In most cases, IT support teams utilize one JIRA Service Desk instance to manage multiple service desks. This method works perfectly most of the time – but not always.
The point of providing IT support is to make your customers' lives as easy as possible. However, for key account customers who need extensive help from your support team, creating lots of tickets in your ITSM instead of their system is a pain point. Time for a solution.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
It’s an age-old question: how can 1st-level support teams using JIRA Service Desk and 2nd-level tech support teams using a seperate JIRA instance communicate more efficiently? Backbone 3.1 aims to to exactly that so that you can concentrate on what really matters: solving customers tickets.
Do you use WordPress to run your blog or website? If so you'll wish you had known about this years ago... I certainly did.
Delivering UI design specifications to developers can be painful. Read on to find out how I improved this process using Sketch, JIRA tickets and a new add-on called Inspector Sketch.
Scroll ImageMap 2.0 introduces lots of UX changes over the old ImageMap Macro for Confluence. Click on to see first-hand what's new.
Backbone Issue Sync 3.0 for JIRA is now live on the Atlassian Marketplace. This new release supports firewall-friendly distributed integrations, which save you time and trouble when configuring project synchronizations between firewall-protected JIRA instances.
Scroll Versions 3.3 for Confluence is live now on the Atlassian Marketplace. This major release of the popular version and variant management add-on features advanced Comala Workflows integration – letting you leverage powerful workflows to achieve great results even in complex versioned content projects.
Backbone Issue Sync 2.3 from K15t is now available on the Atlassian Marketplace. This latest release features the new Suggestions tool, which makes configuring cross-border JIRA synchronization even quicker and more intuitive – letting your team work rapidly and with confidence.
Atlassian Summit 2016 is only a few short weeks away, and this year K15t is stepping up as a proud platinum sponsor of the biggest event of the year for the Atlassian ecosystem.
K15t proudly introduces Scroll ImageMap 2.0, a handy add-on that brings Confluence images to life with multiple clickable link areas and mouseover tooltip regions. With its intuitive graphic editor, ImageMap makes it easy to define circles, rectangles, or complex polygons as clickable regions, and make your Confluence images an engaging, informative experience.
Summer is in full swing here in Germany – and while beer garden visits are a lot more fun when it's warm in the evening, the K15t team is still hard at work building great collaboration software every day.
The best translation and language management add-on for Atlassian Confluence has new functionality: Scroll Translations 3.2 is live on the Atlassian Marketplace – upgrade your version now or try it out for free.
Are you Backbone-curious? Missed out on previous webinars perhaps? Let's shed some light: get an up-close-and-personal look at Backbone Issue Sync direct from the lead developers on the project on June 15th.
The Scroll Add-ons for Atlassian Confluence power painless content collaboration, and in many organizations that means taking the DocOps approach for technical communication. Check out some fresh news on how several companies are using Scroll Add-ons to do their documentation the agile way.
Backbone Issue Sync 2.1 is live, making server-to-cloud JIRA issue synchronization possible for the first time.
AtlasCamp is just a few short days away, and we've got some big news. Here's what brings us to Barcelona this year.
Bridge the information gap and collaborate on projects across departmental and B2B borders – Backbone Issue Sync for JIRA is available now in the Atlassian Marketplace.