An employee handbook is an important business document. There are many reasons for having one and at least as many articles on the web that discuss them. So, instead of reiterating arguments others have already made, I'd like to discuss how an employee handbook can help build company culture.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
One of the next major steps for Backbone is to add support for syncing JIRA Cloud instances sometime in Q3 of 2017. In the meantime, we've worked out a temporary workaround to enable this function. Since we've also had some customer requests, I would like to share this solution with you.
There are lots of blog posts that talk about why and how companies host hackathons. This is not one of those. This blog post provides a practical guide and checklist that helped me organize our upcoming hackathon. To help out all those other hackathon-organizers out there, I thought I'd share my experience and checklist.
In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
K15t Software regularly stages hackathons, which I participate in. But how do you go about a hackathon project? What do you start with? How do you decide what you can and cannot achieve? I will answer these questions by guiding you through my own hackathon project.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Sharing passwords with team members can compromise company security. Unfortunately, many teams have to. In this article, I want to demonstrate how the K15t team manages and shares passwords without compromising security.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to to exactly that so that you can concentrate on what really matters: solving customers tickets.
Do you use WordPress to run your blog or website? If so you'll wish you had known about this years ago... I certainly did.
In Nov 2016, we asked our TC World Conference booth visitors how they think technical editorial departments and bordering departments work together. Who works together with whom and what is especially important to those involved?
Delivering UI design specifications to developers can be painful. Read on to find out how I improved this process using Sketch, JIRA tickets and a new add-on called Inspector Sketch.
At the end of a successful year, we want to thank you for collaborating with us by sharing a little bit of cheer: K15t Software is proud to present you with a free sticker pack for iMessage and Telegram featuring our rocketcorn mascot. Happy Holidays!
Scroll ImageMap 2.0 introduces lots of UX changes over the old ImageMap Macro for Confluence. Click on to see first-hand what's new.
Last week, we hosted our final 24-hour 'Hacketse' hackathon of 2016 – with a bigger and stronger range of competitors than ever before. Check out our wrap-up, and find out who lifted the winners' trophy this time around.
Last week, we held our fourth Dev Together meet-up, where we learned about how the Atlassian JIRA team balances complexity and power in its software. The talk was given by Dave Meyer, one of Atlassian's Senior Product Managers, who we welcomed all the way from Australia.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.