The term 'data driven' is thrown into just about every best practice process one hears about these days. Thankfully it's more than just meaningless buzz – but what does it mean when applied to a self service portal such as a help center website? How does one decide what self service analytics to look at, and what conclusions to draw?
Posts tagged with TechComm
Tekom/TCWorld, the world's largest technical communication conference, wrapped up last week. Our resident tech writer Tom highlights a few points of interest.
Write the Docs Prague 2017 is a three-day conference where some of the brightest minds in techcomm get together and discuss the field's hottest topics. I picked up a bunch of handy tips at the event – here are some personal highlights.
As Content Marketing Manager, documenting how our publishing process works is part of the job. This also includes writing instructions on how to use content tools in their context. I recently stumbled across a quick and easy solution to accomplish the creation of these instructions in Confluence – StepShot for Confluence. To save you some trouble next time you take on such a task, I thought I'd share my experience in using this tool.
In this post, I'll share five techniques our teams here at K15t have adopted to align the efforts of tech writers and marketers in support of one another. Together they constitute a light and fast approach to making changes that aren't big, difficult, or complicated. They're about teaching your old docs new tricks.
Tuesday's technical documentation conference in Munich featured many interesting topics – such as digitalization, connectivity, and creative writing – but two technologies really took center stage: virtual and augmented reality. Will they change the techcomm industry?
Nowadays, translators use software to make their daily work easier and it's quickly becoming obvious that a standardized file format is needed. XLIFF is an odds-on favorite for making translation files universally practical.
No one knows what the future of technical writing looks like. You can however get a pretty good idea if you have a look at the characteristics and philosophies of the people who are newly entering the profession. As a teacher of technical writers, I get to see generation Y in action all the time and perhaps my observations about their ideas and reactions to different editorial systems are an indicator of what is to come.
The time of wikis' widespread popularity are long gone. And yet, the enterprise wiki Atlassian Confluence is more popular than ever. Our guest author found six reasons why this isn't a contradiction and may have unearthed the secret recipe behind Confluence's trend-bucking success.
Tekom OpenLab 2017 – a one-day 'unconference' where techcomm enthusiasts meet to discuss the industry's hottest topics. And because sharing is caring, I'm excited to share some pointers I picked up in this short summary.
The gap between technical communicators and content marketers can be a daunting one, but the benefits realized by building the bridge makes it well worth the effort.
Techcomm and content teams often have a dysfunctional relationship even though they have the potential to be more effective at achieving their goals by understanding and working together. In the first part of this four-part blog series I will explore the reasons for the gap between techcomm and content marketing teams.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
In Nov 2016, we asked our TC World Conference booth visitors how they think technical editorial departments and bordering departments work together. Who works together with whom and what is especially important to those involved?
Scroll Versions 3.3 for Confluence is live now on the Atlassian Marketplace. This major release of the popular version and variant management add-on features advanced Comala Workflows integration – letting you leverage powerful workflows to achieve great results even in complex versioned content projects.
Just announced: Scroll Acrolinx Connector demo – with support from Acrolinx – at the K15t Software booth at tekom/tcworld 2016. It's one of many ways you're invited to connect with us at the conference.
K15t Software will have a big presence at tekom/tcworld once again – and this time we're announcing a groundbreaking new solution that lets teams doc better together. We'd love to meet you at our booth if you're headed to the show.
For many companies – including Nintendo, BMW, Moody's, Lufthansa, and Red Bull just to name a few – Atlassian Confluence is the platform of choice for documentation. Yet while this wiki-based approach to technical content is gaining popularity by leaps and bounds, there are still plenty of misconceptions floating around on the web about tech doc wikis.
The Scroll Add-ons for Atlassian Confluence power painless content collaboration, and in many organizations that means taking the DocOps approach for technical communication. Check out some fresh news on how several companies are using Scroll Add-ons to do their documentation the agile way.