customer undertakes to log in to the "Watch" function. Without a corresponding registration, a Customer can always view the latest version of a Software under the history version, which can be found for the relevant product on the Atlassian Marketplace under "Versions \> See all versions". We inform the Customer about critical security updates in any case without the latter having to take any action; the information is sent to the contact data entered by the Customer on [https://my.atlassian.com](https://my.atlassian.com/). We shall only provide our support services if the Software is up to date with the latest version delivered by us.
(2) The Customer is aware of the essential functional features of the Software and was able to test them within the Free Trial Period. The Customer bears the risk that the Software meets its requests and needs.
(3) The Customer shall be solely responsible for setting up a functional hardware and Software environment for the Software of a size that is sufficient to take into account the additional load caused by the subject matters covered by the agreement.
(4) The Customer shall thoroughly test the Software before use to verify any defects and usability in the existing hardware and Software configuration. This also applies to Software which the Customer receives within the scope of warranty and, where applicable, maintenance.
(5) The Customer shall comply with our Company's instructions for the installation and operation of the Software; it shall regularly keep up to date with our company's current instructions on the website accessible via the Internet at [https://help.k15t.com](https://help.k15t.com/) and take them into account during operation. We expressly refer to our free Security Advisory Notifications, for which a Customer can register at , and to the Customer's obligation to mitigate damage.
(6) The Customer shall bear any disadvantages and additional costs resulting from a breach of these obligations.
### 2.5 Data backup by the Customer; Liability for loss of data
(1) The Customer shall take appropriate measures for the event that the Software does not work properly in whole or in part (e.g. daily data backup, fault diagnosis, regular checking of data processing results). In particular, the Customer shall carry out a complete backup of all system and application data immediately before each update or installation of a newer version of the Software. The data backups shall be stored in such a way that the backed-up data may be restored at any time.
(2) Our company shall not be liable for the loss of Customer data insofar as the damage is due to the Customer failing to carry out data backups and thereby ensuring that lost data can be restored with reasonable effort, contrary to its obligation under paragraph 1. In all other respects, Article 4.2 shall apply.
### 2.6 Rights of Use; Software protection
(1) Unless the Customer is expressly granted rights under this agreement, our company exclusively holds all rights to the Software (and all copies made by the Customer) - in particular copyright, rights to or in inventions and technical intellectual property rights. This also applies to processing of the Software by our company.
(2) We grant the Customer a simple right, that may not be transferred or sub-licensed, to use the Software in accordance with the provisions of the functional description and (supplementary) of these Data Center GTC. This right of use may at the same time only be exercised by the maximum number of users for whom the Customer also owns an Atlassian basic Software license (e.g. Confluence, Jira).
(3) The Customer shall not be entitled to transfer the Software to third parties. In particular, it shall not sell, transfer, grant, lease or sublicense the Software in any other way, publicly reproduce the Software or make it accessible or install it on the systems of third parties. If the Customer intends to install our Software on the servers of third parties, a separate, individual agreement between the Customer and our company is required.
(4) Reproductions of the Software are only permitted insofar as they are necessary for contractual use. The Customer may make backup copies of the Software in accordance with the rules of technology to the extent necessary. Backup copies on movable data carriers shall be labeled as such and marked with a copyright notice.
(5) The Customer is only entitled to make changes, extensions and other modifications to the Software within the meaning of § 69c Nr. 1 and 2 of the German Act on Copyright and Related Rights ("UrhG") to the extent that this is unconditionally permitted under the Act on Copyright and Related Rights. Before the Customer itself rectifies defects or instructs a third party to do so, it shall first allow our company to attempt to rectify the defect. The Customer is not entitled to rights of use and exploitation in such processing beyond the rights of use granted under this agreement.
(6) The Customer shall only be entitled to decompile the Software within the scope of § 69e UrhG and only if we have not provided the necessary data and/or information in writing within a reasonable period of time following a corresponding request to do so in order to establish interoperability with other Software.
(7) Any supplement (e.g. patches, bug fixes) or new version of the subject matter of the agreement (e.g. update, new version) provided by our company to the Customer to replace the previously provided Software version when remedying a defect shall also be subject to the provisions of these Data Center GTC.
(8) The Customer shall not change or remove any of our copyright notices, marks and/or control numbers or symbols.
### 2.7 Warranty
(1) We guarantee that the software has the agreed quality during the license period. It is not afflicted with defects that cancel or reduce the value or suitability for normal use or the use stipulated in the contract. This includes the non-existence of malicious program parts ("viruses").
(2) If the Customer notifies us of a defect, we are obliged, at our discretion, to immediately remedy the defect or to deliver a replacement free of defects.
(3) The Customer shall support us in the error analysis and elimination of defects, in particular by specifically describing any problems that occur, providing us with comprehensive information and granting us the time and opportunity required to remedy the defects reported.
(4) The Customer's rights due to defects shall be excluded insofar as the Customer makes or has made changes to the subject matter of the agreement without our consent, unless the Customer proves that the changes do not have any effects on the analysis and elimination of the defects that are unreasonable for us. The Customer's rights due to defects shall remain unaffected if the Customer is entitled to make changes, in particular within the scope of exercising the right to self-cleaning in accordance with § 536a para. 2 German Civil Code ("BGB"), and if these changes have been carried out professionally and documented in a comprehensible manner.
(5) If we perform services in the search for or removal of defects without being obliged to do so, we may demand remuneration in accordance with our usual hourly rates. This applies in particular if a defect cannot be proven, cannot be reproduced or is not attributable to us.
(6) Warranty claims shall become statute-barred within one year of the software being provided by us.
## 3 Special agreements on the provision of support services
We provide Software support services during the term of the agreement in accordance with the following provisions (hereinafter, "**Support and Update Services**").
### 3.1 Scope of Support and Update Services
(1) The Support and Update Services also include the handling of errors or other defects that become known in the Software regardless of its use by the Customer, unless specified otherwise below.
(2) Our Support and Update Services do not include:
(a) Services for the Software if the latter is not used under the conditions of use specified by us;
(b) Adaptation of the Software to a changed hardware or software environment, including adjustment to changed operating systems;
(c) Application and adaptation of interfaces and APIs;
(d) Handling of errors caused by the Customer or by third parties, including the disruption of operations caused by third-party software;
(e) Services for the Software if the latter previously has been modified by programming work not carried out by us;
(f) Services for computer programs or parts thereof that are not included in the Software;
(g) Services for the Software when updates or other bug fixes provided by us have not been installed and the reported bug has already been fixed therein, unless the installation is unreasonable for the Customer for reasons beyond its control;
(h) Services which can be performed at our registered office, but which are performed at another location at the express request of the Customer;
(i) Instructing and training Software users; and
(j) Services that become necessary because the Customer does not comply with its obligations to cooperate according to Article 2.4.
(3) We provide our Support and Update Services only for the latest Software version that we have made available on the Atlassian Marketplace.
(4) We provide our support via a ticketing system (see [https://help.k15t.com](https://help.k15t.com/)). We are not required to provide a telephone hotline.
(5) Support for the Customer shall be provided during our working hours Monday-Friday, with the exception of public holidays in Baden-Württemberg, Germany, from 9:00 a.m. to 5:00 p.m. Central European Time (CET).
(6) Pending defect claims of the Customer (Article 2.7) are not included in support services and remain unaffected by the same.
### 3.2 Cooperation and Customer obligations with regard to Support and Update Services
(1) The Customer shall provide us with the necessary information in the event of a support request and shall cooperate in answering its request, in particular by:
(a) providing the relevant documents, documentation and information required for the provision of services, in particular concerning existing systems, devices, computer programs and computer program parts which are to interact with our Software;
(b) providing test plans and test data and, where applicable, create and provide a test environment;
(c) documenting detected defects of services rendered in a reproducible, at any rate comprehensible form and immediately informing our company;
(d) making available at its own expense facilities, infrastructures and personnel suitable for cooperation, insofar as necessary for the provision of services;
(e) performing necessary acts of cooperation in due time.
(2) The Customer shall name at least one contact person. We shall be immediately informed of any changes in the contact person. The contact person shall have experience in handling the Software and must be able to provide information on the installation environment and the Software error reported in the event of queries from our company. The Customer shall grant the contact person a corresponding authorisation to represent the Customer, in particular also to receive declarations from our company.
(3) Prior to reporting the error, the Customer shall carry out an analysis of the system environment within the scope of its possibilities to ensure that the error is not attributable to system components that are not covered by this Agreement.
(4) The Customer shall immediately install updates and carry out other troubleshooting measures provided by us.
(5) The Customer shall thoroughly test the Software before use to verify any defects and usability in the existing hardware and software configuration. This also applies to software which the Customer receives within the scope of warranty.
(6) The Customer guarantees permanent management of the system environment. The Customer will continuously service the system environment (hardware and software), in which the software is running.
(7) As long as the Customer is in default with carrying out the required actions our company will be entitled to suspend performance of those services that without said Customer's actions cannot be performed at all or can only be performed with disproportionate additional expense. Any additional expenditure actually caused shall be reimbursed to our company by the Customer in addition to the agreed remuneration on the basis of our applicable hourly rates. Our further legal rights remain unaffected.
### 3.3 Defects in support services
(1) The support services are subject to the statutory provisions on service contracts (§§ 611 ff. BGB).
(2) Our company shall only be liable for damages due to a defect in our support services within the limits specified in Article 4.2.
## 4 General provisions
The following provisions apply to all of our aforementioned services (Software lease as well as Support and Update Services):
### 4.1 Fee; Payment
(1) The fee for our services depends on the number of users and can be found under the heading "Data Center Pricing" on the Atlassian Marketplace. The prices are net prices, i.e. not including applicable value-added tax.
(2) Billing will be carried out via Atlassian Pty Ltd., which we have authorised to collect our claims in its own name.
### 4.2 Liability
(1) Both parties are liable for damages due to the violation of contractual obligations to the extent that they are at fault.
(2) The amount of liability for simple negligence shall be limited to the damage typically foreseeable for the damaging party at the time of the breach of duty, however, limited to a maximum amount of US-$ 10,000 per damaging event.
(3) Liability for loss of profit is excluded.
(4) We shall not be liable for the loss of data to the extent that the damage is due to the fact that the Customer has failed to carry out regular data backups ensuring that lost data can be restored with reasonable effort.
(5) Non-contractual liability remains unaffected.
### 4.3 Third party rights
(1) If third parties assert claims against the Customer due to infringement of intellectual property rights in connection with the services rendered by us, we shall indemnify the Customer against these claims and shall cover all necessary and reasonable costs of legal action.
(2) If the Customer is sued by third parties, the Customer shall coordinate with us and shall take legal action, in particular acknowledgements and settlements, only with our consent. We shall defend ourselves against claims by third parties at our own expense if they are based on our attributable breach of duty.
(3) If third parties assert claims which prevent the Customer from exercising the rights of use granted to him in this agreement, the Customer shall inform us immediately in text form. At the same time, he authorizes us to conduct legal actions against third parties both in and out of court on our own.
### 4.4 Confidentiality
(1) The parties shall remain silent about all confidential matters, in particular business or trade secrets, which come to their knowledge in the course of the preparation, execution and performance of this contract and shall neither pass them on nor exploit them in any other way.
(2) The obligation of confidentiality does not apply if the information in question is to be disclosed pursuant to a court order, an administrative order or a law. The parties shall inform each other without delay of the disclosure and shall disclose the information in such a way as to preserve confidentiality to the greatest extent possible.
### 4.5 Data protection
We comply with the rules of data protection, in particular if we are granted access to the Customer's establishment or its hardware and software. We ensure that our agents also comply with these provisions, in particular we oblige them to maintain data secrecy before commencing their activities. We do not intend to process or use personal data on behalf of the Customer. If the Customer cannot exclude access by us to its personal data, the parties will conclude the following agreement for data processing: .
### 4.6 Export and import control
(1) The Customer is aware that the services under this agreement may be subject to export and import restrictions. In particular, there may be licensing obligations, or the use of the Software or associated technologies may be subject to restrictions in certain countries.
(2) The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
(3) The performance of the agreement by our company is subject to the proviso that there are no obstacles to performance due to national and international export and import law provisions or any other statutory provisions.
### 4.7 Quotation as reference
We are entitled to use the Customer's name including its logo as a reference for advertising purposes. If the Customer does not agree, it can send an e-mail to [privacy@k15t.com](mailto:privacy@k15t.com)at any time, together with a request to cease use. We will comply with this request immediately.
### 4.8 Final provisions
(1) The Customer may only transfer rights and obligations arising from or in connection with this agreement to third parties in writing with our prior consent.
(2) Place of performance is our registered office in Stuttgart, Germany.
(3) Insofar as the Customer is a merchant within the meaning of the German Commercial Code ("HGB"), a legal entity under public law or special fund under public law, the place of jurisdiction for any disputes arising from the business relationship between our company and the Customer shall be our registered office in Stuttgart, Germany. We shall also be entitled to bring any actions at the Customer's place of business as well as at any other admissible place of jurisdiction.
(4) The relations between our company and the Customer are subject to the law of the Federal Republic of Germany exclusively. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
---
language: "en"
---
# Data Processing Addendum
## Data Processing Addendum
*Effective starting: July 01, 2026 (* [*view previous version*](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md)*)*
Data Processing Agreement pursuant to Art. 28 (3) of the GDPR between the customer ("Controller") and K15t GmbH, Ostendstraße 110, 70188 Stuttgart, Germany ("Processor") (collectively also "Parties").
## § 1 Subject of the Agreement
(1) The Processor shall provide the Controller with software solutions in accordance with the [Main Agreement](https://www.k15t.com/legal/customer-agreement). In doing so, the Processor shall obtain access to personal data and shall process such data exclusively on behalf of and in accordance with the instructions of the Controller. The scope and purpose of the data processing by the Processor are set out in the Main Agreement. The Controller is solely responsible for assessing the lawfulness of the data processing pursuant to Art. 6(1) of the GDPR.
(2) The Parties conclude this agreement to specify their mutual rights and obligations under data protection law. In the event of any conflicts, the provisions of this Agreement shall take precedence over the provisions of the Main Agreement.
(3) The provisions of this Agreement apply to all activities related to the Main Agreement in which the Processor and its employees or persons authorized by the Processor come into contact with personal data originating from or collected for the Controller or otherwise processed on the Controller's behalf.
(4) The term of this Agreement shall be based on the term of the Main Agreement, unless the following provisions give rise to obligations or rights of termination going beyond this.
(5) The provision of the contractually agreed data processing services usually takes place in a Member State of the European Union or another contracting state of the Agreement on the European Economic Area (Decision 94/1/EC). If personal data is transferred to subcontractors outside the EU or the EEA, such subcontractors must have previously committed to complying with the standard contractual clauses pursuant to Commission Implementing Decision (EU) 2021/914 of June 4, 2021, and thereby ensure an adequate level of data protection within the meaning of Art. 46(2) lit. c of the GDPR. In the case of subcontractors based in the United States, the Processor has verified in advance that they are a certified organization under Commission Implementing Decision (EU) 2023/1795 of July 10, 2023, or that other appropriate guarantees within the meaning of Art. 46 of the GDPR have been put in place.
## § 2 Type of data processed
The personal data to which the Processor will have access in the course of the performance of the Main Agreement are set out in [Annex 1](https://www.k15t.com/legal/data-processing-addendum#Annex-1---Purpose,-nature-of-processing-and-categories-of-data-subjects). This annex also lists the purposes of the processing, the categories of personal data, and the categories of data subjects.
## § 3 Controller's right of instruction
(1) The Processor may collect, use, or otherwise process data only within the scope of the Main Agreement and in accordance with the instructions of the Controller; this applies in particular with regard to the transfer of personal data to a third country or to an international organization. If the Processor is required by the law of the European Union or the Member States to which it is subject to carry out further processing, it shall notify the Controller of these legal requirements prior to the processing.
(2) The instructions of the Controller are initially defined by this Agreement and may thereafter be amended, supplemented, or replaced by the Controller by individual written instructions. The authorized contact persons of each Party and the communication channel to be used are shown in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#Annex-2---Authorized-persons,-entitled-persons,-Communication-channel). Any changes shall be taken into account in a timely manner.
(3) All instructions issued must be documented by both the Controller and the Processor and retained for the duration of their validity and for a further three years thereafter.
(4) If the Processor is of the opinion that an instruction of the Controller violates data protection regulations, the Processor shall immediately notify the Controller thereof. The Processor is entitled to suspend the implementation of the relevant instruction until it is confirmed or amended by the Controller. The Processor may refuse to implement an instruction that is obviously unlawful.
(5) If, as a result of an instruction from the Controller, the Processor's effort required to perform a service owed under the Main Agreement increases, the Processor may demand a corresponding adjustment to the agreed remuneration. The Processor must inform the Controller of the additional costs prior to providing the service.
(6) To the extent that the Processor is prevented from performing a service owed under the Main Agreement due to an instruction from the Controller, the Processor shall be released from its performance obligations. The Processor's claim to the agreed remuneration remains unaffected by this.
## § 4 Basic Obligations of the Processor
(1) The Processor is obliged to observe the legal provisions on data protection and not to disclose information obtained from the area of the Controller to third parties or expose it to their access. Documents and data shall be secured against disclosure to unauthorized persons, taking into account the state of the art.
(2) The Processor shall design the internal organization in its area of responsibility in such a way that it meets the special requirements of data protection. It shall ensure that it has taken all appropriate technical and organizational measures (TOMs) to adequately protect the data of the Controller pursuant to Art. 32 GDPR. The TOMs can be viewed [here](https://help.k15t.com/help/technical-and-organizational-measures). With regard to the purposes of protecting the data processed on its behalf, the Controller has reviewed the Processor's technical and organizational measures prior to the conclusion of the contract and deemed them sufficient.
(3) The technical and organizational measures are subject to technical progress and further development. The Processor is entitled to adapt measures to technical and organizational developments, provided that these do not fall short of the agreed standards. Significant changes must be documented and made available to the Controller in a new version without delay.
(4) According to Art. 37 GDPR the Processor has designated a Data Protection Officer: DDSK GmbH, Dr.-Klein-Straße 29, 88069 Tettnang, Germany; e-mail: [datenschutzbeauftragter@k15t.com](mailto:datenschutzbeauftragter@k15t.com).
(5) The persons employed in the data processing by the Processor are prohibited from collecting, using or otherwise processing personal data without authorization. The Processor shall oblige all persons entrusted by it with the processing and fulfillment of this Agreement ("Employees") accordingly (obligation to confidentiality, Art. 28 (3) lit. b GDPR) and shall instruct them about the special data protection obligations resulting from this Agreement as well as the existing instruction and/or purpose limitation and shall ensure compliance with the aforementioned obligation with due care.
## § 5 Information obligations of the Processor
(1) In the event of disruptions, suspected data protection violations or breaches of contractual obligations of the Processor, suspected security incidents, or other irregularities in the processing of personal data, the Processor shall immediately notify the Controller in writing.
(2) The Processor shall immediately take the necessary measures to secure the data and mitigate any potential adverse consequences for the data subject(s), inform the Controller thereof, and request further instructions from the Controller.
(3) Upon request, the Processor shall assist the Controller in responding to requests and claims from data subjects pursuant to Art. 12 et seq. of the GDPR, as well as in complying with the obligations set forth in Art. 32 -- 36 of the GDPR, to the best of its ability and to a reasonable extent. The Processor shall generally provide further assistance only if the Controller bears the associated costs.
(4) Should the Controller's data held by the Processor be endangered by attachment or seizure, by insolvency or composition proceedings or by other events or measures of third parties, the Processor shall inform the Controller thereof without delay, unless the Processor is prohibited from doing so by court or administrative order. In this context, the Processor shall immediately inform all competent bodies that the decision-making authority regarding the data lies exclusively with the Controller (Art. 4 No. 7 GDPR).
(5) The Processor and, where applicable, its representative shall maintain a record of all categories of processing activities carried out on behalf of the Controller, containing all information pursuant to Art. 30 (2) of the GDPR. The record shall be made available to the Controller upon request.
## § 6 Control Rights of the Controller
(1) Upon request, the Processor shall demonstrate to the Controller, by appropriate means, compliance with the obligations set forth in this Agreement.
(2) Should inspections by the Controller or an auditor commissioned by the Controller be necessary in individual cases, these shall be conducted during normal business hours without disrupting business operations. The parties shall agree on the time and manner of the inspection well in advance.
(3) For the purpose of conducting the inspection, the Processor shall only permit access to a person who is specifically bound by a duty of confidentiality, particularly with regard to information concerning the Controller's trade secrets, its operations and equipment, data pertaining to other clients, and existing security measures. If the inspection is not conducted by a person already known to the Processor, such person must provide written proof of authorization from the Controller at least ten calendar days prior to the inspection. The Processor is not required to accept an auditor who is in a competitive relationship with the Processor.
(4) The Controller shall document the results of the inspection and notify the Processor thereof. If the Controller identifies errors or irregularities, particularly during the review of project results, it shall inform the Processor immediately. If the inspection reveals issues whose future prevention requires changes to the established procedural workflow, the Controller shall immediately notify the Processor of the necessary procedural changes.
## § 7 Use of Sub-processors
(1) Within the scope of its contractual obligations, the Processor is generally authorized to enter into further data processing agreements with subcontractors. The Processor shall carefully select subcontractors based on their suitability and reliability. The Processor shall oblige them in accordance with the provisions of this Agreement and in doing so shall ensure that the Controller can exercise its rights under this Agreement, in particular its audit and control rights. Upon request, the Processor shall provide the Controller with evidence of the conclusion of such agreements with its subcontractors.
(2) The sub-processors currently working for the Processor pursuant to § 7 (1) of this Agreement are listed in [Annex 3](https://k15t.jira.com/wiki/spaces/en/pages/edit-v2/15859122181#Annex-3---Sub-processors). Consent for these subcontractors to act as additional data processors is deemed granted unless the Controller objects within one month of the contract's conclusion. The Processor shall promptly notify the Controller of any changes.
(3) If the Processor subsequently engages additional data processors, the Controller may object within one month of being notified if there is a compelling data protection reason precluding the engagement of the subcontractor.
(4) A subcontracting relationship within the meaning of the foregoing provisions does not exist if the Processor engages third parties to perform services that are to be regarded as purely ancillary services. These include, for example, postal, transport, and shipping services, security and cleaning services, as well as telecommunications services without a specific connection to services that the Processor provides for the Controller.
## § 8 Inquiries and Rights of Data Subjects
If a data subject asserts rights, such as the right to access, rectification, or erasure of their data, directly against the Processor, the Processor shall forward the request immediately to the Controller, provided that the data subject's information allows for such attribution to the Controller. The Processor shall not be liable if the Controller fails to respond to the data subject's request, or responds incorrectly or late.
## § 9 Liability
(1) The Processor shall be liable to data subjects in accordance with Art. 82 of the GDPR.
(2) The Processor's liability to the Controller for breach of obligations under this Agreement shall be governed by the provisions agreed upon in the Main Agreement.
## § 10 Termination
(1) The term of this Agreement shall be governed by that of the Main Agreement. The mutual right to terminate this Agreement for cause remains unaffected. A cause for the Controller shall include, in particular, the Processor's violation of a provision of the GDPR or this Agreement due to at least gross negligence.
(2) Following termination of the Main Agreement, this Agreement shall remain in effect for as long as the Processor retains personal data that was provided to it by the Controller or that it collected on behalf of the Controller. Upon extraordinary termination of this Agreement, the Main Agreement shall also terminate, provided that the Main Agreement requires the processing of personal data.
(3) Upon termination of the Main Agreement, or at any time upon the Controller's request, the Processor shall return to the Controller all documents, data, and data carriers provided to it, or delete them at the Controller's request, unless there is an obligation under European or German law to retain the personal data. The Processor shall provide documentary evidence of proper deletion upon the Controller's request.
## § 11 Final Provisions
(1) Unless otherwise provided, declarations between the parties must be in writing, whereby email is sufficient.
(2) This agreement is governed by German law.
(3) Should any of the foregoing provisions be or become invalid, or should a provision that is otherwise necessary be omitted, this shall not affect the validity of the remaining provisions. In such a case, the parties shall endeavor to reach an amicable agreement.
## Annex 1 - Purpose, nature of processing and categories of data subjects
The Controller acknowledges that, given the nature of the service, the Processor can neither review nor maintain the categories listed below. The Controller must notify the Processor of any changes via the communication channel specified in Annex 2, and in particular if personal data beyond the categories listed is processed within any K15t app.
### A) Data Center Apps
For Data Center apps, processing at the Processor or its sub-processors is limited to the following general categories as defined in Section C: Support Data, Real-time Error Tracking Data, and Account Data.
### B) Cloud Apps
The table below describes data processing for all Cloud apps (hosted on AWS, see Annex 3). The following general categories apply to all Cloud apps: Support Data, Real-time Error Tracking Data, Product Analytics Data, and Account Data.
|-----------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------|-----------------------------------------------------------------------------------------------------------------------------------|
| **App** | **Nature and Purpose of Processing** | **Categories of Personal Data** | **Categories of Data Subjects** |
| Scroll PDF Exporter | Extraction of Confluence Cloud content, transformation to PDF; provision of a download link. | Operation Data | Users of Confluence Cloud / Instance owners¹ |
| Scroll Word Exporter | Extraction of Confluence Cloud content; transformation to DOCX; provision of a download link. | Operation Data | Users of Confluence Cloud / Instance owners¹ |
| Scroll HTML Exporter | Extraction of Confluence Cloud content; transformation to HTML-ZIP; provision of a download link. | Operation Data | Users of Confluence Cloud / Instance owners¹ |
| Scroll Exporter Extensions | Extension of Scroll PDF Exporter, Scroll Word Exporter and Scroll HTML Exporter. No additional processing beyond the respective base app. | No app-specific Operation Data. | Users of Confluence Cloud / Instance owners¹ |
| Scroll ImageMap for Confluence | Processing occurs in the end user's browser only; no content data stored at the Processor. | No app-specific Operation Data. | Users of Confluence Cloud / Instance owners¹ |
| Scroll Content Manager for Confluence | Extraction and archiving of Confluence Cloud content within the same instance. | Operation Data | Users of Confluence Cloud / Instance owners¹ |
| Variants for Scroll Content Manager | Extension of Scroll Content Manager for conditional content management. No additional processing beyond Scroll Content Manager. | No app-specific Operation Data. | Users of Confluence Cloud / Instance owners¹ |
| Translations for Scroll Content Manager | Extension of Scroll Content Manager for translation workflows. No additional processing beyond Scroll Content Manager. | No app-specific Operation Data. | Users of Confluence Cloud / Instance owners¹ |
| Scroll Sites for Confluence | Extraction of Confluence Cloud content; transformation to a website; hosting including full-text search index. | Operation Data | Users of Confluence Cloud / Instance owners¹ Visitors to the publicly hosted Scroll Sites website (incl. anonymous third parties) |
| Backbone Work Sync for Jira | Extraction of Jira Cloud work item data; transformation per user-defined rules; storage in Jira Cloud for two-way cross-instance synchronization. | Operation Data | Users of Jira Cloud / Instance owners¹ |
| Scroll Content Quality for Confluence | Processing occurs in the end user's browser only; no content data stored at the Processor. | No app-specific Operation Data. | Users of Confluence Cloud / Instance owners¹ |
*¹ Instance owners are only affected as data subjects where the instance URL reveals a person's name.*
### C) Categories of Personal Data
|-------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Category** | **Definition** |
| Account Data | Data provided and generated by Atlassian required for license validation, contract administration and communication with the customer instance. Includes: email address, name, postal address (if provided), organization, technical contacts, billing contacts, partner contacts. |
| Support Data | Data submitted by users when reporting problems. The process is agnostic of the content supplied. Can include: reporter's name and email address, and any data provided in the course of the support process. |
| Real-time Error Tracking Data | Error context captured from end users' browsers and sent to Sentry. Includes: AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages, browser type and version, operating system, URL at time of error, invoked operations, clicked UI elements, IP address. |
| Product Analytics Data | Feature usage data collected to support product decisions. Includes: User / Account ID and Site URL. Personal data is anonymized before further processing. After anonymization, individual end users cannot be identified. |
| Operation Data | Customer Data temporarily stored by Cloud Apps as required for the operation of the service. This includes data created by end users within the Atlassian product (e.g. pages, spaces, work items, attachments, comments) as well as app-generated data (e.g. logs, configurations). |
## Annex 2 - Authorized persons, entitled persons, Communication channel
Authorized persons under this Agreement are the contacts listed at [my.atlassian.com](http://my.atlassian.com/) for the respective app identified by the SEN (Service Entitlement Number).
Instructions are to be transmitted by the following communication channel:
E-Mail to [help@k15t.com](mailto:help@k15t.com) or request via [support.k15t.com](https://support.k15t.com/).
## Annex 3 - Sub-processors
The Controller approves the following sub-processors to be used for the described purposes by the processor:
| Sub-processor | Location | Purpose |
|-------------------------------------------------------------------------------------------|--------------------|----------------------------------------------------------------------------------------------------------------------------------------------------|
| [++Amazon Web Services, Inc.++](https://aws.amazon.com/privacy/) | Seattle, USA | We use AWS to host our Cloud apps. |
| [++Atlassian Pty Ltd++](https://www.atlassian.com/legal/privacy-policy#how-to-contact-us) | Sydney, Australia | We use Atlassian Teamwork Collection Premium and Service Collection Premium for managing support, software development and internal documentation. |
| [++Google Cloud EMEA Limited++](https://cloud.google.com/terms/cloud-privacy-notice) | Dublin, Ireland | We use Google Drive for transferring files in our support process. |
| [++Sentry (Functional Software, Inc.)++](https://sentry.io/privacy/) | San Francisco, USA | We use Sentry for real-time error tracking. |
---
language: "en"
---
# Data Processing Addendum - 22-07-08
## Data Processing Addendum
*Effective starting: July 8th, 2022 until Jan 15th 2024 (* [*view previous version*](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-old.md)*)*
Data Processing Agreement (DPA) pursuant to Art. 28 (3) GDPR between the customer ("Controller") and K15t GmbH, Ostendstraße 110, 70188 Stuttgart, Germany ("Processor") (collectively also "Parties").
### § 1 Subject of the agreement
(1) The Processor shall provide the Controller with software solutions in accordance with the [Main Agreement](https://www.k15t.com/legal/customer-agreement). In doing so, the Processor shall obtain access to personal data and shall process such data exclusively on behalf of and in accordance with the instructions of the Controller. The scope and purpose of the data processing by the Processor are set out in the Main Agreement. The Controller is solely responsible for assessing the permissibility of the data processing in accordance with Art. 6 (1) GDPR.
(2) The Parties conclude the present agreement to specify the mutual rights and obligations under data protection law. In case of doubt, the provisions of this Agreement shall take precedence over the provisions of the Main Agreement.
(3) The provisions of this Agreement shall apply to all activities related to the Main Agreement in which the Processor and its employees or persons authorized by the Processor come into contact with personal data originating from or collected for the Controller or otherwise processed on the Controller's behalf.
(4) The term of this Agreement shall be based on the term of the Main Agreement, unless the following provisions give rise to obligations or rights of termination going beyond this.
(5) The provision of the contractually agreed data processing usually takes place in a member state of the European Union or another contracting state of the Agreement on the European Contractual Area (Decision 94/1/EC). If the Processor transfers Personal Data to subcontractors outside the EU or the EEA, they have previously agreed to comply with the standard data protection clauses pursuant to Commission Implementing Decision (EU) 2021/914 of 4.6.2021 and thus ensure an adequate level of data protection within the meaning of Art. 46 (2) lit. c GDPR.
### § 2 Type of data processed
The personal data to which the Processor will have access in the course of the performance of the Main Agreement are set out in [Annex 1](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex1-Purpose,natureofprocessingandcategoriesofdatasubjects).
### § 3 Controller's right of instruction
(1) The Processor may only collect, use or otherwise process data within the scope of the Main Agreement and in accordance with the instructions of the Controller; this applies in particular with regard to the transfer of personal data to a third country or to an international organization. If the Processor is required by the law of the European Union or the Member States to which it is subject to carry out further processing, it shall notify the Controller of these legal requirements prior to the processing.
(2) The instructions of the Controller are initially defined by this Agreement and may thereafter be amended, supplemented or replaced by the Controller by individual written instructions. The authorized contact persons of each Party and the communication channel to be used are shown in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). Any changes shall be taken into account in a timely manner.
(3) All instructions issued shall be documented by both the Controller and the Processor and shall be retained for the duration of their validity and subsequently for three additional full calendar years.
(4) If the Processor is of the opinion that an instruction of the Controller violates data protection provisions, it shall notify the Controller thereof without undue delay. The Processor shall be entitled to suspend the implementation of the relevant instruction until it is confirmed or amended by the Controller. The Processor may refuse to implement an instruction that is obviously unlawful.
### § 4 Basic obligations of the Processor
(1) The Processor is obliged to observe the legal provisions on data protection and not to disclose information obtained from the area of the Controller to third parties or expose it to their access. Documents and data shall be secured against disclosure to unauthorized persons, taking into account the state of the art.
(2) The Processor shall design the internal organization in its area of responsibility in such a way that it meets the special requirements of data protection. It shall ensure that it has taken all appropriate technical and organizational measures (TOMs) to adequately protect the data of the Controller pursuant to Art. 32 GDPR. The Processor is entitled to adapt measures to technical and organizational developments, provided that they do not fall short of the agreed standards. The TOMs can be viewed [here](https://help.k15t.com/help/Technical-and-organizational-measures.14252146740.html).
(3) The Processor has appointed as contact person for data protection: DDSK GmbH, Dr.-Klein-Straße 29, 88069 Tettnang, Germany; e-mail: [datenschutzbeauftragter@k15t.com](mailto:datenschutzbeauftragter@k15t.com).
(4) The persons employed in the data processing by the Processor are prohibited from collecting, using or otherwise processing personal data without authorization. The Processor shall oblige all persons entrusted by it with the processing and fulfillment of this Agreement ("Employees") accordingly (obligation to confidentiality, Art. 28 (3) lit. b GDPR) and shall instruct them about the special data protection obligations resulting from this Agreement as well as the existing instruction and/or purpose limitation and shall ensure compliance with the aforementioned obligation with due care. These obligations must be formulated in such a way that they remain in force even after termination of this Agreement or the employment relationship between the Employee and the Processor. The obligations shall be proven to the Controller in an appropriate manner upon request.
### § 5 Information obligations of the Processor
(1) In the event of disruptions, suspected data protection violations or breaches of contractual obligations of the Processor, suspected securityrelated incidents or other irregularities in the processing of personal data by the Processor, by persons employed by it within the scope of the contract or by third parties, the Processor shall inform the Controller in writing without undue delay. The same shall apply to audits of the Processor by the data protection supervisory authority. The notification of a personal data breach shall contain the following information as far as possible:
(a) a description of the nature of the personal data breach, including, to the extent possible, the categories and number of data subjects, the categories affected, and the number of personal data records affected;
(b) a description of the probable consequences of the injury; and
(c) a description of the measures taken or proposed by the Processor to address the breach and, where applicable, measures to mitigate its potential adverse effects.
(2) The Processor shall immediately take the necessary measures to secure the data and to mitigate any possible adverse consequences for the data subject(s), inform the Controller thereof and request further instructions from the Controller.
(3) The Processor shall furthermore be obligated to provide the Controller with information at any time insofar as the Controller's data is affected by a violation pursuant to Paragraph 1.
(4) If necessary, the Processor shall support the Controller in fulfilling the Controller's obligations pursuant to Art. 33 and 34 GDPR in an appropriate manner (Art. 28 (3) sentence 2 lit. f GDPR). Notifications for the Controller pursuant to Art. 33 or 34 GDPR may only be made by the Processor after prior instruction by the Controller pursuant to § 3 of this Agreement.
(5) Should the Controller's data at the Processor be endangered by attachment or seizure, by insolvency or composition proceedings or by other events or measures of third parties, the Processor shall inform the Controller thereof without undue delay, unless the Processor is prohibited from doing so by court or administrative order. In this context, the Processor shall immediately inform all competent bodies that the decision-making authority over the data lies exclusively with the Controller (Art. 4 No. 7 GDPR).
(6) The Processor shall inform the Controller without undue delay of any significant changes to the security measures pursuant to § 4 para. 2 of this Agreement.
(7) The Processor and, if applicable, its representative shall keep a register of all categories of processing activities carried out on behalf of the Controller, which shall contain all information pursuant to Art. 30 (2) GDPR. The directory shall be made available to the Controller upon request.
### § 6 Control rights of the Controller
(1) The Processor shall demonstrate to the Controller compliance with the obligations set forth in this Agreement by appropriate means.
(2) If, in individual cases, inspections by the Controller or an auditor commissioned by the Controller are necessary, they shall be carried out during normal business hours without disrupting operations. The Processor may make the inspection dependent on prior notification with an appropriate lead time and on the signing of a confidentiality agreement regarding the data of other customers and the technical and organizational measures set up. If the auditor commissioned by the Controller is in a competitive relationship with the Processor, the Processor shall have a right of objection against him.
(3) In order to carry out the control, the Processor only needs to permit such a person who is under a special obligation to maintain confidentiality, in particular with regard to information about the Processor's operations, its equipment, the Processor's business secrets and security measures. If the control is not carried out by a person already known to the Processor, such person must prove his legitimation by the Controller in writing at least ten calendar days before the control is carried out.
(4) The Controller shall document the inspection result and notify the Processor thereof. In the event of errors or irregularities which the Controller discovers, in particular during the inspection of order results, he shall inform the Processor without undue delay. If facts are found during the inspection, the future avoidance of which requires changes to the ordered procedure, the Controller shall inform the Processor of the necessary procedural changes without undue delay.
### § 7 Use of Subprocessors
(1) Within the scope of its contractual obligations, the Processor shall in principle be authorized to establish further subcontracting relationships with subprocessors ("Subprocessor Relationship"). The Processor shall carefully select subprocessors according to their suitability and reliability. The Processor shall oblige them in accordance with the provisions of this Agreement and in doing so shall ensure that the Controller can exercise its rights under this Agreement, in particular its audit and control rights. Upon request, the Processor shall provide the Controller with evidence of the conclusion of the aforementioned agreements with its subprocessors.
(2) The subprocessors currently working for the Processor in accordance with Paragraph 1 are listed in [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors). The Processor shall inform the Controller of any changes in a timely manner. The Controller may object within a reasonable period of time if an important reason under data protection law opposes the commissioning of the subprocessor.
(3) If subprocessors in a third country are to be involved, this shall only be done under the conditions specified in § 1 para. 5 sentence 2.
(4) A Subprocessor Relationship within the meaning of the above provisions does not exist if the Processor commissions third parties with services that are to be regarded as purely ancillary services. These include, for example, postal, transport and shipping services, security and cleaning services, as well as telecommunication services without any specific reference to services provided by the Processor to the Controller.
### § 8 Requests and rights of data subjects
(1) The Processor shall support the Controller as far as possible with appropriate technical and organizational measures in fulfilling the Controller's obligations pursuant to Articles 12 to 22 and Articles 32 and 36 GDPR.
(2) If a data subject asserts rights, such as the right to information, correction or deletion with regard to his/her data, directly against the Processor, the Processor shall forward the request to the Controller without undue delay, provided that an allocation to the Controller is possible according to the data subject. The Processor shall not be liable if the Data Subject's request is not answered, not answered correctly or not answered in a timely manner by the Controller.
### § 9 Liability
(1) The Controller and Processor are liable to data subjects in accordance with the provision set out in Art. 82 GDPR. The Processor shall coordinate any fulfillment of liability claims with the Controller.
(2) The Processor shall indemnify the Controller against all claims asserted by data subjects against the Controller due to the breach of an obligation imposed on the Processor by the GDPR or this Agreement or due to the noncompliance or breach of a lawful instruction separately issued by the Controller.
(3) The Processor does not have to indemnify the Controller if the data processing or measure giving rise to the Parties´ liability was carried out on the basis of instructions from the Controller. The same shall apply to measures that have been previously coordinated with the Controller. Coordination shall also be deemed to have taken place if a provision in this Agreement has been inserted at the request of the Controller.
(4) The Parties shall indemnify each other against liability to the extent that a Party proves that it is not responsible in any respect for the circumstance that caused the damage to a data subject. In all other respects, Art. 82(5) GDPR shall apply.
### § 10 Termination of the Main Agreement and this Agreement
(1) This Agreement shall remain valid after a termination of the Main Agreement for as long as the Processor has personal data which have been forwarded to him by the Controller or which he has collected for the Controller.
(2) The Processor shall return all documents, data and data carriers provided to it to the Controller after termination of the Main Agreement or at any time at the Controller's request or delete them at the Controller's request, unless there is an obligation to store the personal data under EU law or the law of the Federal Republic of Germany. The Processor shall provide documentary evidence of the proper deletion.
(3) Upon termination of this Agreement, the Main Agreement shall also terminate, provided that it cannot be performed without the processing of personal data.
### § 11 Final provisions
(1) Unless otherwise provided, declarations between the Parties shall be made in text form, whereby E mail shall suffice.
(2) The Agreement shall be governed by and construed in accordance with German law.
(3) Should one of the above provisions be or become invalid or should a provision that is necessary in itself not be included, this shall not affect the validity of the remaining provisions. The Parties shall endeavor to find a mutually agreeable provision in this case.
## Annex 1 - Purpose, nature of processing and categories of data subjects
The below tables describe the nature of personal data and categories of data subjects of the Controller that can generally be processed as part of the Processor's service list.
In view of the nature of the service, the Controller acknowledges that the Processor can neither review nor maintain the below table. The Controller undertakes to notify the Processor of any changes to the table below (via the communication channel specified in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel)).
### General processes
The following processes are available no matter which app or apps you use and regardless of whether you use Cloud or on premise apps.
| **Process** | **Purpose of processing** | **Categories of processing** | **Categories of personal data** | **Categories of data subjects** |
|----------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Customer support | Help users from the Controller's organisation to resolve usage problems or error situations and thus contribute to the value of the app for the Controller and improvement of the apps and documentation. | In customer support usage problems or error situations are reported by users from the Controller's organisation via the mechanism described in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). In the course of the support process reporters might be asked to provide Confluence support zips including log files Templates used for exporting to different formats page exports or space exports from Confluence JIRA support zips including log files Backbone support zips including log files and data of synchronised issues logs from the reporters browser console Data is provided through the support tool (Zendesk and Jira Service Management, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)), or in cases where the data provided is too large for that mechanism, we offer to use a data transfer service (Dropbox, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). Reporters can choose to provide their own mechanism of data transfer. The received data is then analysed manually or automatically for causes or indicators of reported usage problems or error situations. | The process is agnostic of any data supplied to it. For reporting a problem or error situations the * reporter's name * reporter's email address will be stored. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content * Assignees, reporters, participants of issues * Field values and changes on fields \& comments made by users of JIRA Cloud The ControlIer must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Users of Confluence (Cloud or on premise) * Users of JIRA (Cloud or on premise) The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Error tracking | For error tracking data is transferred from the end user's browser to an error reporting service, which allows analysis of errors without users having to actively report them. This is used to improve the quality of the apps. | Data describing the error context, like operations invoked, the user interface element clicked, technical context like browser, operating system values are transferred to the error reporting service (Sentry, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). Not all apps have implemented this feature yet and disabling can be requested through the channel described in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). | This service transfers a hash of a technical identifier, to be able to spot cases where single users have reoccurring or interconnected errors. This process additionally transfers the following data * URL * Browser and Operating System * Invoked operations and clicked user interface elements | * Users of Confluence (Cloud or on premise) * Users of JIRA (Cloud or on premise) |
| Product analytics | For product usage analytics data is transferred from the end user's browser to an analytics service, which allows to report on the usage of product features. This is used to improve the quality of the apps. | Data describing the invoked functionality of the app is sent to the analytics service. The data is stored by a sub-processor (Segment and Amplitude, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). | This service transfers a hash of a technical identifier, to be able to track typical usage patterns of functions inside the apps. | * Users of Confluence, that also use an app from the Processor (Cloud) * Users of JIRA, that also use an app from the Processor (Cloud) |
| License distribution | The apps are only usable with valid licenses. Licenses; i.e. commercial, evaluation and community or academic licenses; are distributed through the Atlassian Marketplace | All data attached to a license under [my.atlassian.com](http://my.atlassian.com/) is transferred to the Processor. The Processor will send informational email when evaluating or using a new app via sub-processor (ActiveCampaign, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). The Processor might also send transactional email informing receivers about their licenses via sub-processor (Mandrill, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)) | Data for a license includes: * email address * name * postal address, if provided * organisation | * technical contacts * sales contacts * partner contacts |
#### On premise
The Processor's on premise apps do not process data at the Processor or one of its sub-processors other than other than for the processes described above.
#### Cloud
The following table describes the data processing of all Cloud apps of the Processor.
The General processes that also apply to Cloud apps are described above.
The Processing is hosted on cloud (AWS, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)).
| **App** | **Purposes of processing** | **Categories of processing** | **Categories of personal data** | **Categories of data subjects** |
|---------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Scroll PDF Exporter for Confluence | Turns Confluence pages into beautiful PDF documents with rich output functionality and full control over styling. | Extraction of data from Confluence Cloud, transforming extracted data to PDF document and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | Owners of the Confluence Cloud instance, if the URL reveals the person's name. Users of Confluence Cloud The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Scroll Word Exporter for Confluence | Export Confluence content to Word -- happily. Turns Confluence pages into professionally styled Microsoft Word documents. | Extraction of data from Confluence Cloud, transforming extracted data to Microsoft Word document format and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Scroll HTML Exporter for Confluence | Create great static HTML exports of your Confluence content. Deploy content from Confluence to a web server or embed it anywhere. | Extraction of data from Confluence Cloud, transforming extracted data to ZIP file (containing HTML files) and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Scroll Exporter Extensions | Expand the functionality of Scroll Exporters for Cloud for finer control over content usage and formatting. | No additional data is processed through this app, it is only usable in combination with Scroll Word Exporter for Confluence or Scroll PDF Exporter for Confluence. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
| Scroll ImageMap for Confluence | Bring Confluence images to life with multiple clickable link areas and mouseover tooltips that engage and inform your team. | The data is stored in Confluence and processed in the user's browser. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
| Scroll Documents for Confluence | Define a tree of pages as a Document---track changes, control versions, get powerful document management functionality in Confluence. | Extraction of data from the Confluence Cloud instance and archiving it on the Confluence Cloud instance. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Variants for Scroll Documents | Manage conditional content and publish variants of your documentation based on audience needs. | This extension app can only be used with Scroll Documents for Confluence and adds no categories of processing. | This extension app can only be used with Scroll Documents for Confluence and introduces no categories of personal data. | This extension app can only be used with Scroll Documents for Confluence and adds no categories of data subjects. |
| Translations for Scroll Documents | Translate your Scroll Documents into other languages -- in Confluence or collaborate with translation professionals using XLIFF. | This extension app can only be used with Scroll Documents for Confluence and adds the following categories of processing: * Extraction of data from Confluence Cloud, transforming extracted data to XLIFF format and supplying a link to the exported document. | This extension app can only be used with Scroll Documents for Confluence and adds no categories of personal data. | This extension app can only be used with Scroll Documents for Confluence and adds no categories of data subjects. |
| Scroll Viewport for Confluence | Publish your Confluence documentation as a help center: customize the theme \& domain, version content \& integrate with other tools. | Extraction of data from the Confluence Cloud instance, transforming extracted data to a stand-alone, public website and hosting that website including a full-text search index. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID The app is unaware of the type of data supplied to it. Example categories of personal data are: * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Backbone Issue Sync for JIRA | Synchronize Jira to Jira -- map issue data across departmental and B2B borders with ease, flexibility, and security. | Extraction of issue data from the JIRA Cloud, transforming it according to user defined rules and storing it in JIRA Cloud. | Reports on the Name of the JIRA Cloud instance Atlassian account ID The app is unaware of the type of data supplied to it. Example categories of personal data are: Assignees, reporters, participants of issues Field values and changes on fields \& comments made by users of JIRA Cloud The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the JIRA Cloud instance, if the URL reveals the person's name. * Users of JIRA Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Orderly Databases for Confluence | Structure content and pages in Confluence with page metadata, custom field types, tables, reports -- like better page properties. | Extraction of data from the Confluence Cloud instance and archiving it on the Confluence Cloud instance. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Scroll Content Quality for Confluence | Check content quality (ie. check spelling, terminology, macros, links etc) and enforce style standards in your Confluence pages. | The data is stored in Confluence and processed in the user's browser. | Reports on the: * Name (URL) of the Confluence Cloud instance * Atlassian account ID | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
## Annex 2 - Authorized persons, entitled persons, Communication channel
Authorized persons under this Agreements are the contacts listed at [my.atlassian.com](http://my.atlassian.com/) for the respective product identified by the SEN (Service Entitlement Number).
Instructions are to be transmitted by the following communication channel:
E-Mail to [help@k15t.com](mailto:help@k15t.com) or request via [support.k15t.com](https://support.k15t.com/).
## Annex 3 - Sub-processors
The controller approves the following sub-processors to be used for the described purposes by the processor:
* ActiveCampaign, Inc., Chicago, USA: We use ActiveCampaign to send informational email when you evaluate or buy a new app. The ActiveCamapign privacy policy can be found [here](https://www.activecampaign.com/privacy-policy/).
* Amazon Web Services, Inc., Seattle, USA: We use AWS to host our Cloud apps and Product Analytics service. The AWS privacy statement can be found [here](https://aws.amazon.com/privacy/).
* Amplitude, Inc., San Francisco, USA: We use Amplitude to visualize and analyze how our apps are used. The Amplitude privacy statement can be found [here](https://amplitude.com/privacy).
* Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Software Cloud for tracking software development and task management, and Atlassian Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [here](https://www.atlassian.com/legal/privacy-policy).
* Dropbox International Unlimited Company, Dublin, Ireland: We use Dropbox for transferring files in our support process. The Dropbox privacy statement can be found [here](https://www.dropbox.com/privacy).
* Mandrill, The Rocket Science Group LLC d/b/a MailChimp, Atlanta, USA : We use Mandrill to send transactional email about your app licenses. The Mandrill privacy statement can be found [here](https://mailchimp.com/legal/privacy/).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of our Cloud Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [here](https://sentry.io/privacy/).
* [Segment.io](http://segment.io/), Inc, San Francisco, USA: We use Segment to collect data on how our apps are used. The Segment privacy statement can be found [here](https://segment.com/legal/privacy/).
* Zendesk, Inc., San Francisco, USA: We use a Zendesk tool for the creation, tracking and administration of support tickets. The Zendesk privacy statement can be found [here](https://www.zendesk.com/company/privacy/).
---
language: "en"
---
# Data Processing Addendum - 24-01-15
## Data Processing Addendum
*Effective starting: January 15th, 2024 until June 30th 2026 (* [*view previous version*](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-22-07-08.md)*)*
Data Processing Agreement (DPA) pursuant to Art. 28 (3) GDPR between the customer ("Controller") and K15t GmbH, Ostendstraße 110, 70188 Stuttgart, Germany ("Processor") (collectively also "Parties").
### § 1 Subject of the agreement
(1) The Processor shall provide the Controller with software solutions in accordance with the [Main Agreement](https://www.k15t.com/legal/customer-agreement). In doing so, the Processor shall obtain access to personal data and shall process such data exclusively on behalf of and in accordance with the instructions of the Controller. The scope and purpose of the data processing by the Processor are set out in the Main Agreement. The Controller is solely responsible for assessing the permissibility of the data processing in accordance with Art. 6 (1) GDPR.
(2) The Parties conclude the present agreement to specify the mutual rights and obligations under data protection law. In case of doubt, the provisions of this Agreement shall take precedence over the provisions of the Main Agreement.
(3) The provisions of this Agreement shall apply to all activities related to the Main Agreement in which the Processor and its employees or persons authorized by the Processor come into contact with personal data originating from or collected for the Controller or otherwise processed on the Controller's behalf.
(4) The term of this Agreement shall be based on the term of the Main Agreement, unless the following provisions give rise to obligations or rights of termination going beyond this.
(5) The provision of the contractually agreed data processing usually takes place in a member state of the European Union or another contracting state of the Agreement on the European Contractual Area (Decision 94/1/EC). If the Processor transfers Personal Data to subcontractors outside the EU or the EEA, they have previously agreed to comply with the standard data protection clauses pursuant to Commission Implementing Decision (EU) 2021/914 of 4.6.2021 and thus ensure an adequate level of data protection within the meaning of Art. 46 (2) lit. c GDPR.
### § 2 Type of data processed
The personal data to which the Processor will have access in the course of the performance of the Main Agreement are set out in [Annex 1](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex1-Purpose,natureofprocessingandcategoriesofdatasubjects).
### § 3 Controller's right of instruction
(1) The Processor may only collect, use or otherwise process data within the scope of the Main Agreement and in accordance with the instructions of the Controller; this applies in particular with regard to the transfer of personal data to a third country or to an international organization. If the Processor is required by the law of the European Union or the Member States to which it is subject to carry out further processing, it shall notify the Controller of these legal requirements prior to the processing.
(2) The instructions of the Controller are initially defined by this Agreement and may thereafter be amended, supplemented or replaced by the Controller by individual written instructions. The authorized contact persons of each Party and the communication channel to be used are shown in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). Any changes shall be taken into account in a timely manner.
(3) All instructions issued shall be documented by both the Controller and the Processor and shall be retained for the duration of their validity and subsequently for three additional full calendar years.
(4) If the Processor is of the opinion that an instruction of the Controller violates data protection provisions, it shall notify the Controller thereof without undue delay. The Processor shall be entitled to suspend the implementation of the relevant instruction until it is confirmed or amended by the Controller. The Processor may refuse to implement an instruction that is obviously unlawful.
### § 4 Basic obligations of the Processor
(1) The Processor is obliged to observe the legal provisions on data protection and not to disclose information obtained from the area of the Controller to third parties or expose it to their access. Documents and data shall be secured against disclosure to unauthorized persons, taking into account the state of the art.
(2) The Processor shall design the internal organization in its area of responsibility in such a way that it meets the special requirements of data protection. It shall ensure that it has taken all appropriate technical and organizational measures (TOMs) to adequately protect the data of the Controller pursuant to Art. 32 GDPR. The Processor is entitled to adapt measures to technical and organizational developments, provided that they do not fall short of the agreed standards. The TOMs can be viewed [here](https://help.k15t.com/help/technical-and-organizational-measures).
(3) According to Art. 37 GDPR the processor has designated a Data Protection Officer: DDSK GmbH, Dr.-Klein-Straße 29, 88069 Tettnang, Germany; e-mail: [datenschutzbeauftragter@k15t.com](mailto:datenschutzbeauftragter@k15t.com).
(4) The persons employed in the data processing by the Processor are prohibited from collecting, using or otherwise processing personal data without authorization. The Processor shall oblige all persons entrusted by it with the processing and fulfillment of this Agreement ("Employees") accordingly (obligation to confidentiality, Art. 28 (3) lit. b GDPR) and shall instruct them about the special data protection obligations resulting from this Agreement as well as the existing instruction and/or purpose limitation and shall ensure compliance with the aforementioned obligation with due care. These obligations must be formulated in such a way that they remain in force even after termination of this Agreement or the employment relationship between the Employee and the Processor. The obligations shall be proven to the Controller in an appropriate manner upon request.
### § 5 Information obligations of the Processor
(1) In the event of disruptions, suspected data protection violations or breaches of contractual obligations of the Processor, suspected security related incidents or other irregularities in the processing of personal data by the Processor, by persons employed by it within the scope of the contract or by third parties, the Processor shall inform the Controller in writing without undue delay. The same shall apply to audits of the Processor by the data protection supervisory authority. The notification of a personal data breach shall contain the following information as far as possible:
(a) a description of the nature of the personal data breach, including, to the extent possible, the categories and number of data subjects, the categories affected, and the number of personal data records affected;
(b) a description of the probable consequences of the injury; and
(c) a description of the measures taken or proposed by the Processor to address the breach and, where applicable, measures to mitigate its potential adverse effects.
(2) The Processor shall immediately take the necessary measures to secure the data and to mitigate any possible adverse consequences for the data subject(s), inform the Controller thereof and request further instructions from the Controller.
(3) The Processor shall furthermore be obligated to provide the Controller with information at any time insofar as the Controller's data is affected by a violation pursuant to Paragraph 1.
(4) If necessary, the Processor shall support the Controller in fulfilling the Controller's obligations pursuant to Art. 33 and 34 GDPR in an appropriate manner (Art. 28 (3) sentence 2 lit. f GDPR). Notifications for the Controller pursuant to Art. 33 or 34 GDPR may only be made by the Processor after prior instruction by the Controller pursuant to § 3 of this Agreement.
(5) Should the Controller's data at the Processor be endangered by attachment or seizure, by insolvency or composition proceedings or by other events or measures of third parties, the Processor shall inform the Controller thereof without undue delay, unless the Processor is prohibited from doing so by court or administrative order. In this context, the Processor shall immediately inform all competent bodies that the decision-making authority over the data lies exclusively with the Controller (Art. 4 No. 7 GDPR).
(6) The Processor shall inform the Controller without undue delay of any significant changes to the security measures pursuant to § 4 para. 2 of this Agreement.
(7) The Processor and, if applicable, its representative shall keep a register of all categories of processing activities carried out on behalf of the Controller, which shall contain all information pursuant to Art. 30 (2) GDPR. The directory shall be made available to the Controller upon request.
(8) The processor shall cooperate to an appropriate extent in the preparation of the list of procedures by the controller and in the preparation of a data protection impact assessment pursuant to Art. 35 GDPR and, if applicable, in the prior consultation of the supervisory authorities pursuant to Art. 36 GDPR. It must provide the controller with the necessary information in an appropriate manner.
### § 6 Control rights of the Controller
(1) The Processor shall demonstrate to the Controller compliance with the obligations set forth in this Agreement by appropriate means.
(2) If, in individual cases, inspections by the Controller or an auditor commissioned by the Controller are necessary, they shall be carried out during normal business hours without disrupting operations. The Processor may make the inspection dependent on prior notification with an appropriate lead time and on the signing of a confidentiality agreement regarding the data of other customers and the technical and organizational measures set up. If the auditor commissioned by the Controller is in a competitive relationship with the Processor, the Processor shall have a right of objection against him.
(3) In order to carry out the control, the Processor only needs to permit such a person who is under a special obligation to maintain confidentiality, in particular with regard to information about the Processor's operations, its equipment, the Processor's business secrets and security measures. If the control is not carried out by a person already known to the Processor, such person must prove his legitimation by the Controller in writing at least ten calendar days before the control is carried out.
(4) The Controller shall document the inspection result and notify the Processor thereof. In the event of errors or irregularities which the Controller discovers, in particular during the inspection of order results, he shall inform the Processor without undue delay. If facts are found during the inspection, the future avoidance of which requires changes to the ordered procedure, the Controller shall inform the Processor of the necessary procedural changes without undue delay.
### § 7 Use of Subprocessors
(1) Within the scope of its contractual obligations, the Processor shall in principle be authorized to establish further subcontracting relationships with subprocessors ("Subprocessor Relationship"). The Processor shall carefully select subprocessors according to their suitability and reliability. The Processor shall oblige them in accordance with the provisions of this Agreement and in doing so shall ensure that the Controller can exercise its rights under this Agreement, in particular its audit and control rights. Upon request, the Processor shall provide the Controller with evidence of the conclusion of the aforementioned agreements with its subprocessors.
(2) The subprocessors currently working for the Processor in accordance with Paragraph 1 are listed in [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors). The Processor shall inform the Controller of any changes in a timely manner. The Controller may object within a reasonable period of time if an important reason under data protection law opposes the commissioning of the subprocessor.
(3) If subprocessors in a third country are to be involved, this shall only be done under the conditions specified in § 1 para. 5 sentence 2.
(4) A Subprocessor Relationship within the meaning of the above provisions does not exist if the Processor commissions third parties with services that are to be regarded as purely ancillary services. These include, for example, postal, transport and shipping services, security and cleaning services, as well as telecommunication services without any specific reference to services provided by the Processor to the Controller.
### § 8 Requests and rights of data subjects
(1) The Processor shall support the Controller as far as possible with appropriate technical and organizational measures in fulfilling the Controller's obligations pursuant to Articles 12 to 22 and Articles 32 to 36 GDPR.
(2) If a data subject asserts rights, such as the right to information, correction or deletion with regard to his/her data, directly against the Processor, the Processor shall forward the request to the Controller without undue delay, provided that an allocation to the Controller is possible according to the data subject. The Processor shall not be liable if the Data Subject's request is not answered, not answered correctly or not answered in a timely manner by the Controller.
### § 9 Liability
(1) The Controller and Processor are liable to data subjects in accordance with the provision set out in Art. 82 GDPR. The Processor shall coordinate any fulfillment of liability claims with the Controller.
(2) The Processor shall indemnify the Controller against all claims asserted by data subjects against the Controller due to the breach of an obligation imposed on the Processor by the GDPR or this Agreement or due to the noncompliance or breach of a lawful instruction separately issued by the Controller.
(3) The Processor does not have to indemnify the Controller if the data processing or measure giving rise to the Parties´ liability was carried out on the basis of instructions from the Controller. The same shall apply to measures that have been previously coordinated with the Controller. Coordination shall also be deemed to have taken place if a provision in this Agreement has been inserted at the request of the Controller.
(4) The Parties shall indemnify each other against liability to the extent that a Party proves that it is not responsible in any respect for the circumstance that caused the damage to a data subject. In all other respects, Art. 82(5) GDPR shall apply.
### § 10 Termination of the Main Agreement and this Agreement
(1) This Agreement shall remain valid after a termination of the Main Agreement for as long as the Processor has personal data which have been forwarded to him by the Controller or which he has collected for the Controller.
(2) The Processor shall return all documents, data and data carriers provided to it to the Controller after termination of the Main Agreement or at any time at the Controller's request or delete them at the Controller's request, unless there is an obligation to store the personal data under EU law or the law of the Federal Republic of Germany. The Processor shall provide documentary evidence of the proper deletion.
(3) Upon termination of this Agreement, the Main Agreement shall also terminate, provided that it cannot be performed without the processing of personal data.
### § 11 Final provisions
(1) Unless otherwise provided, declarations between the Parties shall be made in text form, whereby E mail shall suffice.
(2) The Agreement shall be governed by and construed in accordance with German law.
(3) Should one of the above provisions be or become invalid or should a provision that is necessary in itself not be included, this shall not affect the validity of the remaining provisions. The Parties shall endeavor to find a mutually agreeable provision in this case.
## Annex 1 - Purpose, nature of processing and categories of data subjects
The below tables describe the nature of personal data and categories of data subjects of the Controller that can generally be processed as part of the Processor's service list.
In view of the nature of the service, the Controller acknowledges that the Processor can neither review nor maintain the below table. The Controller undertakes to notify the Processor of any changes to the table below (via the communication channel specified in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel)).
### General processes
The following processes are available no matter which app or apps you use and regardless of whether you use Cloud or on premise apps.
| **Process** | **Purpose of processing** | **Categories of processing** | **Categories of personal data** | **Categories of data subjects** |
|----------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Customer support | Help users from the Controller's organisation to resolve usage problems or error situations and thus contribute to the value of the app for the Controller and improvement of the apps and documentation. | In customer support usage problems or error situations are reported by users from the Controller's organisation via the mechanism described in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). In the course of the support process reporters might be asked to provide * Confluence support zips including log files * Templates used for exporting to different formats * page exports or space exports from Confluence * JIRA support zips including log files * Backbone support zips including log files and data of synchronised issues * logs from the reporters browser console Data is provided through the support tool (Jira Service Management, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)), or in cases where the data provided is too large for that mechanism, we offer to use a data transfer service (Google Drive, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). Reporters can choose to provide their own mechanism of data transfer. The received data is then analysed manually or automatically for causes or indicators of reported usage problems or error situations. | The process is agnostic of any data supplied to it. For reporting a problem or error situations the * reporter's name * reporter's email address will be stored. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content * Assignees, reporters, participants of issues * Field values and changes on fields \& comments made by users of JIRA Cloud The ControlIer must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Users of Confluence (Cloud or on premise) * Users of JIRA (Cloud or on premise) The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Error tracking | For error tracking data is transferred from the end user's browser to an error reporting service, which allows analysis of errors without users having to actively report them. This is used to improve the quality of the apps. | Data describing the error context, like operations invoked, the user interface element clicked, technical context like browser, operating system values are transferred to the error reporting service (Sentry, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). Not all apps have implemented this feature yet and disabling can be requested through the channel described in [Annex 2](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex2-Authorizedpersons,entitledpersons,Communicationchannel). | This service transfers a hash of a technical identifier, to be able to spot cases where single users have reoccurring or interconnected errors. This process additionally transfers the following data * URL * Browser and Operating System * Invoked operations and clicked user interface elements * IP address of the end user's device | * Users of Confluence (Cloud or on premise) * Users of JIRA (Cloud or on premise) |
| Product analytics | For product usage analytics data is transferred from the end user's browser to an analytics service, which allows to report on the usage of product features. This is used to improve the quality of the apps. | Data describing the invoked functionality of the app is sent to the analytics service. The data is stored by a sub-processor (Segment and Amplitude, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). | This service transfers a hash of a technical identifier, to be able to track typical usage patterns of functions inside the apps. | * Users of Confluence, that also use an app from the Processor (Cloud) * Users of JIRA, that also use an app from the Processor (Cloud) |
| License distribution | The apps are only usable with valid licenses. Licenses; i.e. commercial, evaluation and community or academic licenses; are distributed through the Atlassian Marketplace | All data attached to a license under [my.atlassian.com](http://my.atlassian.com/) is transferred to the Processor. The Processor will send informational email when evaluating or using a new app via sub-processor (ActiveCampaign, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)). The Processor might also send transactional email informing receivers about their licenses via sub-processor (Google Gmail, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)) | Data for a license includes: * email address * name * postal address, if provided * organisation | * technical contacts * sales contacts * partner contacts |
#### On premise
The Processor's on premise apps do not process data at the Processor or one of its sub-processors other than other than for the processes described above.
#### Cloud
The following table describes the data processing of all Cloud apps of the Processor.
The General processes that also apply to Cloud apps are described above.
The Processing is hosted on cloud (AWS, see [Annex 3](https://www.k15t.com/legal/data-processing-addendum#DataProcessingAddendum-Annex3-Sub-processors)).
| **App** | **Purposes of processing** | **Categories of processing** | **Categories of personal data** | **Categories of data subjects** |
|-----------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Scroll PDF Exporter for Confluence | Turns Confluence pages into beautiful PDF documents with rich output functionality and full control over styling. | Extraction of data from Confluence Cloud, transforming extracted data to PDF document and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | Owners of the Confluence Cloud instance, if the URL reveals the person's name. Users of Confluence Cloud The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Scroll Word Exporter for Confluence | Export Confluence content to Word -- happily. Turns Confluence pages into professionally styled Microsoft Word documents. | Extraction of data from Confluence Cloud, transforming extracted data to Microsoft Word document format and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Scroll HTML Exporter for Confluence | Create great static HTML exports of your Confluence content. Deploy content from Confluence to a web server or embed it anywhere. | Extraction of data from Confluence Cloud, transforming extracted data to ZIP file (containing HTML files) and supplying a link to the exported document. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address Additionally this Cloud app can create a Support ticket directly (see table above) from the app on the user's request. The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Scroll Exporter Extensions | Expand the functionality of Scroll Exporters for Cloud for finer control over content usage and formatting. | No additional data is processed through this app, it is only usable in combination with Scroll Word Exporter for Confluence or Scroll PDF Exporter for Confluence. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
| Scroll ImageMap for Confluence | Bring Confluence images to life with multiple clickable link areas and mouseover tooltips that engage and inform your team. | The data is stored in Confluence and processed in the user's browser. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
| Scroll Content Manager for Confluence | Define a tree of pages as a Document---track changes, control versions, get powerful document management functionality in Confluence. | Extraction of data from the Confluence Cloud instance and archiving it on the Confluence Cloud instance. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address The app is unaware of the type of data supplied to it. Example categories of personal data are: * project reports including project collaborators * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Variants for Scroll Content Manager | Manage conditional content and publish variants of your documentation based on audience needs. | This extension app can only be used with Scroll Content Manager for Confluence and adds no categories of processing. | This extension app can only be used with Scroll Content Manager for Confluence and introduces no categories of personal data. | This extension app can only be used with Scroll Content Manager for Confluence and adds no categories of data subjects. |
| Translations for Scroll Content Manager | Translate your Scroll Content into other languages -- in Confluence or collaborate with translation professionals using XLIFF. | This extension app can only be used with Scroll Content Manager for Confluence and adds the following categories of processing: * Extraction of data from Confluence Cloud, transforming extracted data to XLIFF format and supplying a link to the exported document. | This extension app can only be used with Scroll Content Manager for Confluence and adds no categories of personal data. | This extension app can only be used with Scroll Content Manager for Confluence and adds no categories of data subjects. |
| Scroll Sites for Confluence | Publish your Confluence documentation as a help center: customize the theme \& domain, version content \& integrate with other tools. | Extraction of data from the Confluence Cloud instance, transforming extracted data to a stand-alone, public website and hosting that website including a full-text search index. | Reports on the * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address The app is unaware of the type of data supplied to it. Example categories of personal data are: * information on authors of or collaborators on Confluence content The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud * Visitors to the publicly hosted Scroll Sites website (including anonymous external third parties) The Controller must inform the Processor if he processes data of additional categories of data subjects inside Confluence, JIRA or the app. |
| Backbone Issue Sync for JIRA | Synchronize Jira to Jira -- map issue data across departmental and B2B borders with ease, flexibility, and security. | Extraction of issue data from the JIRA Cloud, transforming it according to user defined rules and storing it in JIRA Cloud. | Reports on the: * Name of the JIRA Cloud instance * Atlassian account ID * IP address The app is unaware of the type of data supplied to it. Example categories of personal data are: Assignees, reporters, participants of issues Field values and changes on fields \& comments made by users of JIRA Cloud The Controller must inform the Processor if he processes additional categories of personal data inside Confluence, JIRA or the app. | * Owners of the JIRA Cloud instance, if the URL reveals the person's name. * Users of JIRA Cloud The Controller must inform the Processor if he processes additional categories of data subjects with this app. |
| Scroll Content Quality for Confluence | Check content quality (ie. check spelling, terminology, macros, links etc) and enforce style standards in your Confluence pages. | The data is stored in Confluence and processed in the user's browser. | Reports on the: * Name (URL) of the Confluence Cloud instance * Atlassian account ID * IP address | * Owners of the Confluence Cloud instance, if the URL reveals the person's name. * Users of Confluence Cloud |
## Annex 2 - Authorized persons, entitled persons, Communication channel
Authorized persons under this Agreements are the contacts listed at [my.atlassian.com](http://my.atlassian.com/) for the respective product identified by the SEN (Service Entitlement Number).
Instructions are to be transmitted by the following communication channel:
E-Mail to [help@k15t.com](mailto:help@k15t.com) or request via [support.k15t.com](https://support.k15t.com/).
## Annex 3 - Sub-processors
The controller approves the following sub-processors to be used for the described purposes by the processor:
* ActiveCampaign, Inc., Chicago, USA: We use ActiveCampaign to send informational email when you evaluate or buy a new app. The ActiveCamapign privacy policy can be found [here](https://www.activecampaign.com/privacy-policy/).
* Amazon Web Services, Inc., Seattle, USA: We use AWS to host our Cloud apps and Product Analytics service. The AWS privacy statement can be found [here](https://aws.amazon.com/privacy/).
* Amplitude, Inc., San Francisco, USA: We use Amplitude to visualize and analyze how our apps are used. The Amplitude privacy statement can be found [here](https://amplitude.com/privacy).
* Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Software Cloud for tracking software development and task management, and Atlassian Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [here](https://www.atlassian.com/legal/privacy-policy).
* Google Cloud EMEA Limited, Dublin, Ireland: We use Google Gmail for sending and receiving emails. This includes incoming and outgoing emails to and from K15t email lists, personal mailboxes, emails for support issues or transactional emails to inform about licenses. We use Google Drive for transferring files in our support process. The Google Cloud privacy statement can be found [here](https://cloud.google.com/terms/cloud-privacy-notice?hl=en).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of our Cloud Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [here](https://sentry.io/privacy/).
* [Segment.io](http://segment.io/), Inc, San Francisco, USA: We use Segment to collect data on how our apps are used. The Segment privacy statement can be found [here](https://segment.com/legal/privacy/).
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# Data Processing Addendum (old)
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# Data Security and Privacy Statement
## Data Security Statement
Effective starting: July 1, 2026
Protecting your data and your privacy is a high priority and is very important to us. K15t adheres to a strict policy for ensuring the security and privacy of your data, in particular your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information, collectively such personally identifiable information "Personal Data").
* [Cloud Apps](https://www.k15t.com/legal/data-security-and-privacy-statement#Cloud-Apps)
* [Data Center Apps](https://www.k15t.com/legal/data-security-and-privacy-statement#Data-Center-Apps)
This privacy statement is accompanied by the [++Data Processing Addendum++](https://www.k15t.com/legal/data-processing-addendum).
## Overview
K15t provides hosted services ("**Cloud Apps** ") for Atlassian Cloud Products. The Apps are delivered through the Atlassian Connect App framework ("**Atlassian Connect**"). Cloud Apps can be identified by the "Cloud" category in the corresponding Atlassian Marketplace listing.
K15t also provides downloadable products ("**Data Center Apps**") for Atlassian Data Center Products, which are installed on the client's IT-systems. Data Center Apps can be identified by the "Data Center" category in the corresponding Atlassian Marketplace listing.
This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data for both Cloud and Data Center Apps.
In the following all data created by an Atlassian Cloud or Data Center Product end user and stored within the Atlassian Product are defined as "**Customer Data**".
### Legal Basis for Processing
K15t processes Personal Data in accordance with the General Data Protection Regulation (GDPR). Depending on the type of data and processing activity, the legal basis is one or more of the following:
* If we obtain your consent for the processing of personal data, this consent serves as the legal basis (Art. 6(1)(a) GDPR).
* If the processing of personal data is necessary for the performance of a contract to which you are a party, or to carry out pre-contractual steps, this necessity serves as the legal basis (Art. 6(1)(b) GDPR).
* If processing is necessary to protect a legitimate interest of K15t or a third party, and your rights and freedoms do not override this interest, this legitimate interest serves as the legal basis (Art. 6(1)(f) GDPR).
### Data Security
We maintain state-of-the-art [++technical and organizational measures++](https://help.k15t.com/help/technical-and-organizational-measures) in order to ensure data security, in particular for the protection of your Personal Data. These measures are regularly reviewed and updated to ensure they remain state-of-the-art. For more information about our data security measures, please contact us at [++privacy@k15t.com++](mailto:privacy@k15t.com).
## Cloud Apps
### Data Storage
By default, our Cloud Apps do **not** store Customer Data themselves. Instead, Customer Data remains within the corresponding Atlassian Cloud Product. The Atlassian Cloud Product Security Statement can be found [++here++](https://www.atlassian.com/trust/security/security-practices#security-philosophy).
Across all Cloud Apps, the following categories of data may be processed: Account Data, Support Data, Real-time Error Tracking Data. Product Analytics Data is processed only for Scroll Content Manager and Backbone Work Sync.
In addition, only in specific cases (outlined per app below) do our Cloud Apps temporarily store Operation Data that is required for the operation of the service:
* Scroll Word Exporter
* Scroll PDF Exporter
* Scroll HTML Exporter
* Scroll Content Manager
* Scroll Sites
* Backbone Work Sync
### Data Location
Data location depends on the data residency location chosen by your administrators. Currently, we provide data residency support for these locations:
* Oregon, USA - when using the 'USA' location
* Frankfurt, Germany - when using the 'German' or 'Europe' locations
If a Cloud App does not support your chosen data residency location, data will default to Oregon, USA.
Important: Changing the region for your Confluence or Jira instance does not automatically move existing app data. App data remains in the region that the instance was initially used, and a manual [++app data migration++](https://support.atlassian.com/security-and-access-policies/docs/moving-your-marketplace-apps-data-to-another-location/) must be initiated to move it between regions.
Cloud Apps supporting data residency:
* Scroll Word Exporter
* Scroll PDF Exporter
* Scroll HTML Exporter
* Scroll Content Manager
* Backbone Work Sync
### Access to Customer Data
Only authorized K15t employees from our support and development teams have access to Customer Data. Additionally, approved sub-processors may process Customer Data on our behalf. All sub-processors are contractually bound to the same data security and privacy standards that apply to us under GDPR.
### Data Retention
If a customer unsubscribes from our Cloud App we mark stored Customer Data for deletion. The data is deleted after 180 days at the latest if the customer does not re-subscribe. However, the customer can contact us at [++privacy@k15t.com++](mailto:privacy@k15t.com) to request an earlier deletion.
## Data Center Apps
### Data Storage
By default, our Data Center Apps do not store Customer Data themselves. Instead, Customer Data remains within the corresponding Atlassian Data Center Product.
Only in specific cases (outlined per app below) do our Data Center Apps temporarily store Customer Data that is required for the operation of the service.
**Data Center** Scroll Word Exporter, Scroll PDF Exporter, Scroll HTML Exporter, Scroll Content Manager, Scroll Sites, Backbone Work Sync
* Support Data
* Real-time Error Tracking Data
* Account Data
### Data Location
Regions used by sub-processors for processing.
### Access to Customer Data
Only authorized K15t employees from our support and development teams have access to Customer Data. Additionally, approved sub-processors may process Customer Data on our behalf. All sub-processors are contractually bound to the same data security and privacy standards that apply to us under GDPR.
## Categories of Data
* Account Data: Data provided and generated by Atlassian required for license validation, contract administration and communication with the customer instance. Includes: email address, name, postal address (if provided), organization, technical contacts, billing contacts, partner contacts.
Support Data: Data submitted by users when reporting problems. The process is agnostic of the content supplied. Can include: reporter's name and email address, and any data provided in the course of the support process.
Real-time Error Tracking Data: Error context captured from end users' browsers and sent to Sentry. Includes: AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages, browser type and version, operating system, URL at time of error, invoked operations, clicked UI elements, IP address.
Product Analytics Data: Feature usage data collected to support product decisions. Includes: User / Account ID and Site URL. Personal data is anonymized before further processing. After anonymization, individual end users cannot be identified.
Operation Data: Customer Data temporarily stored by Cloud Apps as required for the operation of the service. This includes data created by end users within the Atlassian product (e.g. pages, spaces, work items, attachments, comments) as well as app-generated data (e.g. logs, configurations).
| **App(s)** | **Retention** | **Description** |
|--------------------------------------------------------------------|---------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|
| Scroll Word Exporter, Scroll PDF Exporter and Scroll HTML Exporter | Operational data is deleted within 72 hours; logs are deleted after 14 days. | e.g. license information, spaces, pages, attachments, users, projects, issues, comments, metadata, Logs (page titles, content URLs, and error messages) |
| Scroll Content Manager | Operational data is deleted within 90 days. | e.g. license information, spaces, pages, attachments, users, projects, issues, comments, metadata. |
| Scroll Sites | Operational data is deleted within 180 days after license expiration or unsubscribe. | e.g. website content generated by the App. |
| Backbone Work Sync | Operational data is deleted when the integration is removed or within 180 days after unsubscribe. | e.g. license information, projects, configurations, issues, attachments, users, comments, metadata. |
## Sub-processors
Our sub-processors are:
* Amazon Web Services, Inc., Seattle, USA: Our Cloud Apps are hosted on Amazon Web Services (AWS) cloud services in the datacenters mentioned above in the section 'Data Location'. The AWS privacy statement can be found [++here++](https://aws.amazon.com/privacy/)
* Atlassian Pty Ltd, Sydney, Australia: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Cloud for tracking software development and task management, and Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [++here++](https://www.atlassian.com/legal/privacy-policy).
* Google Cloud EMEA Limited, Dublin, Ireland: We use Google Workspace for sending and receiving emails. This includes incoming and outgoing emails to and from K15t email lists, personal mailboxes, emails for support issues or transactional emails to inform about licenses. We use Google Drive for transferring files in our support process. The Google Cloud privacy statement can be found [++here++](https://cloud.google.com/terms/cloud-privacy-notice?hl=en).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of selected Cloud/Data Center Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [++here++](https://sentry.io/privacy/).
## Your Rights
When we process your data, you are considered a "data subject" within the meaning of the GDPR. You have the following rights: the right of access, the right to rectification, the right to restriction of processing, the right to erasure, the right to be informed, and the right to data portability. You also have the right to object, the right to withdraw your consent, and the right to lodge a complaint with a regulatory authority.
---
language: "en"
---
# Data Security and Privacy Statement - 26-06-30
## Data Security Statement
*Effective starting: November 6th, 2025 (* [*view previous version*](https://www.k15t.com/legal/data-security-and-privacy-statement/data-security-statement-22-03-15.md)*)*
Protecting your data and your privacy is a high priority and is very important to us. K15t adheres to a strict policy for ensuring the security and privacy of your data, in particular your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information, collectively such personally identifiable information "Personal Data").
* [Cloud Apps](https://www.k15t.com/legal/data-security-and-privacy-statement/data-security-and-privacy-statement-26-06-30.md#Cloud-Apps)
* [Data Center Apps](https://www.k15t.com/legal/data-security-and-privacy-statement/data-security-and-privacy-statement-26-06-30.md#Data-Center-Apps)
This privacy statement is accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md).
## Overview
K15t provides hosted services ("Cloud Apps") for Atlassian Cloud Products. The Apps are delivered through the Atlassian Connect App framework ("Atlassian Connect"). Cloud Apps can be identified by the "Cloud" category in the corresponding Atlassian Marketplace listing.
K15t also provides downloadable products ("Data Center Apps") for Atlassian Data Center Products, which are installed on the client's IT-systems. Data Center Apps can be identified by the "Data Center" category in the corresponding Atlassian Marketplace listing.
This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data for both Cloud and Data Center Apps.
In the following all data created by an Atlassian Cloud or Data Center Product end user and stored within the Atlassian Product are defined as "Customer Data".
### Legal Basis for Processing
K15t processes Personal Data in accordance with the General Data Protection Regulation (GDPR). Depending on the type of data and processing activity, the legal basis is one or more of the following:
* If we obtain your consent for the processing of personal data, this consent serves as the legal basis (Art. 6(1)(a) GDPR).
* If the processing of personal data is necessary for the performance of a contract to which you are a party, or to carry out pre-contractual steps, this necessity serves as the legal basis (Art. 6(1)(b) GDPR).
* If processing is necessary to protect a legitimate interest of K15t or a third party, and your rights and freedoms do not override this interest, this legitimate interest serves as the legal basis (Art. 6(1)(f) GDPR).
### Data Security
We maintain state-of-the-art [++technical and organizational measures++](https://help.k15t.com/help/technical-and-organizational-measures) in order to ensure data security, in particular for the protection of your Personal Data. These measures are regularly reviewed and updated to ensure they remain state-of-the-art. For more information about our data security measures, please contact us at [++privacy@k15t.com++](mailto:privacy@k15t.com).
## Cloud Apps
### Data Storage
By default, our Cloud Apps do not store Customer Data themselves. Instead, Customer Data remains within the corresponding Atlassian Cloud Product. The Atlassian Cloud Product Security Statement can be found [++here++](https://www.atlassian.com/trust/security/security-practices#security-philosophy).
Only in specific cases (outlined per app below) do our Cloud Apps temporarily store Customer Data that is required for the operation of the service.
**Cloud**Scroll Word Exporter, Scroll PDF Exporter and Scroll HTML Exporter
These Apps may temporarily store the following categories of data:
* Account Data
* Support Data
* Operation Data
**Cloud**Scroll Content Manager
This App may temporarily store the following categories of data:
* Account Data
* Support Data
* Product Analytics Data
* Operation Data
**Cloud**Scroll Sites
This App may temporarily store the following categories of data:
* Account Data
* Support Data
* Real-time Error Tracking Data
* Operation Data
**Cloud**Backbone Work Sync
This App may temporarily store the following categories of data:
* Account Data
* Support Data
* Product Analytics Data
* Operation Data
### Data Location
Data location depends on the data residency location chosen by your administrators. Currently, we provide data residency support for these locations:
* Oregon, USA - when using the 'USA' location
* Frankfurt, Germany - when using the 'German' or 'Europe' locations
If a Cloud App does not support your chosen data residency location, data will default to Oregon, USA.
Important: Changing the region for your Confluence or Jira instance does not automatically move existing app data. App data remains in the region that the instance was initially used, and a manual [++app data migration++](https://support.atlassian.com/security-and-access-policies/docs/moving-your-marketplace-apps-data-to-another-location/) must be initiated to move it between regions.
Cloud Apps supporting data residency:
* Scroll Word Exporter
* Scroll PDF Exporter
* Scroll HTML Exporter
* Scroll Content Manager
* Backbone Work Sync
### Access to Customer Data
Only authorized K15t employees from our support and development teams have access to Customer Data. Additionally, approved sub-processors may process Customer Data on our behalf. All sub-processors are contractually bound to the same data security and privacy standards that apply to us under GDPR.
### Data Retention
If a customer unsubscribes from our Cloud App we mark stored Customer Data for deletion. The data is deleted after 180 days at the latest if the customer does not re-subscribe. However, the customer can contact us at [++privacy@k15t.com++](mailto:privacy@k15t.com) to request an earlier deletion.
## Data Center Apps
### Data Storage
By default, our Data Center Apps do not store Customer Data themselves. Instead, Customer Data remains within the corresponding Atlassian Data Center Product.
Only in specific cases (outlined per app below) do our Data Center Apps temporarily store Customer Data that is required for the operation of the service.
**Data Center** Scroll Word Exporter, Scroll PDF Exporter, Scroll HTML Exporter, Scroll Content Manager, Scroll Sites, Backbone Work Sync
* Support Data
### Data Location
Regions used by sub-processors for processing.
### Access to Customer Data
Only authorized K15t employees from our support and development teams have access to Customer Data. Additionally, approved sub-processors may process Customer Data on our behalf. All sub-processors are contractually bound to the same data security and privacy standards that apply to us under GDPR.
## Categories of Data
* Account Data: Our Cloud Apps store data provided and generated by Atlassian, that are required for license validation, contract administration and communication with the customer instance.
* Support Data: Our Apps may offer a problem report functionality which can be triggered in the respective Apps. If such functionality is offered, it allows you to automatically report the error to our support team. This functionality collects relevant support data from the system and creates a support ticket in our support system on behalf of your users' email address. The data is stored in the support system and may also be downloaded to our own IT-system by a member of our support team. The data is usually deleted as soon as it is no longer required for providing the service, however, at the latest 180 days after the customer unsubscribed from the service.
* Real-time Error Tracking Data: Our Apps track errors of our Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service.
* Product Analytics Data: Our Cloud Apps track user behavior to allow better product decisions based on these insights. This includes for example usage of service features such as how often certain features are used and how they are used. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service.
* Operation Data: Our Cloud Apps temporarily store Customer Data required for the operation of the service. Retention periods vary by App:
| **App(s)** | **Retention** | **Description** |
|--------------------------------------------------------------------|---------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|
| Scroll Word Exporter, Scroll PDF Exporter and Scroll HTML Exporter | Operational data is deleted within 7 days; logs are deleted after 14 days. | e.g. license information, spaces, pages, attachments, users, projects, issues, comments, metadata, Logs (page titles, content URLs, and error messages) |
| Scroll Content Manager | Operational data is deleted within 90 days. | e.g. license information, spaces, pages, attachments, users, projects, issues, comments, metadata. |
| Scroll Sites | Operational data is deleted within 180 days after license expiration or unsubscribe. | e.g. website content generated by the App. |
| Backbone Work Sync | Operational data is deleted when the integration is removed or within 180 days after unsubscribe. | e.g. license information, projects, configurations, issues, attachments, users, comments, metadata. |
## Sub-processors
Our sub-processors are:
* ActiveCampaign, Inc., Chicago, USA: We use ActiveCampaign to send informational email when you evaluate or buy a new app. The ActiveCamapign privacy policy can be found [++here++](https://www.activecampaign.com/privacy-policy/).
* Amazon Web Services, Inc., Seattle, USA: Our Cloud Apps are hosted on Amazon Web Services (AWS) cloud services in the datacenters mentioned above in the section 'Data Location'. The AWS privacy statement can be found [++here++](https://aws.amazon.com/privacy/).
* Amplitude, Inc., San Francisco, USA: We use Amplitude to visualize and analyze how our apps are used. The Amplitude privacy statement can be found [++here++](https://amplitude.com/privacy).
* Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Cloud for tracking software development and task management, and Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [++here++](https://www.atlassian.com/legal/privacy-policy).
* Google Cloud EMEA Limited, Dublin, Ireland: We use Google Workspace for sending and receiving emails. This includes incoming and outgoing emails to and from K15t email lists, personal mailboxes, emails for support issues or transactional emails to inform about licenses. We use Google Drive for transferring files in our support process. The Google Cloud privacy statement can be found [++here++](https://cloud.google.com/terms/cloud-privacy-notice?hl=en).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of selected Cloud/Data Center Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [++here++](https://sentry.io/privacy/).
* Twilio Segment - Customer Data Platform, Inc, San Francisco, USA: We use Segment to collect data on how our apps are used. The Segment privacy statement can be found [++here++](https://www.twilio.com/legal/privacy).
## Your Rights
When we process your data, you are considered a "data subject" within the meaning of the GDPR. You have the following rights: the right of access, the right to rectification, the right to restriction of processing, the right to erasure, the right to be informed, and the right to data portability. You also have the right to object, the right to withdraw your consent, and the right to lodge a complaint with a regulatory authority.
---
language: "en"
---
# Data Security Statement - 22-03-15
## Data Security Statement
*Effective starting: March 15, 2022*
## Data Security and Privacy Statement - K15t GmbH
Protecting your data and your privacy is a high priority and is very important to us. K15t adheres to a strict policy for ensuring the security and privacy of your data, in particular your personally identifiable information (such as full name, address, e-mail address, and/or other identifiable information, collectively such personally identifiable information "**Personal Data**").
* [Data Security Statement#Cloud Apps](https://www.k15t.com/legal/data-security-and-privacy-statement/data-security-statement-22-03-15.md#Cloud-Apps)
* [Data Center Apps](https://www.k15t.com/legal/data-security-and-privacy-statement/data-security-statement-22-03-15.md#DataCenterApps)
This privacy statement is accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md).
### Overview
K15t provides hosted services ("**Cloud Apps** ") for Atlassian Cloud Products. The Apps are delivered through the Atlassian Connect App framework ("**Atlassian Connect**"). Cloud Apps can be identified by the "Cloud" category in the corresponding Atlassian Marketplace listing.
K15t also provides downloadable products ("**Data Center Apps**") for Atlassian Data Center Products, which are installed on the client's IT-systems. Data Center Apps can be identified by the "Data Center" category in the corresponding Atlassian Marketplace listing.
This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data for both Cloud and Data Center Apps.
In the following all data created by an Atlassian Cloud or Data Center Product end user and stored within the Atlassian Product are defined as "**Customer Data**".
### Data Security
We maintain state-of-the-art technical and organizational measures in order to ensure data security, in particular for the protection of your Personal Data. These measures are updated from time to time in order to remain state-of-the-art. If your are interested in our data security concept please [contact us](https://www.k15t.com/company/contact).
## Cloud Apps
### Data Storage
Unless otherwise stated below our Cloud Apps do not store Customer Data locally, but store Customer Data in the corresponding Atlassian Cloud Product. The Atlassian Cloud Product Security Statement can be found [here](https://www.atlassian.com/trust/security/security-practices#security-philosophy).
Exceptions applying to all Cloud Apps:
* Account Data: Our Cloud Apps store data provided and generated by Atlassian, that are required for license validation, contract administration and communication with the customer instance. This includes for example AddOnKey, ProductType, ClientKey, BaseUrl, ServiceEntitlementNumber, SharedSecret, OauthClientId. Account Data is deleted at the latest 180 days after the customer unsubscribed from the service (see below section "End of Subscription").
* Session Data: Our Cloud Apps store data resulting from the customer' use of the service and is distinguished from Customer Uploaded Data. This includes for example usage statistics of service functionality such as the total number of exports per day. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service. It does not contain any Customer Uploaded Data or Operation Data.
* Support Data: Our Cloud Apps may offer a problem report functionality which can be triggered in the respective Apps. If a Cloud App offers such functionality, it allows you to automatically report the error to our support team. This functionality will collect relevant support data (e.g. Account Data, Operation Data, Customer Uploaded Data) from our systems and will create a support ticket in our support system on behalf of your users' email address. This data will be stored in the same data location that executed the operation, but also downloaded to our own IT-system by a member of our support team. The data is usually deleted as soon as it is not longer required for providing the service, however, latest 180 days after the customer unsubscribed from the service (see below section "End of Subscription").
* Real-time Error Tracking Data: Our Cloud Apps track errors of our Cloud Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service.
* Product Analytics Data: Our Cloud Apps track user behavior to allow better product decisions based on these insights. This includes for example usage of service features such as how often certain features are used and how they are used. This data is anonymized. Therefore, we cannot identify the end user this data relates to. It is exclusively used in order to improve our service.
Exceptions applying to specific Cloud Apps:
*Scroll Word Exporter, Scroll PDF Exporter, Scroll HTML Exporter:*
* Operation Data: Our Cloud Apps temporarily store Customer Data which is required for the operation of the service. All temporary data is deleted usually as soon as it is not longer required for providing the service, at latest after 72 hours. Such data for example includes license information for the installed App, spaces, pages, attachments, users, projects, issues, comments, and corresponding metadata. On top of temporary data the apps also generate log files. These may contain page titles, content URLs, and error messages and are deleted after 14 days.
* Customer Uploaded Data: Our Cloud Apps store data created with and for the Cloud Apps and stored within the Cloud Apps by customer using its user interface. This includes for example the configuration of the Cloud Apps, templates (word documents, pdf styling rules) and metadata managed by the Cloud Apps. Customer Uploaded Data is deleted at the latest 180 days after the customer unsubscribed from the service (see below section "End of Subscription").
*Scroll Documents:*
* Operation Data: Our Cloud App temporarily stores Customer Data which is required for the operation of the service. All temporary data is deleted usually as soon as it is not longer required for providing the service, at latest after 90 days. Such data for example includes license information for the installed App, spaces, pages, attachments, users, projects, issues, comments, and corresponding metadata.
*Scroll Viewport:*
* Operation Data: Our Cloud App stores Customer Data which is required for the operation of the service. The content of the website generated by the app is stored for the duration of the licensed usage of the Cloud app, unless the website is deleted by the customer through the UI or the customer unsubscribed from the service (see below section "End of Subscription"). In the latter case the Operation Data is deleted at the latest 180 days after the customer unsubscribed from the service see below section "End of Subscription").
* Customer Uploaded Data: Our Cloud App stores data created with and for the Cloud App and stored within the Cloud App by customer using its user interface. This includes for example the configuration of the Cloud App, configuration of the integration and metadata managed by the Cloud App. Customer Uploaded Data is deleted at the latest 180 days after the customer unsubscribed from the service (see below section "End of Subscription").
*Backbone Issue Sync for Jira:*
* Operation Data: Our Cloud App temporarily stores Customer Data which is required for the operation of the service. All temporary data is deleted usually as soon as it is not longer required for providing the service, at latest when the integration is deleted or 180 days after the customer unsubscribed from the service (see below section "End of Subscription"). Such data for example includes license information for the installed App, projects, configurations, issues, attachments, users, comments, and corresponding metadata.
* Customer Uploaded Data: Our Cloud App stores data created with and for the Cloud App and stored within the Cloud App by customer using its user interface. This includes for example the configuration of the Cloud App, configuration of the integration and metadata managed by the Cloud App. Customer Uploaded Data is deleted at the latest 180 days after the customer unsubscribed from the service (see below section "End of Subscription").
### Data Location
Data location depends on the data residency location chosen by your administrators.
We currently provide data residency support for these locations:
* Oregon, USA - when using the 'USA' location
* Frankfurt, Germany - when using the 'German' or 'Europe' locations
Not all of our Cloud apps may support all locations. If an app does not support data residency at all then it is located in Oregon, USA.
### Access to Customer Data
Only authorized K15t employees and sub-processors from our support and development teams have access to Customer Data. Such sub-processors are contractually bound to the same data security and privacy standards that apply to us.
### Sub-processors
Our sub-processors are:
* ActiveCampaign, Inc., Chicago, USA: We use ActiveCampaign to send informational email when you evaluate or buy a new app. The ActiveCamapign privacy policy can be found [here](https://www.activecampaign.com/privacy-policy/).
* Amazon Web Services, Inc., Seattle, USA: Our Cloud Apps are hosted on Amazon Web Services (AWS) cloud services in the datacenters mentioned above in the section 'Data Location'. The AWS privacy statement can be found [here](https://aws.amazon.com/privacy/).
* Amplitude, Inc., San Francisco, USA: We use Amplitude to visualize and analyze how our apps are used. The Amplitude privacy statement can be found [here](https://amplitude.com/privacy).
* Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Software Cloud for tracking software development and task management, and Atlassian Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [here](https://www.atlassian.com/legal/privacy-policy).
* Google Cloud EMEA Limited, Dublin, Ireland: We use Google Gmail for sending and receiving emails. This includes incoming and outgoing emails to and from K15t email lists, personal mailboxes, emails for support issues or transactional emails to inform about licenses. We use Google Drive for transferring files in our support process. The Google Cloud privacy statement can be found [here](https://cloud.google.com/terms/cloud-privacy-notice?hl=en).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of our Cloud Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [here](https://sentry.io/privacy/).
* [Segment.io](http://segment.io/), Inc, San Francisco, USA: We use Segment to collect data on how our apps are used. The Segment privacy statement can be found [here](https://www.twilio.com/legal/privacy).
### End of subscription
If a customer unsubscribes from our Cloud App we mark stored Customer Data, for deletion. The data is deleted after 180 days at the latest if the customer does not re-subscribe. However the customer can [contact us](https://www.k15t.com/company/contact) to ask for an earlier deletion.
## Data Center Apps
### Data Storage
Unless otherwise stated below our Data Center Apps do not store Customer Data locally, but store Customer Data in the corresponding Atlassian Data Center Product.
Exceptions applying to all Data Center Apps:
* Support Data: Our Data Center Apps may offer a problem report functionality which can be triggered in the respective Apps. If a Data Center App offers such functionality, it allows you to automatically report the error to our support team. This functionality will collect relevant support data ("Support ZIP") from the customers' system and will create a support ticket in our support system on behalf of your users' email address. This data will be stored in the support system, but also downloaded to our own IT-system by a member of our support team. The same applies to all data manually sent by the customer itself reporting an error to our support team.
* Real-time Error Tracking Data: Our Data Center Apps track errors of our Data Center Apps' resources executed in the end users' browsers in real-time. This includes for example AddOnKey, ClientKey, BaseUrl, anonymized TrackingID, error messages and information about the environment such as browser type, browser version and operating system. It is exclusively used in order to improve our service.
### Data Location
Data location used by sub-processors.
### Access to Customer Data
Only authorized K15t employees and sub-processors from our support and development teams have access to Customer Data. Such sub-processors are contractually bound to the same data security and privacy standards that apply to us.
### Sub-processors
Our sub-processors are:
* ActiveCampaign, Inc., Chicago, USA: We use ActiveCampaign to send informational email when you evaluate or buy a new app. The ActiveCamapign privacy policy can be found [here](https://www.activecampaign.com/privacy-policy/).
* Amplitude, Inc., San Francisco, USA: We use Amplitude to visualize and analyze how our apps are used. The Amplitude privacy statement can be found [here](https://amplitude.com/privacy).
* Atlassian Corporation Plc, London, UK: We use Jira Service Management from Atlassian for the creation, tracking and administration of support tickets, Jira Software Cloud for tracking software development and task management, and Atlassian Confluence Cloud for the internal documentation of customer use cases. The Atlassian privacy statement can be found [here](https://www.atlassian.com/legal/privacy-policy).
* Google Cloud EMEA Limited, Dublin, Ireland: We use Google Gmail for sending and receiving emails. This includes incoming and outgoing emails to and from K15t email lists, personal mailboxes, emails for support issues or transactional emails to inform about licenses. We use Google Drive for transferring files in our support process. The Google Cloud privacy statement can be found [here](https://cloud.google.com/terms/cloud-privacy-notice?hl=en).
* [Segment.io](http://segment.io/), Inc, San Francisco, USA: We use Segment to collect data on how our apps are used. The Segment privacy statement can be found [here](https://www.twilio.com/legal/privacy).
* Sentry (Sentry is a registered trademark of Functional Software, Inc.), San Francisco, USA: We use Sentry for real-time error tracking of our Data Center Apps' resources executed in the end users' browsers to reproduce and fix crashes. The Sentry privacy statement can be found [here](https://sentry.io/privacy/).
---
language: "en"
---
# Legal Notice
## Legal Notice
Information as required by §5 DDG:
K15t GmbH
Ostendstr. 110
70188 Stuttgart
GERMANY
Phone: +49 711 935935 30
Fax: +49 711 935935 39
Email: [hello@k15t.com](mailto:hello@k15t.com)
CEO: Stefan Kleineikenscheidt
Registration: Stuttgart, HRB 729752
VAT ID: DE264753756
## Copyright Notice
© Copyright 2010, K15t GmbH, Stuttgart, Germany
All rights reserved. Text, images, graphics, sound, animation and videos and their arrangement on the K15t GmbH website are protected by copyright and subject to other protective legislation. The content of this website may not be copied, disseminated, amended or made accessible to third parties for commercial purposes. Furthermore, some pages contain images which are subject to third party copyright.
## List of Guarantees
This website was prepared with the greatest possible care. Nonetheless K15t GmbH cannot guarantee that the information contained herein is accurate and free of error. K15t GmbH excludes all and any liability whatsoever for damage arising either directly or indirectly from the use of this website, insofar as this is not based on deliberate acts or gross negligence by K15t GmbH. K15t GmbH assumes no liability for its being correct, complete or up to date, nor for technical faults or other defects. Furthermore our pages are linked to several pages by other providers. We have no influence on the content, design or technical reliability of the pages of such third party providers. K15t GmbH assumes no liability whatsoever for technical faults and we disassociate ourselves explicitly from the content of all Internet sites which are connected by link or in any other way.
## Comments Relating to Statute
K15t GmbH is pleased that you are visiting this website and are interested in its products. All of the personal data compiled on the website of K15t GmbH are solely stored and processed for your individual customer service, to send you product information or service offers. K15t GmbH warrants that your details will be treated in confidence in accordance with the provisions of data protection law in force and effect.
---
language: "en"
---
# Privacy Statement
## Privacy Statement
We, the operators of the website [++www.k15t.com++](https://www.k15t.com/), are the controllers of the personal data of users ("you") of our website within the meaning of the applicable data protection law, specifically the General Data Protection Regulation ("GDPR").
Below, we provide information pursuant to Art. 13 et seq. GDPR about the personal data processed when you visit our website and the corresponding legal bases. You will also find details about your rights in relation to us as the controller and the competent supervisory authorities.
## Information About the Controller
K15t GmbH
Ostendstr. 110
70188 Stuttgart
Phone: +49 711 935935 30
Fax: +49 711 935935 39
Email: [++hello@k15t.com++](mailto:hello@k15t.com)
## Data Protection Officer
DDSK GmbH
Dr.-Klein-Str. 29
88069 Tettnang
Our data protection officer can be contacted via [++datenschutzbeauftragter@k15t.com++](mailto:datenschutzbeauftragter@k15t.com).
## Processing Your Personal Data
### Informational Use of our Website
When you visit our website, so-called log files are processed by our system.
The following log files are processed:
* IP address of the requesting computer
* Date and time of visit
* Time zone difference to Greenwich Mean Time (GMT)
* HTTP method
* Accessed pages
* Access status/HTTP status code
* Amount of data transmitted in the response
* Referrer
* Type of Internet browser used
* Version of Internet browser used
* Operating system and version
* Operating system user interface
* User's Internet service provider
The log files contain your IP address and possibly other personal data. In principle, it is therefore possible to match them to you. However, we store this data only temporarily and do not combine it with other personal data.
We use this data solely to secure our information technology systems - specifically, for analysis in the event of security incidents. The log files are deleted no later than 90 days after collection.
These purposes also justify our legitimate interest to process the data according to Art. 6(1)(f) GDPR.
### Hosting by Amazon Web Services (AWS)
We host our website with Amazon Web Services (AWS), Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter referred to as "AWS"). When you visit our website, your personal data (e.g. IP addresses in log files) is processed on AWS servers. AWS is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in ensuring the reliable presentation, availability, and security of our website. AWS is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the US, that is intended to ensure compliance with European data protection standards for data processing in the US.
We have concluded a data processing agreement (DPA) with AWS in accordance with Art. 28 GDPR. This is a contract prescribed by data protection law, which ensures that AWS processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
You can find more information on AWS data protection provisions at:
### Contact Forms
You may contact us electronically using our contact form, e.g., to provide feedback, ask questions, or submit a contact request. If you use this option, the data entered into that form will be transmitted to us.
In addition to the data you provide voluntarily, we store the date and time of transmission as well as your IP address. The processing of these additional data is based on our legitimate interest (Art. 6(1)(f) GDPR) to ensure system security and prevent misuse. These additional data are deleted after 3 months.
If your contact aims to conclude a contract with us, Art. 6(1)(b) GDPR serves as the legal basis for processing your personal data. All data will be stored only until they are no longer required to achieve the purpose of the communication with you and your contact request has been fully resolved.
### Contact by E-mail
You can contact us by e-mail (preferably: [++hello@k15t.com++](mailto:hello@k15t.com)). We will store your personal data transmitted in the e-mail. The data will not be passed on to third parties and it will be processed only to handle your contact request. The legal basis for processing your personal data is Art. 6(1)(f) GDPR. The data will be stored until they are no longer required to achieve the purpose of the communication with you and the purpose of your contact has been fully clarified.
If your e-mail aims to conclude a contract with us, Art. 6(1)(b) GDPR serves as an additional legal basis for processing your personal data. These data will be stored for as long as they are necessary for the performance of the contract. Otherwise, we will store your data only to comply with contractual or legal obligations (e.g. tax obligations) (Art. 6(1)(c) GDPR).
You may withdraw your consent to the processing of your personal data at any time by sending an e-mail to [++hello@k15t.com++](mailto:hello@k15t.com). In this case, we will no longer be able to continue processing your request.
### Newsletter
On our website, we offer the opportunity to subscribe to our newsletter free of charge. In addition to your consent, we also need your e-mail address for this purpose.
As part of your newsletter registration, we also store the date and time of registration, as well as your IP address. The processing of such data corresponds to our legitimate interest pursuant to Art. 6(1)(f) GDPR, to guarantee the security of our systems and to prevent misuse.
We obtain your explicit consent to process your data for this purpose and refer you to this Privacy Statement during the registration process. The legal basis for sending the newsletter is Art. 6(1)(a) GDPR.
#### ActiveCampaign
We use ActiveCampaign, a service provided by ActiveCampaign, Inc., 1 N Dearborn, 5th Floor, Chicago, Illinois 60602, USA (hereinafter: "ActiveCampaign"), to manage and send our newsletters.
Our newsletters include tracking pixels (1-pixel images). If you open our newsletter and allow images to load, we can detect that the newsletter has been opened. If image loading is disabled by default, we cannot determine whether the newsletter was opened. We also track which links in the newsletter are clicked.
We use this information to improve the content of our newsletter. Our goal is to provide content that is engaging and aligned with the interests of our subscribers. This constitutes our legitimate interest. The legal basis for newsletter tracking is therefore Art. 6(1)(f) GDPR.
For more information on data protection, see ActiveCampaign's privacy policy: .
Your data will be stored only as long as necessary to fulfill the purpose. Your e-mail address will be stored for the duration of your active newsletter subscription, provided you have given your consent. The additional registration data will be deleted after **6 months**.
We will send you the newsletter only after you confirm your subscription by clicking the appropriate link in a confirmation e-mail. This ensures that only you can subscribe using your e-mail address (double opt-in). Your confirmation must be received promptly after the confirmation e-mail is sent; otherwise, your subscription will be automatically deleted from our database.
#### Unsubscribing from the Newsletter
You may unsubscribe from our newsletters at any time by clicking the "Unsubscribe" link found in the footer of each newsletter. By doing so, you revoke your consent and object to any further use of your data for newsletter distribution.
To customize the topics and types of communication you receive, open any e-mail from K15t, scroll to the footer, and click on "Email Preferences". This will direct you to our ActiveCampaign preference center, where you can customize your communication preferences.
If you do not want to receive the newsletter, but nevertheless want to stay informed, you may refer directly to our blog or subscribe to the blog contents via RSS.
### Cookies and Local Storage
We use cookies on our website. Cookies are text files that our web server sends to your browser while you are visiting our website. Your browser will store them on your computer for later retrieval. This means cookies can be used to identify your internet browser when you revisit the website. Session cookies are deleted when the browser is closed. Persistent cookies are stored on the hard drive until their default expiration date is reached or until you actively remove them.
In addition to cookies, we use the Local Storage method to store data locally in the browser's cache. This data is stored persistently in your browser but you can remove all Local Storage data by deleting your browser cache.
If you block all cookies, you may not be able to use all the features of our website.
#### Legal Basis for the Use of Cookies
The data processed by the cookies, which are required for the proper functioning of the website, are therefore necessary to safeguard our legitimate interests and those of third parties in accordance with Art. 6(1)(f) GDPR.
For all other cookies, you have given your consent to this via our opt-in CMP in accordance with Art. 6(1)(a) GDPR.
#### Own Cookies
We use our own cookies to ensure the functionality of our website. Some elements of our website require that your internet browser is recognized after a page change.
The overview shows you for which purposes your data is collected and how long they will be stored for:
| Name | Function | Storage period | Rendered anonymous |
|--------------------------|-------------------------------------------------------------------------------|-----------------------------------------|--------------------|
| announcementBannerclosed | Functional cookie to display and hide the announcement banner on our website. | Until the cookies are actively deleted. | Yes |
#### Third Party Cookies
We use "third party" cookies / Local Storage on our website. This means that when you visit our website, data is transferred from your web browser to the third party's web server and stored there.
In our Help Center ([++help.k15t.com++](https://help.k15t.com/)), Jira Service Management automatically stores functional information as Local Storage.
### Usercentrics Consent Management Platform (CMP)
Our website uses Usercentrics' consent technology to obtain your consent for storing certain cookies on your device or for using certain technologies, and to document this consent in compliance with data protection regulations. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Website: (hereinafter "Usercentrics").
When you visit our website, the following personal data is transmitted to Usercentrics:
* Opt-in and opt-out data
* Referrer URL
* User agent
* User settings
* Consent ID
* Time of consent
* Consent type
* Template version
* Banner language
* IP address
* Geographic location
Additionally, Usercentrics stores a cookie in your browser to be able to assign the given consents or their withdrawal. The data collected in this way is stored until you request us to delete it, you delete the Usercentrics cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention periods remain unaffected.
The use of Usercentrics is to obtain the legally required consents for the use of certain technologies. The legal basis for this is Art. 6(1)(c) GDPR.
#### Option to Object and Remove
Please note: You can restrict or disable cookies at any time by adjusting your browser settings. You can also delete previously stored cookies directly in your browser. Please note that restricting or deactivating cookies may limit the functionality of our website.
### Matomo
We use Matomo, a service by InnoCraft, 7 Waterloo Quay PO625, 6140 Wellington, New Zealand (hereinafter: Matomo) is implemented on our website. The processing of data with Matomo is based on legitimate interests in analyzing anonymized user behavior to optimize our website and offerings. The legal basis is Art. 6(1)(f) GDPR. The data is hosted by Matomo on servers located in Germany.
Matomo is configured in a privacy-friendly manner. In particular, IP addresses are anonymized, and no data is used to personally identify users. The collected information does not allow any direct conclusions to be drawn about individual persons.
If heatmaps are activated, Matomo sets a cookie to record anonymized interactions such as clicks, mouse movements, and scrolling. This also serves our legitimate interest in improving usability and user experience.
Matomo's Privacy Statement is available at: .
### Job Applications
Our website provides information about vacancies in our team and you can send us your application by e-mail. We will process your data to handle your application, which means that your application will be viewed by the employees responsible for pre-selection.
We use Personio, a service by Personio GmbH \& Co. KG, Rundfunkplatz 4, 80335 München, Germany (hereinafter: "Personio") to handle the application process.
You can find further information on data protection at Personio here:
Other than that, your data will not be shared with third parties and will not be used for any other purpose.
We will retain your application data only as long as necessary. If your application is rejected, your data will be stored for a maximum of six months, unless you have given explicit consent for a longer retention period in case future opportunities arise. After this period, your application data will be anonymized in our system.
We may conduct all or part of the application process using Google Meet. If you do not agree to the use of Google Meet, this will not negatively impact your application. For information on how Google processes personal data, please refer to Google Ireland Limited's privacy policy:
The legal basis for processing your data is Sec. 26 BDSG (German Federal Data Protection Act) in conjunction with Art. 88 GDPR.
## Other Third Party Content Included on Our Website
### YouTube
We incorporate videos from Youtube of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter: "YouTube") for an attractive design of our website in an engaging and informative way, which constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.
We use YouTube's extended privacy mode, which ensures that information about you is transmitted to YouTube only after you activate the video by clicking the play button.
Once you activate the video, YouTube may set additional cookies (e.g., for Google APIs, Google Fonts, or Google Play) and collect information for analytics and usability enhancement. According to YouTube, this data is processed in a pseudonymized manner. However, if you are logged into your Google or YouTube account, the data may be directly linked to your account.
For more information on data protection and storage duration, please refer to Google's privacy policy:
[https://policies.google.com/privacy?hl=de\&gl=de](https://policies.google.com/privacy?hl=de&gl=de)
### Jira Service Management
On our [++Jira Service Management Portal++](https://customer.support.k15t.com/servicedesk/customer/portal/35), we use the service provider Atlassian Pty Ltd Level 6, 341 George Street, Sydney NSW 2000, Australia and their tool Jira Service Management (hereinafter: "JSM"), which you can use to submit support requests directly to us.
To do so, we request the following information via the support form:
* e-mail address
* topic and description
Any further information is voluntary. We process the data you provide in order to handle and respond to your support request. The legal basis for processing is Article 6(1)(b) GDPR where the request relates to an existing contractual relationship, and Article 6(1)(f) GDPR (legitimate interest in providing customer and pre-sales support) where no such relationship exists. The data is usually deleted as soon as it is no longer required for providing the service, however at the latest 180 days after the customer unsubscribed from the service, unless statutory retention obligations require longer storage.
**Use of Atlassian Intelligence (AI-assisted support)**
To handle your support request more efficiently, we use AI-assisted features within JSM ("Atlassian Intelligence" / "Rovo") provided by Atlassian. These features may process the information you enter as text, in particular the subject, the description, and any comments to assist our support team, for example by summarizing your request, suggesting draft responses, and categorizing it. Any results are suggestions only; how your request is handled is always decided by a member of our team. There is no solely automated decision-making producing legal or similarly significant effects within the meaning of Art. 22 GDPR.
The input you provide and the results generated from it are processed by Atlassian on our behalf as our sub-processor. Atlassian may use third-party AI model providers as subcontractors to provide these features. According to Atlassian's AI documentation, neither Atlassian nor its subcontractors may use your input or the generated output to train or improve AI models. Further information on Atlassian's handling of data in AI features is available in [++Atlassian's AI Terms++](https://www.atlassian.com/legal/ai-terms) and [Atlassian's Trust Center.](https://www.atlassian.com/trust)
The legal basis for this AI-assisted processing is Art. 6(1)(f) GDPR (our legitimate interest in handling support requests efficiently and at consistent quality). You have the right to object to this processing on grounds relating to your particular situation (Art. 21 GDPR); please contact us using the details in this privacy statement.
**Support requests by e-mail**
If you contact our support team by e-mail, a support request is created automatically in JSM from your message. We process the content of your e-mail (including sender address, subject, and message text) to handle and respond to your request. The legal bases, retention period, and use of Atlassian Intelligence set out above for support requests apply equally. We provide information about this processing in our automatic confirmation of receipt.
**Cookies and local storage**
When accessing the JSM portal, JSM automatically stores information as Local Storage. To remove the information stored as Local Storage, please delete your browser cache. JSM sets the following cookie:
| Name | Function | Storage period | Rendered anonymous |
|------------------|----------------------------------------|------------------------------------|--------------------|
| ajs_anonymous_id | Functional cookie to store last visit. | Until actively deleted by the user | Yes |
Atlassian processes personal data obtained through JSM on our behalf as our sub-processor under a data processing agreement pursuant to Art. 28 GDPR. For certain data, such as Atlassian account information, Atlassian acts as an independent controller under its own [++privacy policy++](https://www.atlassian.com/legal/privacy-policy).
### Calendly
We use the online appointment calendar "Calendly", provided by Calendly LLC, 3423 Piedmont Road NE, Atlanta, GA 30305-1754, USA, to simplify the booking of appointments.
If you click on the corresponding booking button, you will be automatically redirected to our Calendly appointment page. After selecting a time slot, confirming the appointment, and entering your contact details and any additional notes, you will receive an appointment confirmation email from Calendly.
The data you enter in the Calendly form will be stored by us for the purpose of handling your appointment and any follow-up communications. Your data will be retained until:
* You request its deletion,
* You withdraw your consent, or
* The purpose for storage no longer applies (e.g., the appointment has taken place).
Mandatory statutory retention periods remain unaffected.
Calendly also inevitably gains access to your data. We have concluded a Data Processing Agreement (DPA) with Calendly in accordance with Art. 28 GDPR.
Calendly transmits personal data from log files (e.g., IP addresses) to the USA, as certain servers are located exclusively there. The legal basis for this processing is your consent pursuant to Art. 6(1)(a) GDPR, which you provide before entering your appointment.
You can find detailed information about Calendly's privacy practices here:
Alternatively, appointments can also be made by email at: [++help@k15t.com++](mailto:help@k15t.com)
## Marketing
We use several services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") on our website. These include:
* Google Ads (incl. Conversion Linker \& DoubleClick)
* Google AdSense
* Google APIs
* Google Analytics
* Google Tag Manager
* Google Fonts
* Google Syndication
* Google AJAX
* Google reCAPTCHA
* Resources loaded via gstatic (e.g. fonts, scripts, security checks)
These services may use cookies or similar technologies to collect data about your interaction with our website. The collected data is used for purposes such as analytics, advertising, spam prevention, and loading external resources (e.g. fonts or scripts).
This personal data may be stored by Google on servers in the United States. Google may also share this data with third parties where required or permitted by law, or where such third parties process the data on Google's behalf. These processing operations are carried out only if you have given your explicit consent in accordance with Art. 6(1)(a) GDPR.
Some of these services may result in the transfer of personal data to servers in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework, which ensures an adequate level of data protection.
For more information on how Google handles personal data, please refer to their privacy policy:
For more comprehensive information regarding the third party services in use and your consent preferences, please refer to our Consent Management Platform, accessible via the cookie settings.
## Our Activities on Social Networks
For communication with you on social networks and to inform you about our services, we maintain our own pages. If you visit one of our social media pages, we are jointly responsible with the provider of the respective social media platform for the processing operations triggered by this, within the meaning of Art. 26 GDPR.
We are not the original provider of these pages, but only use them within the scope of the possibilities offered to us by the respective providers.
As a precaution, we would therefore like to point out that your data may also be processed outside the European Union or the European Economic Area. Use may therefore be associated with data protection risks for you, as it may be more difficult to safeguard your rights, e.g. to information, deletion, objection, etc., and processing on social networks is often carried out directly for advertising purposes or for the analysis of user behavior by the providers, without our ability to influence this. If user profiles are created by the provider, cookies are often used or the user behavior is assigned to your own social network member profile.
The described processing operations of personal data are carried out in accordance with Art. 6(1)(f) GDPR, on the basis of our legitimate interest and the legitimate interest of the respective provider in order to communicate with you in a timely manner or to inform you about our services. If you have to give your consent to data processing as a user with the respective providers, the legal basis is Art. 6(1)(a) GDPR in conjunction with Art. 7 GDPR.
As we do not have access to the providers' databases, we would like to point out that it is best to assert your rights (e.g. to information, correction, deletion, etc.) directly with the respective provider. Further information on the processing of your data in the social networks is provided below by the respective social network provider we use:
### Facebook and Instagram
Meta Platforms Ireland Ltd., located at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, acts as the (joint) controller for data processing in Europe (including Germany).
For more information on how your data is processed, please refer to the respective privacy policies:
* **Facebook** :
* **Instagram** :
### LinkedIn
(Joint) controller for data processing in Europe: LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Privacy policy: [++https://www.linkedin.com/legal/privacy-policy++](https://www.linkedin.com/legal/privacy-policy)
### X (Twitter)
(Joint) controller for data processing in Europe:
Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland
Privacy policy:
Information about your data: [++https://twitter.com/settings/your_twitter_data++](https://twitter.com/settings/your_twitter_data)
### YouTube
(Joint) controller for data processing in Europe:
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Privacy policy:
## Your Rights
When we process your data, you are a "data subject" within the meaning of the GDPR. You have the following rights: Right of access, right to rectification, right to restriction of processing, right to erasure, right to be informed and right to data portability. You furthermore have a right to object and a right to withdraw.
Below, you will find details on the individual rights:
### Right of Access
You have the right to ask us to confirm whether we process your personal data.
If we process your personal data, you have the right to access the following information:
* the processing purposes;
* the categories of personal data being processed;
* the recipients or categories of recipients to whom your personal data have been or will be disclosed, more specifically recipients in third countries or international organisations;
* if possible, the planned duration for which your personal data will be stored or, if this is not possible, the criteria for determining this duration;
* the existence of a right to have your personal data rectified or erased or to restrict or object to such processing by us;
* the existence of a right to lodge a complaint with a regulatory authority;
* if the personal data was not collected directly from you, all available information about the origin of the data;
* the existence of automated decision-making, including profiling pursuant to Art. 22(1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved as well as on the scope and intended effects of such processing for you.
If we transfer your data to an international organisation or to a third country, you furthermore have the right to request information on whether suitable guarantees pursuant to Art. 46 GDPR are in place in connection with such transfer.
### Right to Rectification
You have the right to rectification and/or completion of the data we have stored about you if such data is inaccurate or incomplete. We will rectify or complete the data without undue delay.
### Right to Restriction of Processing
Under certain conditions, you have the right to request us to restrict the processing of your personal data. To do so, at least one of the following conditions must be fulfilled:
You contest the accuracy of the personal data for a period enabling us to verify the accuracy of the personal data;
The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
We no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims; or
You have objected to processing pursuant to Art. 21(1) GDPR pending the verification of whether our legitimate grounds override yours.
### Right to Erasure
You have the right to obtain from us the erasure of your personal data without undue delay if we are obliged to do so. This is the case where one of the following grounds applies:
* Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
* You withdraw consent on which the processing was based according to Art. 6(1)(a) GDPR, or Art. 9(2) GDPR, and where there is no other legal ground for the processing.
* You object to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21(2) GDPR.
* Your personal data has been unlawfully processed.
* The personal data must be erased for compliance with a legal obligation in Union or Member State law to which we are subject.
* Your personal data has been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.
Where we have made your personal data public and are obliged pursuant to the above requirements to erase the personal data, we, taking account of available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform other controllers which are processing the personal data, that you have requested us to erase any links to, or copy or replication of, those personal data.
However, your right to erasure will not apply to the extent that processing is necessary for the following reasons (exceptions):
* For exercising the right of freedom of expression and information
* For compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
* For reasons of public interest in the area of public health in accordance with Art. 9(2)(h) and (i) as well as Art. 9(3) GDPR;
* For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89(1) GDPR in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
* For the establishment, exercise or defence of legal claims.
### Notification Obligation
If you have exercised your right of rectification, erasure or restriction against us, we are obliged to notify all recipients whom we have disclosed your personal data, of the rectification, erasure or restriction of the processing of your data, unless this proves impossible or involves a disproportionate effort.
### Right to Data Portability
You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format. You furthermore have the right to transmit those data to another controller, where:
1. the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR; and
2. the processing is carried out by automated means.
You have the right to have your personal data transmitted directly by us to another controller, where technically feasible and if it does not adversely affect the rights and freedoms of others.
This right to data portability does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
### Right to Object
You have the right to object, on grounds relating to your specific situation, at any time to processing of your personal data, which is based on Art. 6(1)(e) or (f) GDPR, including profiling based on those provisions.
In case of an objection, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for processing which override your interests, rights and freedoms, or the processing serves the purposes of establishing, exercising or defending legal claims.
Where we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.
If you object to the processing for direct marketing purposes, we will no longer process your personal data for these purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC (Directive on privacy and electronic communications), you may exercise your right to object by automated means using technical specifications.
### Right to Withdraw
Pursuant to Art. 7(3) GDPR, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
### Right to Lodge a Complaint with a Regulatory Authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, especially in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of your personal data infringes your rights under the GDPR.
For an overview of the respective data protection officers of the federal states as well as their contact details go to: .
## Version and Amendments to this Privacy Statement
Status: 2026-07-01
---
language: "en"
---
# Server General Terms and Conditions
## Server General Terms and Conditions
### Make sure to check our DPA
These Server General Terms and Conditions are accompanied by the [Data Processing Addendum](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-24-01-15.md).
## 1 Scope of these Server General Terms and Conditions
### 1.1 Scope of application
(1) These Server General Terms and Conditions ("**Server GTC** ") apply to the purchase of software by our company, K15t GmbH, Stuttgart, Germany, to you as a customer (hereinafter, "**Customer** "), if you purchase one of our Software solutions for the current basic Software of Atlassian (e.g. Confluence, Jira) via the Atlassian Marketplace for download and installation on your own system (hereinafter, "**Software**"), including our support services, which we provide in connection with the respective Software.
(2) Our Server GTC apply exclusively. Conflicting, additional or deviating terms and conditions of the Customer from these Server GTC shall not become part of the agreement unless we have expressly agreed that they apply. Our Server GTC shall also apply if we provide a service without reservation while being aware of conflicting or deviating conditions of the Customer.
(3) Our Server GTC apply only if the Customer is an entrepreneur (§ 14 German Civil Code, "BGB"), a legal entity under public law or a special fund under public law.
### 1.2 Subject matter of the agreement
(1) The agreement covers:
(a) the Software selected by the Customer in its most current version at the time of the conclusion of the agreement. Please click [here](https://www.k15t.com/go/app-function-description) for the function description.
(b) our support services for the period of time selected by the Customer on the Atlassian Marketplace for support and update services including documentation. For the scope of our support services please click [here](https://help.k15t.com/help/support-service-level-agreement-sla) .
(2) We do not owe any additional Software qualities and/or further services. In particular, the Customer may not derive such an obligation from other representations of the Software or our services in public statements or in advertising by our sales partners, unless we have expressly confirmed such a quality.
(3) The Customer is entitled to download a previous version from the Atlassian Marketplace instead of the most current version. However, we do not guarantee compatibility with other software and the security of such older versions (see [Security Bug Fixing Policy](https://www.k15t.com/go/security-bug-fixing-policy)).
(4) The above provisions shall apply mutatis mutandis to updated versions of the Software which we make available to the Customer for download at our free discretion during the term of the agreement.
## 2 Special agreements for the Software purchase
### 2.1 Provision of the Software
(1) We provide the Software for download on the Atlassian Marketplace.
(2) The Customer receives the Software as an executable program. The source code of the Software is not part of the agreement.
(3) Delays in performance due to force majeure, e.g. strike or lockout in third companies or in our company (in the latter case, however, only if the labour dispute is lawful), official orders, statutory prohibitions, general disruptions of telecommunications or other circumstances beyond the control of the Customer (hereinafter, "**Force Majeure**") or circumstances within the sphere of influence of the Customer, e.g. delay in cooperating, delays by third parties attributable to the Customer, etc., entitle our company to postpone the provision of the services concerned for the duration of the hindrance plus a reasonable start-up period. If said event of force majeure continues for more than three months, both parties shall be released from their obligation to perform. Our further (statutory) claims or rights, in particular arising from delay of acceptance by the Customer, remain unaffected.
(4) Otherwise the provisions of Article 4.2 shall otherwise apply to claims by the Customer for damages or reimbursement of unnecessary expenses in the event that delivery is delayed, or performance is impossible.
### 2.2 Free Trial Period; Agreement's term
(1) The Customer may initially test the Software free of charge for a period of one month ("**Free Trial Period**"). At the Customer's request the Free Trial Period is extended up to a total of six months. Within the Free Trial Period we provide support services to the best of our ability without being obliged to do so.
(2) The Customer can choose the term of the agreement on the Atlassian Marketplace according to the options available therein. Within this agreement's term, the Customer receives updates provided by us and we provide our support services. The Customer can extend the agreement's term in the area of its own license management at [https://my.atlassian.com](https://my.atlassian.com/) by repurchasing the Software ("Renewal"), otherwise the agreement terminates at the end of the relevant term.
### 2.3 Further developments; Updates; End of Life; Compatibility
(1) We aim at continuously further developing the Software. There is no entitlement to a specific further development. The further development of the Software can lead to an extension and/or modification of the Software with the result that new functionalities are available, existing functionalities in the process and/or the user guidance are optimised, or the data management is adapted to the state of the art.
(2) Further developments of the Software will be made available for download as an update or new version on the Atlassian Marketplace.
(3) For a period of two years, we support versions of our Software older than the most current version only by providing security patches for critical security vulnerabilities ("**End of Life**"). We expressly point out that beyond this period of time, neither compatibility with the current basic Software of Atlassian (e.g. Confluence; Jira) nor sufficient security of such previous versions is guaranteed. If we provide updates, they will be compatible with versions of Atlassian's Software (e.g. Confluence, Jira) released within the last two years.
### 2.4 Customer obligations to cooperate
(1) The Customer shall be obliged to keep the Software up to date at all times during the term of the agreement, in particular to install upgrades and new versions of the Software immediately after we have notified the Customer accordingly. To be informed by us about the latest upgrades and versions of the Software, the Customer undertakes to log in to the "Watch" function. Without a corresponding registration, a Customer can always view the latest version of a Software under the history version, which can be found for the relevant product on the Atlassian Marketplace under "Versions \> See all versions". We inform the Customer about critical security updates in any case without the latter having to take any action; the information is sent to the contact data entered by the Customer on [https://my.atlassian.com](https://my.atlassian.com/). We shall only provide our support services if the Software is up to date with the latest version delivered by us.
(2) The Customer is aware of the essential functional features of the Software and was able to test them within the Free Trial Period. The Customer bears the risk that the Software meets its requests and needs.
(3) The Customer shall be solely responsible for setting up a functional hardware and Software environment for the Software of a size that is sufficient to take into account the additional load caused by the subject matters covered by the agreement.
(4) The Customer shall thoroughly test the Software before use to verify any defects and usability in the existing hardware and Software configuration. This also applies to Software which the Customer receives within the scope of warranty and, where applicable, maintenance.
(5) The Customer shall comply with our Company's instructions for the installation and operation of the Software; it shall regularly keep up to date with our company's current instructions on the website accessible via the Internet at [https://help.k15t.com](https://help.k15t.com/) and take them into account during operation. We expressly refer to our free Security Advisory Notifications, for which a Customer can register at , and to the Customer's obligation to mitigate damage.
(6) The Customer shall bear any disadvantages and additional costs resulting from a breach of these obligations.
### 2.5 Data backup by the Customer; Liability for loss of data
(1) The Customer shall take appropriate measures for the event that the Software does not work properly in whole or in part (e.g. daily data backup, fault diagnosis, regular checking of data processing results). In particular, the Customer shall carry out a complete backup of all system and application data immediately before each update or installation of a newer version of the Software. The data backups shall be stored in such a way that the backed-up data may be restored at any time.
(2) Our company shall not be liable for the loss of Customer data insofar as the damage is due to the Customer failing to carry out data backups and thereby ensuring that lost data can be restored with reasonable effort, contrary to its obligation under paragraph 1. In all other respects, Article 4.2 shall apply.
### 2.6 Rights of Use; Software protection
(1) Unless the Customer is expressly granted rights under this agreement, our company exclusively holds all rights to the Software (and all copies made by the Customer) -- in particular copyright, rights to or in inventions and technical intellectual property rights. This also applies to processing of the Software by our company.
(2) We grant the Customer a simple right, that may not be transferred or sub-licensed, to use the Software in accordance with the provisions of the functional description and (supplementary) of these Server GTC. This right of use may at the same time only be exercised by the maximum number of users for whom the Customer also owns an Atlassian basic Software license (e.g. Confluence, Jira).
(3) The Customer shall not be entitled to transfer the Software to third parties. In particular, it shall not sell, transfer, grant, lease or sublicense the Software in any other way; publicly reproduce the Software or make it accessible or install it on the systems of third parties. If the Customer intends to install our Software on the servers of third parties, a separate, individual agreement between the Customer and our company is required.
(4) Reproductions of the Software are only permitted insofar as they are necessary for contractual use. The Customer may make backup copies of the Software in accordance with the rules of technology to the extent necessary. Backup copies on movable data carriers shall be labeled as such and marked with a copyright notice.
(5) The Customer is only entitled to make changes, extensions and other modifications to the Software within the meaning of § 69c Nr. 1 and 2 of the German Act on Copyright and Related Rights ("UrhG") to the extent that this is unconditionally permitted under the UrhG. Before the Customer itself rectifies defects or instructs a third party to do so, it shall first allow our company to attempt to rectify the defect. The Customer is not entitled to rights of use and exploitation in such processing beyond the rights of use granted under this agreement.
(6) The Customer shall only be entitled to decompile the Software within the scope of § 69e UrhG and only if we have not provided the necessary data and/or information in writing within a reasonable period of time following a corresponding request to do so in order to establish interoperability with other Software.
(7) Any supplement (e.g. patches, bug fixes) or new version of the subject matter of the agreement (e.g. update, new version) provided by our company to the Customer to replace the previously provided Software version when remedying a defect shall also be subject to the provisions of these Server GTC.
(8) The Customer shall not change or remove any of our copyright notices, marks and/or control numbers or symbols.
### 2.7 Warranty
(1) We guarantee that the software has the agreed quality during the license period. It is not afflicted with defects that cancel or reduce the value or suitability for normal use or the use stipulated in the contract. This includes the non-existence of malicious program parts ("viruses").
(2) If the Customer notifies us of a defect, we are obliged, at our discretion, to immediately remedy the defect or to deliver a replacement free of defects.
(3) The Customer shall support us in the error analysis and elimination of defects, in particular by specifically describing any problems that occur, providing us with comprehensive information and granting us the time and opportunity required to remedy the defects reported.
(4) If we perform services in the search for or removal of defects without being obliged to do so, we may demand remuneration in accordance with our usual hourly rates. This applies in particular if a defect cannot be proven, cannot be reproduced or is not attributable to us.
(5) Warranty claims shall become statute-barred within one year of the software being provided by us.
## 3 Special agreements on the provision of support services
We provide Software support services during the term of the agreement in accordance with the following provisions (hereinafter, "**Support and Update Services**").
### 3.1 Scope of Support and Update Services
(1) The Support and Update Services also include the handling of errors or other defects that become known in the Software regardless of its use by the Customer, unless specified otherwise below.
(2) Our Support and Update Services do not include:
(a) Services for the Software if the latter is not used under the conditions of use specified by us;
(b) Adaptation of the Software to a changed hardware or software environment, including adjustment to changed operating systems;
(c) Application and adaptation of interfaces and APIs;
(d) Handling of errors caused by the Customer or by third parties, including the disruption of operations caused by third-party software;
(e) Services for the Software if the latter previously has been modified by programming work not carried out by us;
(f) Services for computer programs or parts thereof that are not included in the Software;
(g) Services for the Software when updates or other bug fixes provided by us have not been installed and the reported bug has already been fixed therein, unless the installation is unreasonable for the Customer for reasons beyond its control;
(h) Services which can be performed at our registered office, but which are performed at another location at the express request of the Customer;
(i) Instructing and training Software users; and
(j) Services that become necessary because the Customer does not comply with its obligations to cooperate according to Article 2.4.
(3) We provide our Support and Update Services only for the latest Software version that we have made available on the Atlassian Marketplace.
(4) We provide our support via a ticketing system (see [https://help.k15t.com](https://help.k15t.com/)). We are not required to provide a telephone hotline.
(5) Support for the Customer shall be provided during our working hours Monday-Friday, with the exception of public holidays in Baden-Württemberg, Germany, from 9:00 a.m. to 5:00 p.m. Central European Time (CET).
(6) Pending defect claims of the Customer (Article 2.7) are not included in support services and remain unaffected by the same.
### 3.2 Cooperation and Customer obligations with regard to Support and Update Services
(1) The Customer shall provide us with the necessary information in the event of a support request and shall cooperate in answering its request, in particular by:
(a) providing the relevant documents, documentation and information required for the provision of services, in particular concerning existing systems, devices, computer programs and computer program parts which are to interact with our Software;
(b) providing test plans and test data and, where applicable, create and provide a test environment;
(c) documenting detected defects of services rendered in a reproducible, at any rate comprehensible form and immediately informing our company;
(d) insofar as necessary for the provision of services, making available at its own expense facilities, infrastructures and personnel suitable for cooperation;
(e) performing necessary acts of cooperation in due time.
(2) The Customer shall name at least one contact person. We shall be immediately informed of any changes in the contact person. The contact person shall have experience in handling the Software and must be able to provide information on the installation environment and the Software error reported in the event of queries from our company. The Customer shall grant the contact person a corresponding authorisation to represent the Customer, in particular also to receive declarations from our company.
(3) Prior to reporting the error, the Customer shall carry out an analysis of the system environment within the scope of its possibilities to ensure that the error is not attributable to system components that are not covered by this Agreement.
(4) The Customer shall immediately install updates and carry out other troubleshooting measures provided by us.
(5) The Customer shall thoroughly test the Software before use to verify any defects and usability in the existing hardware and software configuration. This also applies to software which the Customer receives within the scope of warranty.
(6) The Customer guarantees permanent management of the system environment. The Customer will continuously service the system environment (hardware and Software), in which the Software is running.
(7) As long as the Customer is in default with carrying out the required actions our company will be entitled to suspend performance of those services that without said Customer's actions cannot be performed at all or can only be performed with disproportionate additional expense. Any additional expenditure actually caused shall be reimbursed to our company by the Customer in addition to the agreed remuneration on the basis of our applicable hourly rates. Our further legal rights remain unaffected.
### 3.3 Defects in support services
(1) The support services are subject to the statutory provisions on service contracts (§§ 611 ff. BGB).
(2) Our company shall only be liable for damages due to a defect in our support services within the limits specified in Article 4.2.
## 4 General provisions
The following provisions apply to all of our aforementioned services (Software purchase as well as Support and Update Services):
### 4.1 Fee; Payment
(1) The fee for our services depends on the number of users and can be found under the heading "Server Pricing" on the Atlassian Marketplace. The prices are net prices, i.e. not including applicable value-added tax.
(2) Billing will be carried out via Atlassian Pty Ltd., which we have authorised to collect our claims in its own name.
### 4.2 Liability
(1) Both parties are liable for damages due to the violation of contractual obligations to the extent that they are at fault.
(2) The amount of liability for simple negligence shall be limited to the damage typically foreseeable for the damaging party at the time of the breach of duty, however, limited to a maximum amount of US-$ 10,000 per damaging event.
(3) Liability for loss of profit is excluded.
(4) We shall not be liable for the loss of data to the extent that the damage is due to the fact that the Customer has failed to carry out regular data backups ensuring that lost data can be restored with reasonable effort.
(5) Non-contractual liability remains unaffected.
### 4.3 Third party rights
(1) If third parties assert claims against the Customer due to infringement of intellectual property rights in connection with the services rendered by us, we shall indemnify the Customer against these claims and shall cover all necessary and reasonable costs of legal action.
(2) If the Customer is sued by third parties, the Customer shall coordinate with us and shall take legal action, in particular acknowledgements and settlements, only with our consent. We shall defend ourselves against claims by third parties at our own expense if they are based on our attributable breach of duty.
(3) If third parties assert claims which prevent the Customer from exercising the rights of use granted to him in this agreement, the Customer shall inform us immediately in text form. At the same time, he authorizes us to conduct legal actions against third parties both in and out of court on our own.
### 4.4 Confidentiality
(1) The parties shall remain silent about all confidential matters, in particular business or trade secrets, which come to their knowledge in the course of the preparation, execution and performance of this contract and shall neither pass them on nor exploit them in any other way.
(2) The obligation of confidentiality does not apply if the information in question is to be disclosed pursuant to a court order, an administrative order or a law. The parties shall inform each other without delay of the disclosure and shall disclose the information in such a way as to preserve confidentiality to the greatest extent possible.
### 4.5 Data protection
We comply with the rules of data protection, in particular if we are granted access to the Customer's establishment or its hardware and software. We ensure that our agents also comply with these provisions, in particular we oblige them to maintain data secrecy before commencing their activities. We do not intend to process or use personal data on behalf of the Customer. If the Customer cannot exclude access by us to its personal data, the parties will conclude the following agreement for data processing: .
### 4.6 Export and import control
(1) The Customer is aware that the services under this agreement may be subject to export and import restrictions. In particular, there may be licensing obligations, or the use of the Software or associated technologies may be subject to restrictions in certain countries.
(2) The Customer shall comply with the applicable export and import control regulations of the Federal Republic of Germany, the European Union and the United States of America as well as all other relevant regulations.
(3) The performance of the agreement by our company is subject to the proviso that there are no obstacles to performance due to national and international export and import law provisions or any other statutory provisions.
### 4.7 Quotation as reference
We are entitled to use the Customer's name including its logo as a reference for advertising purposes. If the Customer does not agree, it can send an e-mail to [privacy@k15t.com](mailto:privacy@k15t.com)at any time, together with a request to cease use. We will comply with this request immediately.
### 4.8 Final provisions
(1) The Customer may only transfer rights and obligations arising from or in connection with this agreement to third parties in writing with our prior consent.
(2) Place of performance is our registered office in Stuttgart, Germany.
(3) Insofar as the Customer is a merchant within the meaning of the German Commercial Code ("HGB"), a legal entity under public law or special fund under public law, the place of jurisdiction for any disputes arising from the business relationship between our company and the Customer shall be our registered office in Stuttgart, Germany. We shall also be entitled to bring any actions at the Customer's place of business as well as at any other admissible place of jurisdiction.
(4) The relations between our company and the Customer are subject exclusively to the law of the Federal Republic of Germany exclusively. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG) shall not apply.
---
language: "en"
---
# Terms of Use for Free Cloud Apps
## Terms of Use for Free Cloud Apps
This customer agreement is accompanied by the [Data Processing Addendum (old)](https://www.k15t.com/legal/data-processing-addendum/data-processing-addendum-old.md).
This Customer Agreement is a legal agreement between you (either an individual or a single legal entity) whose details are provided to Licensor upon Purchase (defined below) ("Licensee") and K15t Software GmbH, Ostendstr. 110, 70188 Stuttgart, Germany ("Licensor") to use the Software. This Customer Agreement applies from the date when the Licensee receives the Software from a Reseller or Licensor ("Purchase"). The Licensee agrees to be bound by the terms of this Customer Agreement by installing, copying, downloading or otherwise using the Software. If the Licensee does not agree to the terms of this Customer Agreement, the Licensee may not install, copy, download or otherwise use the Software. For the Trial Period free of charge the provisions in Appendix A shall apply.
**The Licensor shall be entitled to send emails to the Licensee with marketing materials regarding products and services of the Licensor similar or connected to the Software, unless the Licensee objects to such emails of the Licensor via email to** [**marketing@k15t.com**](mailto:marketing@k15t.com)**. The Licensee can object to such emails of the Licensor at any time.**
## 1. Definitions
### Atlassian Software:
A software created by Atlassian Pty Ltd., for example: Bitbucket, Confluence, JIRA.
### Authorized User:
A named person (Named User License Model) who accesses and uses the Software under this Customer Agreement. The number of Authorized User may not exceed the number of users purchased via the Atlassian Marketplace.
### Confidential Information:
All items (e.g. software, documents, information) that are protected by proprietary rights, contain trade or business secrets or are designated as being confidential.
### Documentation:
The complete factual and technical description of the Software.
### Maintenance Term:
The first twelve (12) months after the conclusion of this Customer Agreement.
### License Fee:
The remuneration for the use of the Software pursuant to sec. 7.1.
### Reseller:
Atlassian Pty Ltd, an Australian corporation (ABN 53 102 443 916), selling the Software via its online marketplace ("Atlassian Marketplace") for on-demand applications and downloadable software applications.
### SLA:
The Service Level Agreement entered into by the parties, available at: .
### Software:
The Licensor's standard software products. Its main technical features are described at . The Software is an add-on to an Atlassian Software (for details, see the technical description)
## 2. Obligations of the Licensor
2.1 The Licensor will provide the Licensee with the Software. The Licensor shall provide the Software in an executable form (object code). The Licensor will deliver the Software by making it available for download on the Atlassian Marketplace. The Licensee is not entitled to be provided with the source code.
2.2 The installation of the Software shall be conducted by the Licensee. The Licensor shall reasonably advise and support the Licensee in preparing the installation. It is the Licensee's duty to observe the Licensor's instructions and/or to clarify the installation conditions with the Licensor in due time and comprehensively, in order to be able to carry out the installation smoothly and speedily.
2.3 Along with the delivery and/or installation of the Software, the Licensor shall submit the Documentation in electronic form by making the Documentation available for download. Any other documentation shall only be due if expressly agreed upon. The Licensee may use the Documentation solely for internal purposes and may reproduce the Documentation solely within the context of its own use in accordance with this Customer Agreement. The Licensee may not translate, modify, expand or create derivative works on the basis of the Documentation.
2.4 The provisions of this Customer Agreement for the Software apply to the Documentation accordingly.
## 3. Maintenance and Support
3.1 During the Maintenance Term, the Licensor shall - unless such performance cannot be reasonably expected - provide maintenance and support services for the Software on the Licensee's request pursuant to the terms of the SLA.
3.2 Any maintenance and support services after the Maintenance Term are subject to the conclusion of a separate maintenance and support agreement and the payment of respective fees as detailed in the Licensor's price list at [http://www.k15t.com](http://www.k15t.com/).
## 4. Rights of Use
4.1 The Software is legally protected. The Licensor is the sole owner of any copyrights, patent rights, trademark rights and any other ancillary copyrights in and to the Software.
4.2 The Licensor shall grant to the Licensee a perpetual, worldwide, nonexclusive, right of use of the Software -- solely on hardware systems owned, leased or controlled by the Licensee -- for the term of and pursuant to this Customer Agreement.
4.3 The right to use is limited to the Authorized Users.
4.4 The Licensee may purchase additional users at any time on payment of the appropriate fee to the Reseller or the Licensor. The Licensee is aware that the number of Authorized Users must be equal or higher to the number of Authorized Users of the respective Atlassian Software; otherwise the Software will no longer function. For example: The Licensee originally has purchased 50 Authorized Users for the Software and 50 Authorized Users for the respective Atlassian Software. If the Licensee intends to upgrade to 100 Authorized Users for the respective Atlassian Software, it must upgrade to 100 Authorized Users for the Software as well.
4.5 The Licensee is authorized to create the back-up copies required for a safe operation of the Software. The back-up copies shall be stored in a secure place. Copyright notices and marks shall not be deleted, modified, and/or eliminated. Copies that are no longer needed shall be deleted or destroyed.
4.6 The Licensee shall only be entitled to decompile the interface information of the Software within the statutory limits under German Copyright Law and only if it has notified the Licensor of its plan in writing and has unsuccessfully asked for the provision of the necessary interface information granting at least a two week grace period. All knowledge and information that the Licensee obtains on the Software in connection with the decompiling process is subject to the confidentiality obligations pursuant to sec. 13. Prior to involving a third party, the Licensee shall provide the Licensor with a written statement from such third party in which the same agrees directly vis-à-vis the Licensor to comply with the rules set forth in this sec. 4 and sec. 13.
4.7 All other forms of exploitation, in particular, the renting, lending and distribution in physical or immaterial form, use of the Software by and on behalf of third parties (e.g., by outsourcing, hosting, software as a service) are not permitted without the prior written consent of the Licensor.
4.8 The Software can include Open Source software components to the extent that this does not interfere with the contractual use of the Software. Open Source software that the Licensor provides to the Licensee is primarily subject to the corresponding Open Source license terms and conditions that are indicated in the system requirements of the Software.
## 5. Transfer of the Software
5.1 Any transfer of the Software or any parts thereof to a third party is subject to the following rules:
5.1.1 The Licensee only has the right to transfer the Software to third parties subject to the same usage restrictions set forth in this Customer Agreement.
5.1.2 The Licensee shall delete any other copies of the Software (irrespective of the version), in particular, from data media, hard disks, and the memory promptly upon the transfer of the Software. It finally discontinues the use of the Software and will confirm this to the Licensor promptly and in writing.
5.1.3 Any transfer to a third party is permanent, i.e., there is no claim to return or option to re-purchase the Software from the third party.
5.1.4 The Licensee is obligated to inform the Licensor of the name of the third party to which the Software was transferred.
5.2 In the event of a breach of sec. 5.1 on the part of the Licensee, the Licensee will be liable for a contractual penalty in the amount of half of the amount that the third party would have had to pay to the Licensor for the Software based on the Licensor's then-current price list, at a minimum, the amount of half the compensation agreed for the provision of the Software, unless the Licensee is not responsible for the breach of sec. 5.1.
## 6. Commencement and Revocation of Rights of Use
6.1 The rights granted to the Licensee pursuant to sec. 4 shall not pass to the Licensee until full payment has been received.
6.2 The Licensor is entitled to terminate the rights pursuant to sec. 4 for cause if the Licensor cannot reasonably be expected to adhere to this Customer Agreement, in particular, if the Licensee is in default with its payment of the License fee or if the Licensee significantly violates the provisions of this Customer Agreement.
6.3 Termination pursuant to sec. 6.2 shall always be threatened with specification of the grounds and the grant of a reasonable period for rectification (normally at least two (2) weeks), and may only be declared within two (2) months after the set period ends. No period for rectification has to be granted if the Licensor cannot be reasonably expected to do so.
6.4 In the event that the rights pursuant to sec. 4 do not arise or if they expire, the Licensor may request the return of the Software from the Licensee or the written confirmation that it was fully deleted from the Licensee's IT systems, in addition the deletion or destruction of all Software copies (e.g., printouts of the documentation) and the written confirmation that these obligations were complied with.
## 7. Payment and Payment Terms
7.1 The Licensee shall make a onetime upfront payment ("lump sum") to the Reseller in accordance with the Atlassian Marketplace's terms of use (available at ) as detailed on the Licensor's webpage on the Atlassian Marketplace for all.
7.2 The Licensor may require additional reasonable compensation for additional expenditure caused by the Licensee's conduct in breach of contractual obligations or by the Licensee's failure to cooperate at all, in good time or as agreed, by the Licensee's use of the Software contrary to the intended purposes or the terms this Customer Agreement, or by the subsequent amendment or expansion of performance demands by the Customer. This shall not apply where the Licensee is not responsible for the additional expenditure.
7.3 The Licensee may only make a set-off against claims that are not disputed by the Licensor or have been established with final force. Except in the area of sec. 354a of the German Commercial Code (HGB), the Licensee may assign claims under this Customer Agreement to third parties solely with the prior written consent of the Licensor. The Licensee has a right of retention or the defence of non-performance of the agreement solely within the context of this Customer Agreement.
## 8. Third party rights
8.1 The Licensor warrants (gewährleistet) that the use of the Software by the Licensee pursuant to this Customer Agreement does not conflict with third-party rights. Where third-party rights are concerned, the Licensor shall provide the Licensee with a legally unobjectionable possibility to use the Software or an equivalent.
8.2 The Licensee shall notify the Licensor in writing without undue delay if third parties claim rights (e.g. copyrights or patent rights) to the Software. The Licensee shall authorize the Licensor to conduct the dispute with such third party alone. The Licensee shall support the Licensor in the dispute. The Licensee shall, in particular, make the necessary information available in writing as well as the relevant documents, and shall answer questions of the Licensor. The Licensee is not entitled to admit the claims made by the third party without the prior written consent of the Licensor.
8.3 The Licensor shall not be liable for a breach of third-party rights that arises owing to use of the Software by the Licensee that is contrary to the terms of this Customer Agreement, use outside the intended area of use or use in combination with components (e.g. hardware and software) not expressly recommended by the Licensor.
## 9. Warranty (Gewährleistung)
9.1 In the event of defects, the Licensor initially has a right to supplementary performance. At the discretion of the Licensor, supplementary performance may be conducted either by rectifying the defect, by delivery of software that is free from this defect or by informing the Licensee of a way to avoid the effects of the defect.
9.2 The Licensee shall have to accept at least two (2) attempts of supplementary performance for a defect.
9.3 A new version of the Software of equal value or the previous version of the Software of equal value and without defects shall have to be accepted by the Licensee if it can be reasonably expected to do so.
9.4 The warranty period of the Licensor is twelve (12) months.
## 10. The Licensee's Co-Operation Obligations
10.1 The Licensee shall send error reports to the Licensor in accordance with the provisions of the SLA.
10.2 The Licensee shall assist the Licensor comprehensively and at its own expense with the error analysis and rectification.
10.3 The Licensor is obligated to accept, install and launch all new software versions, updates, patches, etc. provided by the Licensor for error rectification.
10.4 The Licensee shall install without delay, at the latest within forty-five (45) calendar days update packages provided by the Licensor to fix security issues or bugs to avoid or mitigate claims addressed by sec. 9 and 11.
10.5 The Licensee shall reimburse the Licensor for the additional expenses that the Licensor incurs due to a lack of cooperation on the part of the Licensee, unless the Licensee is not responsible for the lack of cooperation.
10.6 In the event that Licensee makes modifications or add-ons, it acts at its own risk and sole responsibility. The Licensor does not assume any warranty obligations for defects in the components of the Software that are affected by modifications or add-ons, unless the Licensee is able to prove that the defect is not due to the modification or add-on or if the Licensor has approved the modification or add-on in writing. The same applies if modifications, add-ons or other unauthorized interferences of Licensee in the Software outside the existing standard functionality of the Software change or expand the contents or structure of the databases of the Software.
10.7 In the event that the error analysis should prove that a situation reported by the Licensee is not attributable to a Software defect for which the Licensor is responsible, the Licensor shall be entitled to charge the Licensee with the expenses incurred in the error analysis, unless the Licensee was unable to determine that no defect existed for which the Licensor is responsible.
## 11. Liability
11.1 The Licensor shall pay damages and compensation for futile expenses, no matter on what legal ground, solely as follows:
11.1.1 Liability shall be unlimited in case of intent.
11.1.2 In case of gross negligence, the Licensor shall be liable in the amount of the typical damage foreseeable at the time of conclusion of this Customer Agreement.
11.1.3 In case of a negligent breach of a material obligation the fulfilment of which enables proper performance of this Customer Agreement in the first place, on fulfilment of which the Licensee generally relies and is entitled to rely and a breach of which jeopardizes achievement of the purpose of the contract (material obligation), the Licensor shall be liable in the amount of the typical damage foreseeable at the time this Customer Agreement was concluded; however, not exceeding EUR 1 Mio.
11.1.4 In all other cases of negligent breaches of obligations by the Licensor, no liability shall arise.
11.1.5 In case of injury to life, limb or health and where claims under the German Product Liability Act are concerned, the statutory provisions shall apply.
11.2 The Licensor shall be at liberty to raise the defence of contributory negligence.
## 12. Statute of Limitation
12.1 Claims shall be time-barred as follows:
12.1.1 Claims based on defects in quality within one (1) year;
12.1.2 Claims based on an infringement of third-party rights within two (2) years;
12.1.3 Claims for damages or compensation for futile expenditure that are not based on defects in quality or an infringement of third-party rights within two (2) years.
12.2 Sec. 12.1 shall not apply to claims for damages or compensation for expenditure that are based on intent, gross negligence or in the cases mentioned in sec. 11.1.5.
## 13. Confidentiality
13.1 The parties agree to treat in confidence, also beyond the end of this Customer Agreement, all Confidential Information, of which they obtain knowledge or which are provided to them prior to or during performance of the contract by the other party, unless such Confidential Information becomes publicly known without a breach of the confidentiality obligation. The parties shall keep and safeguard Confidential Information in a manner that excludes access by third parties. The Licensee shall only enable access to Confidential Information for those employees and authorized persons who require such access in order to perform their work responsibilities. Such persons shall be instructed about the confidentiality obligation.
13.2 Where, in the course of providing its contractual obligations under this Customer Agreement, the Licensor processes personal data for which the Licensee is the responsible party or where access to such personal data is possible, the parties shall in advance enter into an agreement on contracted data processing that complies with the relevant statutory requirements.
13.3 The Licensor may name the Customer as a referential customer as of conclusion of this Customer Agreement. The Licensee can deny this right at the time of the conclusion of this Customer Agreement as well as at any time afterwards by submitting a request via email to [sales@k15t.com](mailto:sales@k15t.com), requesting the references to be deleted. Upon receipt of such request, the Licensor will remove any reference to the Licensee within 30 days and make no further reference to the Licensee.
## 14. Choice of law and venue
14.1 This Customer Agreement shall be governed exclusively by German law excluding its conflict of laws rules and the UN Sales Convention (CISG). Exclusive venue for both parties shall be the registered office of the Licensor.
## Appendix A -- Trial Period
The Licensee may test the Software free of charge for a period of 30 days by downloading the Software via the button "Try it free" on the Licensor's Marketplace page. The Licensee may renew the Test License five times, each time by downloading the Software via the button "Try it free" on the Licensor's Marketplace page again. With the expiry of each Trial Period the Software will automatically stop functioning.
The following provisions shall apply to Trial Periods and take precedence over the general provisions of the Customer Agreement set in sections 1 to 14:
1. The Licensor shall not be obliged to any maintenance or support.
2. The Licensor shall grant to the Licensee a worldwide, nonexclusive, right of use of the Software for 30 days -- solely on hardware systems owned, leased or controlled by the Licensee.
3. The Licensee shall not be entitled to transfer the Software or any parts thereof to a third party.
4. The right granted to Licensee pursuant to sec. 2 of this appendix shall commence with the download of the Software.
5. The statutory provisions of the German Civil Code shall apply in respect of the Licensor's warranty and liability obligations.
## Appendix B -- Special Terms for the use of Scroll Viewport
In any use of Scroll Viewport, you must include the following attribution to K15t Software in all user interfaces in the following format: "Powered by Atlassian Confluence and Scroll Viewport", which must in every case include a hyperlink to , and which must be in the same format as delivered in the Software.
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# Platform
* [Scroll Documentation for Confluence](https://www.k15t.com/platform/scroll-documentation-for-confluence.md)
* [Backbone Integration for Jira](https://www.k15t.com/platform/backbone-integration-for-jira.md)
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