The time of wikis' widespread popularity are long gone. And yet, the enterprise wiki Atlassian Confluence is more popular than ever. Our guest author found six reasons why this isn't a contradiction and may have unearthed the secret recipe behind Confluence's trend-bucking success.
We started using HipChat a few years ago and it has been working like a charm – no wonder chat apps are experiencing tremendous growth. While live chat helps us keep up, it can also be a source of constant distraction – detrimental when you need to get things done.
Tekom OpenLab 2017 – a one-day 'unconference' where techcomm enthusiasts meet to discuss the industry's hottest topics. And because sharing is caring, I'm excited to share some pointers I picked up in this short summary.
Between the massive Summit conference, and the AtlasCamp developer event that directly follows, nearly 20 of us will make the journey from Germany with big product release news and even some secret 'skunkworks' products to demo on May 2nd–5th.
If you're a Confluence user you have probably tried to create a template for blog posts. Unfortunately, Confluence doesn't support them. Don't worry though, I came up with a solution that everyone can implement.
Teams working on large-scale projects that span across departments and B2B borders need tools that enable everyone to be on the same page at the same time. With its latest release, Backbone Issue Sync 3.2 is now compatible with JIRA Data Center providing the uninterrupted stability and data synchronization enterprises need to ensure their teams keep moving forward.
The gap between technical communicators and content marketers can be a daunting one, but the benefits realized by building the bridge makes it well worth the effort.
Giving images in a collaboration platform new life with interactivity can help all kinds of teams work better together – and we have three examples that prove it right here in our own office using Confluence and the Scroll ImageMap add-on.
The latest K15t hackathon just wrapped, boasting 22 participants and ten projects. With a time constraint of 24 hours, every team worked hard to get their great ideas shipped out the door. Here's a look at the three highest voted projects.
Employee handbooks are a valuable resource for employees and employers alike. That's why it's important to make them accessible and keep them up-to-date. I have administered quite a few employee handbooks throughout my career, and this post explores the differences between the Microsoft Word-based approach I used in the past and my current, Confluence-based approach to writing employee handbooks.
An employee handbook is an important business document. There are many reasons for having one and at least as many articles on the web that discuss them. So, instead of reiterating arguments others have already made, I'd like to discuss how an employee handbook can help build company culture.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
Nov. 28, 2017 Update: Today Backbone Issue Sync for Jira has added native support for cloud-to-cloud data synchronization. This now makes the workaround described in this blog post unnecessary. Happy collaborating!
There are lots of blog posts that talk about why and how companies host hackathons. This is not one of those. This blog post provides a practical guide and checklist that helped me organize our upcoming hackathon. To help out all those other hackathon-organizers out there, I thought I'd share my experience and checklist.
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
K15t Software regularly stages hackathons, which I participate in. But how do you go about a hackathon project? What do you start with? How do you decide what you can and cannot achieve? I will answer these questions by guiding you through my own hackathon project.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Sharing passwords with team members can compromise company security. Unfortunately, many teams have to. In this article, I want to demonstrate how the K15t team manages and shares passwords without compromising security.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.