Support Engineer (f/d/m)

Engineering | Stuttgart or remote, CET +/- 3h | Full-Time

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Transform Customer Challenges into Seamless Solutions

a software engineer working

Empower collaboration and elevate customer satisfaction as a Support Engineer for Scroll Documents, where you'll serve as a vital intermediary between our development team and valued customers.

By working in a self-organized and cross-functional team, you'll help improve our broad suite of apps alongside Scroll Documents. What awaits you? An exciting journey into the Atlassian ecosystem, plenty of unique company perks, an international team, and ample opportunities to develop your ideas here at K15t.

Your Future Role

  • Immerse yourself in the Atlassian ecosystem, utilizing modern tools like Confluence, Jira, Java, TypeScript, Spring Boot, Docker, AWS, and more.
  • Manage our team's support queue in Jira Service Management, focusing on technical requests and providing optimal solutions for our customers.
  • Utilize your problem-solving skills and in-depth knowledge of our apps to address customer challenges, offering alternate strategies or workarounds when needed.
  • Investigate and replicate customer issues, including bugs, to identify and address their root causes.
  • Pinpoint and translate support tickets into clear feature requests, bug reports, and suggestions for improvement.
  • Spot opportunities for automation and tool support, taking the initiative to implement them and bringing new ideas and initiatives to the table.
  • Actively contribute to our product documentation by creating new knowledge-based articles, ensuring our customers have comprehensive and up-to-date resources.

Your Background

  • You have a basic understanding of Frontend (JS/Browser) and Backend (Java/AWS) debugging.
  • You are self-driven and have an enthusiastic approach to understanding and solving complex challenges, eager to acquire new knowledge and skills.
  • You possess a customer-centric mindset, focusing on delivering holistic solutions that meet and exceed customer expectations.
  • A strong comprehension of web technologies such as HTTP(S), HTML, JS, and React, enabling you to contribute effectively to development projects.
  • A basic understanding of networking terminology, with a willingness to further develop in this area.
  • You’re an excellent team player and are able to communicate well with others.
  • You have confidence in the English language, both written and spoken - this is our company language.
Learn about all of K15t's many benefits on our Careers page.

In Good Company

We are K15t. Every day, we do our best to help others work better together and achieve better results. Alongside a great team, interesting projects, and a stunning work environment, youll receive a host of perks and benefits.

Application Process

At K15t, weve created a hiring process thats easy to follow and transparent for candidates so youll always know what to expect from us.

Join Our Team.

Your Contact

Marleen Messer, People Operations

Have questions or need clarification on this role? Get in touch:

+49 711 935 935 30