If you're a Confluence user you have probably tried to create a template for blog posts. Unfortunately, Confluence doesn't support them. Don't worry though, I came up with a solution that everyone can implement.
Teams working on large-scale projects that span across departments and B2B borders need tools that enable everyone to be on the same page at the same time. With its latest release, Backbone Issue Sync 3.2 is now compatible with JIRA Data Center providing the uninterrupted stability and data synchronization enterprises need to ensure their teams keep moving forward.
The gap between technical communicators and content marketers can be a daunting one, but the benefits realized by building the bridge makes it well worth the effort.
Giving images in a collaboration platform new life with interactivity can help all kinds of teams work better together – and we have three examples that prove it right here in our own office using Confluence and the Scroll ImageMap add-on.
The latest K15t hackathon just wrapped, boasting 22 participants and ten projects. With a time constraint of 24 hours, every team worked hard to get their great ideas shipped out the door. Here's a look at the three highest voted projects.
Employee handbooks are a valuable resource for employees and employers alike. That's why it's important to make them accessible and keep them up-to-date. I have administered quite a few employee handbooks throughout my career, and this post explores the differences between the Microsoft Word-based approach I used in the past and my current, Confluence-based approach to writing employee handbooks.
An employee handbook is an important business document. There are many reasons for having one and at least as many articles on the web that discuss them. So, instead of reiterating arguments others have already made, I'd like to discuss how an employee handbook can help build company culture.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
Nov. 28, 2017 Update: Today Backbone Issue Sync for Jira has added native support for cloud-to-cloud data synchronization. This now makes the workaround described in this blog post unnecessary. Happy collaborating!
There are lots of blog posts that talk about why and how companies host hackathons. This is not one of those. This blog post provides a practical guide and checklist that helped me organize our upcoming hackathon. To help out all those other hackathon-organizers out there, I thought I'd share my experience and checklist.
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
K15t Software regularly stages hackathons, which I participate in. But how do you go about a hackathon project? What do you start with? How do you decide what you can and cannot achieve? I will answer these questions by guiding you through my own hackathon project.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Sharing passwords with team members can compromise company security. Unfortunately, many teams have to. In this article, I want to demonstrate how the K15t team manages and shares passwords without compromising security.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to to exactly that so that you can concentrate on what really matters: solving customers tickets.
Do you use WordPress to run your blog or website? If so you'll wish you had known about this years ago... I certainly did.
In Nov 2016, we asked our TC World Conference booth visitors how they think technical editorial departments and bordering departments work together. Who works together with whom and what is especially important to those involved?
Delivering UI design specifications to developers can be painful. Read on to find out how I improved this process using Sketch, JIRA tickets and a new add-on called Inspector Sketch.