Working Student Customer Success

Help our customers and be part of a fast-paced, fun environment.

Do you have a passion for getting to the bottom of technical problems, love explaining things and communicating directly with customers?

We are looking for students from the Stuttgart region to join our Customer Success team and help our customers to successfully work with Atlassian software.

Responsibilities

Depending on your skills and interests, there are numerous things for you to do:

  • Communicate with our customers to resolve their issues with Atlassian and K15t products
  • Publish knowledge base articles
  • Verify bugs and work with development on providing solutions
  • Influence the product direction/roadmap based on customer feedback
  • Collaborate with the Customer Success and Product team to serve customers worldwide

Requirements

  • Informatics, computer science, or communication student (3rd semester or higher ideally)
  • Great written and verbal skills in German, and preferably in English as well
  • First experience with writing code, but more importantly, you are motivated to learn and to use new technologies
  • The dedication to go the extra mile to help our customers
  • The ability to learn and adapt quickly
  • Passion, curiosity, energy, humor, and guts

You get bonus points for experience with Atlassian tools, or Zendesk, too.

Benefits

  • Be a fully-fledged member on our team and work on challenging as well as exciting tasks
  • Work for international customers and with diverse technologies
  • Deep dive into the Atlassian ecosystem
  • Regular hackathons (our famous "Hacketse"), yearly company outings, and other social events like LAN parties, film screenings, etc
  • An awesome office in a Bauhaus style building on the Stuttgart East Side (7 min away from the main train station by bus), free lunches, drinks, fresh fruit, and more
  • A laptop which you may use for your studies as well
  • And last but not least, a competitive salary

Apply Now!

Don't spend hours on a perfect cover letter or CV. Instead, send a short message and include information about what is important about you. We are most interested in your previous experience, code that you have written or projects you have worked on. For example, you could share details about your recent pet projects or code that you've written for a university project.

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