We Created a Help Center in Confluence and You Can Too
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We Created a Help Center in Confluence and You Can Too
At K15t, our teams collaborate on our product documentation in Confluence and use Scroll Viewport to present it as a help center. With Scroll Viewport, you can create a custom theme to give your Confluence content a unique look and feel and display it online for your users in the form of a help center or knowledge base, with a customized URL. Your help center can be available publicly, or you can choose to restrict it so you can manage who has access to your content.
We're always looking to help teams do more with their documentation using our powerful Confluence apps, so we've introduced a customizable Help Center theme in Scroll Viewport to make sure you can quickly and easily deliver your documentation to your users. See the theme in action on the redesigned K15t Help Center.
Enhancing Our Documentation in Confluence with the Redesigned K15t Help Center
We've enhanced the experience of the K15t help center by creating a new Scroll Viewport theme. While designing the theme, we focused on some key functionality it needed to enable us to:
- Present our documentation for multiple products – each set of documentation lives in its own Confluence space, but we needed to display it all within a single help center
- Customize the look and feel of the site to align with our brand refresh
- Integrate the help center with Google Analytics or Cloudflare Web Analytics so we can use metrics to continue to improve our content over time
- Integrate with our customer support system to enable our users to open a support case when they need more help
Want to learn more about building your own help center on Confluence?
Watch the webinar to learn why we chose Confluence to build and run our own help center on, and see how easy it is to set up.
We're really excited to share the new help center with you! Here's an overview of the theme and what it can do:
The help center portal page has been rethought to put a larger focus on our products:
For each product, we've refocused the overview page to put the most helpful information front and center:
Help articles have been optimized for maximum reading space and quick navigation:
Help Centers in Confluence for Every Team
Throughout the project, we've been reminded that teams of all shapes and sizes collaborate on documentation in Confluence and they want to offer a great help center experience for their users too.
So, to enable any team to create a custom help center, we've updated Scroll Viewport to include this new theme we created for the K15t help center. Unlike past themes, you can customize the Help Center theme by changing settings rather than writing code (you still have the ability to apply custom CSS or JavaScript if required), so your team can create a help center that's optimized for content findability and readability in a matter of minutes!
Learn how you can publish versioned Confluence Cloud documentation as a beautiful custom help center with the new Scroll Documents and Scroll Viewport integration.
Watch the video →
Don't think your help center has to look exactly like K15t's. You can tailor the help experience to fit with your brand and choose which spaces to include in your site. Customize the help center's colors, images, navigation, layouts, and even the URL to create a unique help experience for your users.
Time to Create Your Help Center in Confluence
We're pleased to share the same tools your team uses to write documentation and customize your help center. We hope the K15t Help Center serves as an example of how much you can do with Scroll Viewport without the need for web development. We can't wait to see the help center you create.
