Context-sensitive help offers users the help content they need, when and where they need it – and Confluence is the perfect platform for managing it.
The term 'data driven' is thrown into just about every best practice process one hears about these days. Thankfully it's more than just meaningless buzz – but what does it mean when applied to a self service portal such as a help center website? How does one decide what self service analytics to look at, and what conclusions to draw?
Tekom/TCWorld, the world's largest technical communication conference, wrapped up last week. Our resident tech writer Tom highlights a few points of interest.
Write the Docs Prague 2017 is a three-day conference where some of the brightest minds in techcomm get together and discuss the field's hottest topics. I picked up a bunch of handy tips at the event – here are some personal highlights.
Tuesday's technical documentation conference in Munich featured many interesting topics – such as digitalization, connectivity, and creative writing – but two technologies really took center stage: virtual and augmented reality. Will they change the techcomm industry?
Writing high-quality content (no matter what type) is extremely difficult, but using automated content optimization can definitely help you tackle this challenge. I'd even go so far as to claim that optimization tools are part of a great writing process. Why? Read on to find out.
Tekom OpenLab 2017 – a one-day 'unconference' where techcomm enthusiasts meet to discuss the industry's hottest topics. And because sharing is caring, I'm excited to share some pointers I picked up in this short summary.
There are multiple tools that export Confluence pages to Word. I examined how Confluence's built-in exporter compares to the Scroll Office add-on. There are four major differences.
Matt Reiner, content strategist at NimbleUser, explains why he championed the transition from writing technical documentation in DITA to writing with Confluence and Scroll Versions in this guest blog post.
Last week, we hosted our final 24-hour 'Hacketse' hackathon of 2016 – with a bigger and stronger range of competitors than ever before. Check out our wrap-up, and find out who lifted the winners' trophy this time around.
Scroll Versions 3.3 for Confluence is live now on the Atlassian Marketplace. This major release of the popular version and variant management add-on features advanced Comala Workflows integration – letting you leverage powerful workflows to achieve great results even in complex versioned content projects.
Just announced: Scroll Acrolinx Connector demo – with support from Acrolinx – at the K15t Software booth at tekom/tcworld 2016. It's one of many ways you're invited to connect with us at the conference.
Backbone Issue Sync 2.3 from K15t is now available on the Atlassian Marketplace. This latest release features the new Suggestions tool, which makes configuring cross-border JIRA synchronization even quicker and more intuitive – letting your team work rapidly and with confidence.
Atlassian Summit 2016 is only a few short weeks away, and this year K15t is stepping up as a proud platinum sponsor of the biggest event of the year for the Atlassian ecosystem.